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Volvo leads and Mini fails in JD Power's Tech Experience Index

New cars are basically rolling computers. Everything from the engine to the infotainment runs on a series of ones and zeros, and a lot of that technology requires input from the driver. So it's no surprise that JD Power has a study designed specifically to discern which bits of tech drivers love and which bits they loathe. "New technology continues to be a primary factor in the vehicle purchase decision," says JD Power's Kristin Kolodge, executive director of driver interaction & human machine interface research. "However, it’s critical for automakers to offer features that owners find intuitive and reliable. The user experience plays a major role in whether an owner will use the technology on a regular basis or abandon it and feel like they wasted their money." The J.D. Power 2020 U.S. Tech Experience Index (TXI) Study found that Volvo owners are happiest with the technology packed inside their vehicles, followed by BMW and Cadillac, all brands that JD Power classifies as premium. The highest-rated mainstream brand is Hyundai, followed by Subaru and Kia. As was the case with the organization's Initial Quality and APEAL studies, Tesla's numbers aren't officially included because they are the only automaker that has not granted JD Power approval to contact its owners in states that require it. Tesla's projected score of 593 would have put it in second place, right behind Volvo's score of 617. The lowest-ranked brand in the TXI Study is Mini, with Porsche right behind. Diving a little bit deeper, JD Power's findings suggest that the technologies new car buyers care most about are related to helping them see their surroundings better. Camera systems, including rear-view mirror cameras and ground-view cameras, scored highest in five of the six satisfaction attributes measured in the study. The technology that owners could really do without? Gesture controls. Owners who answered JD Power's survey say they don't use gesture controls much at all after initially trying them, and they don't really care if their next vehicle has them. We have to wonder if those responses might be what kept BMW out of the top spot. The TXI Study also found that owners are split on automated driving helpers, like lane-keeping assist and automatic emergency braking. JD Power suggests that owners may need more training on those systems before they learn to trust them. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences.

2023 Volvo XC90 Review: Design that stands the test of time

Pros: Classy, clean, minimalist design; powerful PHEV powertrain available; robust standard safety and driver assistance suite Cons: While we like the design, it’s due for an update; upgrading to PHEV is costly The 2023 Volvo XC90 is a three-row, full-size SUV that we like for its tasteful design, comfortable interior space and excellent safety. For 2023, the standard powertrains become mild-hybrid designs based on a turbocharged 2.0-liter engine. The plug-in-hybrid XC90 Recharge version raises the price considerably, but provides a generous amount of all-electric range while being the most powerful and fun XC90 by far. It wonÂ’t provide the sporty driving dynamics like some of the performance models from BMW and Mercedes, but thereÂ’s plenty to like about VolvoÂ’s flagship crossover. What Volvo does offer is oodles of safety, with excellent crash test results year after year, and a robust suite of safety and driver assistance technology that doesnÂ’t feel like itÂ’s working against you while youÂ’re driving. The XC90 is also comfortable and roomy, seating six to seven passengers in an interior thatÂ’s comfortable and interesting to look at without feeling overwrought or ostentatious. The XC90 is getting a little long in the tooth as itÂ’s now in its eighth year since a complete redesign, but its unique, crisp design and modern technology hide its age well. If you want something all-electric, though, youÂ’ll have to wait just a little longer. Volvo will release its full-size EX90 as a battery-electric successor to the XC90, expected to go on sale in 2023 with an all-new design and more safety tech than ever before. Interior & Technology   |   Passenger & Cargo Space   |   Performance & Fuel Economy What it's like to drive   |   Pricing & Trim Levels   |   Crash Ratings & Safety Features What's new for 2023? The 2023 XC90 switches to mild-hybrid powertrains as standard, complete with integrated 48-volt battery and an integrated starter/generator added to the existing 2.0-liter engines. The new B5 and B6 mild hybrids therefore replace the outgoing T5 and T6 engines. The XC90 Recharge remains a plug-in hybrid option. The XC90 switches to Google-based infotainment software for 2023, incorporating Google Maps, Google Play and Google Assistant voice control. The XC90 also gains over-the-air update capability, which means Volvo can send remote software updates to the vehicle, improving features over time.

Best car infotainment systems: From UConnect to MBUX, these are our favorites

Declaring one infotainment system the best over any other is an inherently subjective matter. You can look at quantitative testing for things like input response time and various screen load times, but ask a room full of people that have tried all car infotainment systems what their favorite is, and you’re likely to get a lot of different responses. For the most part, the various infotainment systems available all share a similar purpose. They aim to help the driver get where they're going with navigation, play their favorite tunes via all sorts of media playback options and allow folks to stay connected with others via phone connectivity. Of course, most go way beyond the basics these days and offer features like streaming services, in-car performance data and much more. Unique features are aplenty when you start diving through menus, but how they go about their most important tasks vary widely. Some of our editors prefer systems that are exclusively touch-based and chock full of boundary-pushing features. Others may prefer a back-to-basics non-touch system that is navigable via a scroll wheel. You can compare it to the phone operating system wars. Just like some prefer Android phones over iPhones, we all have our own opinions for what makes up the best infotainment interface. All that said, our combined experience tells us that a number of infotainment systems are at least better than the rest. WeÂ’ve narrowed it down to five total systems in their own subcategories that stand out to us. Read on below to see our picks, and feel free to make your own arguments in the comments. Best infotainment overall: UConnect 5, various Stellantis products Ram 1500 Uconnect Infotainment System Review If thereÂ’s one infotainment system that all of us agree is excellent, itÂ’s UConnect. It has numerous qualities that make it great, but above all else, UConnect is simple and straightforward to use. Ease of operation is one of the most (if not the single most) vital parts of any infotainment system interface. If youÂ’re expected to be able to tap away on a touchscreen while driving and still pay attention to the road, a complex infotainment system is going to remove your attention from the number one task at hand: driving. UConnect uses a simple interface that puts all of your key functions in a clearly-represented row on the bottom of the screen. Tap any of them, and it instantly pulls up that menu.