Toyota Rav4 Limited on 2040-cars

Auto blog

Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Toyota recalls slew of models for possible airbag calibration defect

Toyota is recalling sixteen models from the 2009 to 2013 model years over a potential issue with passenger seat airbag calibration. In spite of the large number of different Toyotas covered by the recall, just 3,235 units are included. These were vehicles installed with accessories like leather seat covers and headrest DVD systems by Southeast Toyota Distributors, and during the modifications the passenger seat occupant sensor system might not have been calibration tested. If the sensors aren't set up properly, the passenger airbag might not work as it should.
Affected models include: Avalon, Camry, Camry Hybrid, Corolla, 4Runner, FJ Cruiser, Highlander, Highlander Hybrid, Prius, Prius V, Rav4, Sequoia, Sienna, Tacoma, Tundra and Venza. Scroll down for the relevant model years for each.
The National Highway Traffic Safety Administration indicates that the recall will begin this month. Southeast Toyota will inform owners, at which time they can take their Toyotas to dealers for testing and repair. The complete bulletin from the NHTSA with more information is below.

Toyota vows to fix poor Camry crash test result that irked Consumer Reports

Many Toyota vehicles haven't been performing well in the Insurance Institute for Highway Safety's (IIHS) small overlap frontal crash test, and the Camry is one of them. The 2012 and 2013 Camry both received "Poor" ratings, IIHS' lowest rating, in the test, which spurred Consumer Reports to take the car off its "Recommended" list. In response to the low ratings in the small overlap frontal test, and in a bid to maintain its best-seller status, Toyota will make changes to the Camry to improve its IIHS safety rating and to enhance its design, The Detroit News reports.
The Camry performed well in the moderate overlap frontal, side, roof strength and head restraints and seats crash tests, receiving "Good" ratings, IIHS' highest rating, in all four tests. That was enough for IIHS to award it a Top Safety Pick rating, just not TSP+.
Bill Fay, head of Toyota's US division, reportedly says, "It's still a five-star car. It still does very well in all the IIHS tests. It did not in [the small overlap frontal crash test], and we're busy making the necessary adjustments so that we can address that."