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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Volkswagen CrossBlue previews a three-row future, diesel-hybrid power [w/video]

Volkswagen looks to be getting ready to jump into the large three-row crossover game. The automaker has officially pulled back the curtain on the CrossBlue Concept at the 2013 Detroit Auto Show.
Designers and engineers penned the machine specifically for the Canadian and US markets, and with a plug-in diesel electric hybrid drivetrain, the hulking five-door, at least in concept form, should offer substantially better efficiency than anything else on the market. The drivetrain pairs a 2.0-liter turbo diesel four-cylinder engine with two electric motors for a combined output of 305 horsepower and a ludicrous 516 pound-feet of torque. A six-speed dual-clutch gearbox handles shifting detail, while one electric motor spins the front wheels. The second motor spins the back axle independently, make the CrossBlue a through-the-road hybrid.
As a result, the crossover can pop to 60 mph in 7.2 seconds. Perhaps more impressively, the CrossBlue can whir around on all-electric propulsion for up to 14 miles at up to 75 mph. Once the diesel four kicks in, the drivetrain can yield up to 39 mpg, though Volkswagen says the hardware can hit 89 MPGe on a full charge thanks to a 9.8 kWh lithium-ion battery pack. Check out the full press release below for more information.

VW readying new VR6 with forced induction

Volkswagen built a stonking, narrow-angle V6 in the 1980s and 1990s that was found in three different generations of the Golf (their performance iterations, obviously), three generations of the Passat, the New Beetle, the Corrado and the Touareg, among other VWs, a spate of Audis, Seats, a Skoda, and even the Porsche Cayenne. It was a sad day when it was announced that it'd be put out to pasture.
Rejoice, though, fans of the venerable VR6, because Volkswagen has a new, modern variant in the works that, according to AutoWeek, features direct injection and can easily be fitted with forced induction. In fact, AW mentions Volkswagen insiders that claim this unit will spawn a production version of the twin-turbo V6 shown on the Design Vision GTI from this year's Wörthersee festival. That unit produced an epic 503 horsepower and 413 pound-feet of torque.
Don't expect a production unit with that level of power (although it would make a hardy RS4 powerplant), though. In reality, AutoWeek is suspecting anywhere from 340 to 450 horsepower from the new mill. When it arrives at an undisclosed date in the future, it'll likely be found in the Passat and Passat CC as well as the production version of the CrossBlue.