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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Yes, a family of 5 can live in a 1981 VW Westfalia van

Automakers and marketers trying to reach environmentally conscious consumers who desire the simple life basically have two strategies: promote electric vehicles that can be charged through green energy or sell a 30-year-old Volkswagen van on Craigslist. Nicolas Boullosa and Kirsten Dirksen opted for Plan B and turned a 1981 Volkswagen Westfalia camper into a "micro-living" experiment. The co-founders of the simple living website faircompanies packed up their van and three young children for a road trip through the Pacific Northwest. They even turned the adventure into a documentary called Summer of (Family) Love, which you can view below. It's two hours long, so maybe add this to your weekend viewing list. They limited themselves to one backpack per person into a camper that they purchased off Craigslist and named "Westy." They stuck to their original intention of cooking all their own meals off a propane stove, creating a new little home every night in a different location, mostly spaces outside RV parks. They met up with other enthusiasts of the "tiny house" community who live like nomads. They were able to interview a few of then and, "With each stop we picked up some new piece of wisdom about life's essentials," Dirksen wrote in the faircompanies blog. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. News Source: Faircompanies via Treehugger Green Volkswagen Green Culture Transportation Alternatives vw van westfalia

Tanner Foust checks out his new VW Beetle GRC rally car

Racing driver and Top Gear USA host Tanner Foust is a very busy guy. After all, he's competing in rounds of both Global Rallycross series and FIA World Rallycross Championship, not to mention his TV duties. However, we probably shouldn't feel too sorry for him, because his job puts him behind the wheel of some truly crazy machinery.
Case in point is his latest ride in Global Rallycross - the Volkswagen Beetle GRC. The German company claims that this all-wheel drive Bug makes around 540 horsepower from its 1.6-liter turbocharged four-cylinder and can shoot to 60 in under 2 seconds. Plus, if this video is any indication, this Volkswagen sounds like a machine gun when throwing revs at idle, and it can do some wonderfully easy four-wheel drifts.
Previously, Foust was driving a VW Polo for Andretti Autosport in GRC, but the team unveiled the look of the Beetle GRC at the Chicago Auto Show. Now, Foust is finally getting to show off his new office to the public, and like VW's tagline for the new car claims, it's way hotter than Herbie.