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Volvo leads and Mini fails in JD Power's Tech Experience Index

New cars are basically rolling computers. Everything from the engine to the infotainment runs on a series of ones and zeros, and a lot of that technology requires input from the driver. So it's no surprise that JD Power has a study designed specifically to discern which bits of tech drivers love and which bits they loathe. "New technology continues to be a primary factor in the vehicle purchase decision," says JD Power's Kristin Kolodge, executive director of driver interaction & human machine interface research. "However, it’s critical for automakers to offer features that owners find intuitive and reliable. The user experience plays a major role in whether an owner will use the technology on a regular basis or abandon it and feel like they wasted their money." The J.D. Power 2020 U.S. Tech Experience Index (TXI) Study found that Volvo owners are happiest with the technology packed inside their vehicles, followed by BMW and Cadillac, all brands that JD Power classifies as premium. The highest-rated mainstream brand is Hyundai, followed by Subaru and Kia. As was the case with the organization's Initial Quality and APEAL studies, Tesla's numbers aren't officially included because they are the only automaker that has not granted JD Power approval to contact its owners in states that require it. Tesla's projected score of 593 would have put it in second place, right behind Volvo's score of 617. The lowest-ranked brand in the TXI Study is Mini, with Porsche right behind. Diving a little bit deeper, JD Power's findings suggest that the technologies new car buyers care most about are related to helping them see their surroundings better. Camera systems, including rear-view mirror cameras and ground-view cameras, scored highest in five of the six satisfaction attributes measured in the study. The technology that owners could really do without? Gesture controls. Owners who answered JD Power's survey say they don't use gesture controls much at all after initially trying them, and they don't really care if their next vehicle has them. We have to wonder if those responses might be what kept BMW out of the top spot. The TXI Study also found that owners are split on automated driving helpers, like lane-keeping assist and automatic emergency braking. JD Power suggests that owners may need more training on those systems before they learn to trust them. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences.

Volvo Cars picks Ember Technologies chief Jim Rowan as new CEO

Jim Rowan (Reuters)   STOCKHOLM — Volvo Car Group has appointed Jim Rowan as new chief executive to succeed longtime CEO Hakan Samuelsson in March, it said on Tuesday. Rowan, currently CEO at U.S-based Ember Technologies, is taking over just months after Volvo wrapped up its initial public offering, the biggest in Europe last year. He will face the task of steering the carmaker towards its goal to sell 50% pure electric cars by the middle of this decade and electric cars only by 2030. "Volvo Cars is going through a rapid transformation of digitalization, which is why we wanted to bring in someone with global CEO experience from outside the automotive industry," Volvo Chairperson Eric Li said in a statement. Samuelsson joined Volvo's board in 2010 and has been CEO for almost 10 years, with his contract coming to an end this year. Before joining Ember in 2021, Rowan had been CEO of Dyson. Volvo, majority owned by China's Geely Holding, said Samuelsson will stay in his role until Rowan starts in March. Samuelsson will also leave the board, while continuing as chairman of electric vehicle maker Polestar. Polestar, in which Volvo owns 49%, aims to go public through a reverse merger with special-purpose acquisition company (SPAC) Gores Guggenheim. The deal is expected to close in the first half of 2022.  

Volvo S80 nip/tuck spotted in China

An early look at the new face of the Volvo S80 has made its way to the web. The Chinese site Auto Sina spotted a revised version of the country's S80L out in public and in plain view. Not too long ago, Doug Speck, the global head of marketing and sales for Volvo, said designers were working on a mild facelift for the S60 and S80, and while it is possible the Swedish manufacturer will roll out a different front fascia for the US market, the move seems unlikely.
The S80L seen here boats a tweaked grille and a Passat-inspired lower valance. New wheels and side-view mirrors also appear to be part of the update, as does a modified rear bumper and exhaust outlets. Volvo is set to debut the facelifed S80 next year, and while the manufacturer hasn't delivered an exact time frame, good money is on the vehicle showing up at the Detroit Auto Show in January or the Geneva Motor Show in March. Stay tuned for more information.