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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Volkswagen Multivan Alltrack Concept takes the luxury van life off road

Volkswagen dug into its commercial vehicle fleet for its latest Geneva Motor Show concept, blending the versatile body of the T5 MultiVan with a luxuriously appointed interior, 4Motion all-wheel drive and a thrifty diesel powertrain.
That 177-horsepower diesel engine routes its power to the AWD system through a seven-speed dual-clutch transmission. Based on that alone, we'd expect the Multivan Alltrack's behind-the-wheel experience to be somewhat familiar. That all-wheel-drive system and van body contribute to the 21-degree approach and 15-degree departure angles of this soft-roading MultiVan.
What wouldn't be familiar is its exquisite cabin. Volkswagen opted for a nautical theme for the concept's interior, featuring grey-blue leather seats from Poltrona Frau and a floor finished in real wood. The dark wood trim can also be found throughout the interior, running below the windows and on the dash.

Skoda Octavia vRS is just the thing for your pumped-up neighborhood

Skoda, oh Skoda. You're just so cool. Maybe it's the fact that it's a brand that we don't get in these United States, but Skoda's rebadged Volkswagens, in particular the new Octavia vRS shown here, are just different enough from the hum-drum VWs on our shores that the Czech brand seems strangely desirable. Maybe we're just craving forbidden fruit.
This short, minute-long spot covers the new vRS in a world of excess, where strollers ride on 26-inch wheels, lawnmowers feature V8 engines and ice cream cones are the size of toddlers. As things often go in these ads, the Octavia vRS draws the eyes of passerby that are seemingly use to things far more ridiculous than a reasonably priced Czech sedan. In reality, the Octavia should be fairly familiar to American buyers. It uses the same 2.0-liter, turbocharged four-pot found in the Volkswagen GTI and Jetta GLI, with 217 horsepower, and sits on the same platform as the Audi A3 and Volkswagen Golf. Take a look at the full spot, below.