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Subaru suing CA dealership for alleged false customer surveys

Whenever you buy a new car from a dealer these days or sometimes even go in for service, you can expect to fill out a customer satisfaction survey at some point down the road. The responses are actually quite important to showrooms because automakers require the businesses to keep things at a certain level or face penalties. However, a Subaru dealer allegedly found a way to game that system, at least briefly, and now the Subaru of America has filed a lawsuit in US District Court for breach of contract. South Coast Subaru in Costa Mesa, CA, reportedly falsified 224 customer satisfaction questionnaires in 2014, according to Automotive News. The scheme wasn't that hard to figure out, though. All of the faked surveys were allegedly submitted through the IP address of an Acura showroom managed by the same dealer. Under normal circumstances when someone buys a Subaru, the dealer is supposed to collect the customer's email address and submit it to the automaker. However, South Coast allegedly presented false addresses, and then managers had employees fill the forms out during lunch. Subaru claimed in the suit that by doing this the dealer harmed the company's product reputation and its goodwill among customers. "Defendants prevented Subaru from discovering the actual customer satisfaction level of Subaru retail customers at South Coast Subaru by providing sham customer surveys to [Subaru]," the complaint said, according to Automotive News. Related Video:

Driving the 2024 Lexus GX and Land Rover Defender 130 | Autoblog Podcast #818

In this episode of the Autoblog Podcast, Editor-in-Chief Greg Migliore is joined by Senior Editor James Riswick. We kick off the week by reviewing cars we've been driving, including the new Lexus GX, Land Rover Defender 130 Outbound, Jaguar F-Pace, Hyundai Kona and our long-term Subaru WRX. Next, we break down the best wagons of the 21st century, before discussing the Audi Sport RS6 GT. Finally, we discuss a bit of the 2024 Chicago Auto Show. Send us your questions for the Mailbag and Spend My Money at: Podcast@Autoblog.com. Autoblog Podcast #818 Get The Podcast Apple Podcasts – Subscribe to the Autoblog Podcast in iTunes Spotify – Subscribe to the Autoblog Podcast on Spotify RSS – Add the Autoblog Podcast feed to your RSS aggregator MP3 – Download the MP3 directly Rundown Cars we're driving 2024 Lexus GX 2024 Land Rover Defender 130 2024 Jaguar F-Pace 2024 Hyundai Kona Long-term 2023 Subaru WRX Audi reveals the ultra-limited 2025 RS 6 GT 2024 Chicago Auto Show Feedback Email – Podcast@Autoblog.com Review the show on Apple Podcasts Autoblog is now live on your smart speakers and voice assistants with the audio Autoblog Daily Digest. Say “Hey Google, play the news from Autoblog” or "Alexa, open Autoblog" to get your favorite car website in audio form every day. A narrator will take you through the biggest stories or break down one of our comprehensive test drives. Related video: 2024 Lexus GX 550 Overtrail is a more capable off-roader and looks the part

Colorado bear locks itself inside of, destroys Subaru

A Colorado woman got a rude awakening this week when she discovered a black bear locked inside her car. According to 9NEWS, on the morning of July 12, Jefferson County sheriff's deputies responded to a report of a bear trapped in a car on Cold Springs Gulch Road. When they arrived on the scene, deputies Tillman and McLaughlin discovered a medium-sized black bear locked inside a white, 2005 Subaru Outback. There was no damage apparent to the car's exterior, but the bear had absolutely destroyed the interior. "He looked like a dog inside the car just jumping back and forth from front to back," said Deputy Tillman. "He just demolished it." The car's owner, Annie Bruecker, told the deputies that she'd left the car parked in her driveway Monday night with the doors unlocked. On Tuesday morning, she woke up to her mother yelling about a bear in her car. "She screamed from downstairs," said Breucker. "She said, 'Annie, there's a bear in your car.' and I thought that she meant that it broke a window, and I was like, 'okay, that's life.' But, no, she actually meant that it was in my car." Deputies Tillman and McLaughlin deliberated for a while, trying to figure out how to extract the agitated bear from the Subaru. Eventually, they settled on manually opening the rear hatch. Deputy McLaughlin carefully opened the hatch while Deputy Tillman stood by with a shotgun ready, just in case. Thankfully, the bear had had enough of civilization and promptly bolted back into the forest. After they released the bear, the deputies warned campers at a nearby campground that the bear might be lurking about and that they should be cautious. "Bears are unpredictable," said Deputy Tillman. "And they're starting to realize how to do a lot of human activity." Recent Video: News Source: 9NEWS Humor Weird Car News Subaru colorado bear outback