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Subaru suing CA dealership for alleged false customer surveys

Whenever you buy a new car from a dealer these days or sometimes even go in for service, you can expect to fill out a customer satisfaction survey at some point down the road. The responses are actually quite important to showrooms because automakers require the businesses to keep things at a certain level or face penalties. However, a Subaru dealer allegedly found a way to game that system, at least briefly, and now the Subaru of America has filed a lawsuit in US District Court for breach of contract. South Coast Subaru in Costa Mesa, CA, reportedly falsified 224 customer satisfaction questionnaires in 2014, according to Automotive News. The scheme wasn't that hard to figure out, though. All of the faked surveys were allegedly submitted through the IP address of an Acura showroom managed by the same dealer. Under normal circumstances when someone buys a Subaru, the dealer is supposed to collect the customer's email address and submit it to the automaker. However, South Coast allegedly presented false addresses, and then managers had employees fill the forms out during lunch. Subaru claimed in the suit that by doing this the dealer harmed the company's product reputation and its goodwill among customers. "Defendants prevented Subaru from discovering the actual customer satisfaction level of Subaru retail customers at South Coast Subaru by providing sham customer surveys to [Subaru]," the complaint said, according to Automotive News. Related Video:

2015 Subaru WRX: Introduction

"As far as street-legal rally cars go, there's still nothing better than a WRX." I wrote that line following my first drive of the 2015 Subaru WRX late last year - one of the better motoring experiences I had in 2013. Sure, a particularly involving drive route helped, but I don't want to sell the new Subaru short: it's a seriously good car - easily one of the sharpest, best-driving little turbos available today.
When I drove the even hotter 2015 WRX STI in January, it was a similar love-fest. The STI is infused with all of the WRX's greatness, but it's sharper, meaner, and on good roads (and race tracks), the winged wonder is really outstanding. But because of its higher price tag, less forgiving suspension tuning, and only marginal performance increases, I'm convinced that the STI isn't the best WRX for the money. And much as I love it, I just don't think I'd ever buy the STI over its more sedate sister (though I totally understand why others might).
So when it came time to add a new long-term car to the Autoblog fleet, many votes were cast in favor of the WRX. There was a lot of debate about whether or not to get the standard version, or the mightier STI. But at the end of the day, my argument that the basic WRX is the better daily driver - nee, one of the best all-around, all-weather performers money can buy - carried the day.

Subaru recalls new Forester over pedal entrapment fears

Pedal entrapment and unintended acceleration are hot-button topics these days, so automakers are always staying alert for potential problems. For Subaru and its newly introduced 2014 Forester, the National Highway Traffic Safety Administration has issued a recall due to improperly manufactured floor mats that could become an obstruction for the gas, brake or clutch pedals. The good news, of course, is that even if drivers experience this problem, the 2014 Forester comes standard with brake override.
At issue with the floor mats on 10,137 Forester models built between January and March of this year is that the resin material used on the underside of the mats can curl when exposed to heat. If the leading edge of the driver's mat curls enough, it can come in contact with the pedals making acceleration, braking and shifting more difficult - possibly resulting in a crash. To fix the problem, Subaru is replacing the entire set of floor mats in all of the affected units. The official NHTSA recall notice is posted below.