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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Toyota FCV puts hydrogen fuel cell twist on ALS Ice Bucket Challenge

You've probably seen your fair share of Ice Bucket Challenge videos online this week, which are meant to raise money to fight amyotrophic lateral sclerosis (ALS), often called "Lou Gehrig's Disease." Hopefully, you've seen ours. We've watched a lot of these videos, but haven't seen one that makes an alt-fuel point quite like a new video from Toyota. Julie Hamp, the CCO of Toyota North America, lost a sister-in-law to ALS last year, so for her the cause is personal. Instead of just dumping icy-cold water on her head, Hamp uses water from the FCV fuel cell vehicle parked next to her. Because, of course, a hydrogen fuel cell car emits nothing but water vapor. Toyota didn't run a lot of hydrogen through the car to collect water, it just got enough to top off the ice bucket. Using the water emissions from a hydrogen vehicle in a creative way is not a new trick. Two years ago, the California Fuel Cell Partnership made the point that you can drink the emissions (just like Mercedes-Benz did earlier this year), but admitted that "fuel cells produce about the same amount of water as gasoline vehicle – about 1/3 cup for a full day of driving." Still, for a good cause, we'll accept the mix of tap water and "emissions." Check out the video below, if you haven't had enough already. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

Toyota recalling 342k Tacomas due to faulty seatbelt pretensioners

Toyota is voluntarily recalling 342,000 Tacoma Access Cab pickups, produced between 2004 and 2011. The wide-ranging recall is due to faults in the screws that attach the belt pre-tensioner to the belt retractor. There are concerns that the screws can loosen themselves over time, especially if the access door is opened and closed with too much force. It's important to note that the recall only covers the driver and front passenger seat, and is limited to just the Access Cab trucks. Other body styles aren't affected.
If the screws come loose, the pre-tensioner and retractor spring could separate from the belt entirely, which would be bad news in a crash. There's no mention of injuries or accidents due to the faulty pre-tensioners. Owners affected by the recall will be notified soon, and asked to come in for recall service.