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2019 Subaru Forester Touring Long-Term Update | Wet carpet

I hadn’t been doing much driving, so the Forester had spent a good chunk of the rainy/snowy spring week relaxing in my driveway. Finally, it came time to pick up a birthday dinner — Indian food, curbside to-go. As soon as I sat down, I noticed something new: a small crack in the windshield. That fix will have to wait until more businesses reopen. As I eased out of my driveway, another issue emerged. I heard what sounded like water sloshing. Braking for the stop sign at the end of my street Â… yep, definitely liquid. It sounded like it was below or in front of me. Later, I was parked in the alley behind the restaurant waiting for my order, and I accidentally dropped my phone down into the black hole on the righthand side of my seat. I reached down and groped for it, but instead of a rectangular personal computer, my fingers found nothing but carpet, seemingly soaked to capacity. My first instinct was to use a disinfectant wipe on my wet digits, but then I got out to inspect the underside of my seat from the second row. There was my phone, sitting in a fabric swamp under the seat. I retrieved it, and, of course, stuck my hand back in the spongy mess for an inspection. The water was cool to the touch. I sniffed my hand and found no noticeable smell. I wiped my hands dry, got my food situated on the passenger seat (seat warmer set on high, of course) and headed home. That night, I told Road Test Editor and fleet manager Zac Palmer about what I found. The next day, there was still no smell, but the water was still pooled, and the Forester got an appointment at the dealership (Dunning Subaru, where I used to take my '04 WRX — good people). I dropped it off Monday morning, and it spent a full week at the dealership. First, a part had to be ordered (something about a missing grommet; we'd learn more later). Second, the car wasnÂ’t ready until just before closing time on Thursday, and I didnÂ’t have time to pick it up before they closed for the weekend (temporary coronavirus hours) at 3:45 p.m.  “Subaru service told us that it tried to soak up and remove as much of the water as possible,” Zac relayed from Dunning, “but cleaning up the mess isnÂ’t something the service department usually does. Instead, it normally gets sent to a detailing shop that is now closed due to the coronavirus. The dealer apologized over the phone for the incomplete job, and warned us that the carpeting could still feel damp and possibly smell when we pick it up.

Hyundai, Genesis, Subaru warn their dealers about markups

Six weeks ago, word got out that Ford's VP of sales for the U.S. and Canada wrote one of those "It has come to our attention..." e-mails to the automaker's dealer body. The VP's problem was dealers trying to get reservation deposits for the Ford F-150 Lightning well above the official $100 fee. The tomfoolery resulted in interactions "with customers in a manner that is negatively impacting customer satisfaction and damaging to the Ford Motor Company brand and Dealer Body reputation." Two weeks later, GM told its dealers to cut out the reservation gaming and the markups on the 2023 Chevrolet Corvette Z06, banditry that's been going on for two years. Two weeks ago, Ford was back at it, this time about markups on the Bronco. Last week, Asian automakers swept into the melee, with Hyundai and Genesis, Subaru, and Infiniti writing letters to their dealers to deliver some variant of, "Stop pissing off the customers." Automotive News reported an SVP at Hyundai Motor America and the COO at Genesis Motor North America sent letters to their dealers expressing disappointment at "certain pricing practices which, if left unchecked, will have a negative impact on the health of our brand." One of the practices mentioned was dealer markups, another was the bait-and-switch, with dealers advertising one price then charging a higher price once the customer showed up at the lot. The letters acknowledged that dealers are separate companies to the automakers and have the right to set their own prices. The automakers cannot interfere with that; their leverage is distributing allocations and perks such as advertising support and financial incentives. So, like a movie boss letting the protagonist go on a technicality, the brands wrote, "we cannot stand idly by watching the actions of the aforementioned dealers undo all the efforts we collectively have put into making these brands what they are today." Jalopnik got tipped to a letter Subaru of America CEO Thomas Doll sent to that brand's dealers. Doll's polite yet insistent tone was the result of a letter a loyal Subaru owner sent to the automaker's VP of Customer Advocacy. In the market for a third brand-new Forester, the owner said they encountered a "tax" labeled a "Low Inventory Surcharge" of as much as $6,000, putting the Forester out of reach.

2020 Subaru Legacy XT Drivers' Notes | It's what's inside that counts

The 2020 Subaru Legacy is completely new in all of the places that can’t be seen. Subaru transitioned the redesigned sedan onto its Subaru Global Platform and gave it an entirely new interior, but the drab sheetmetal hardly looks changed from the previous generation. ThereÂ’s a new 2.4-liter turbocharged flat-four thrashing away under the hood, replacing the flat-six as the upgrade engine for the Legacy. The boosted XT version of the sedan is the one that we spent a week driving. In this configuration, the Legacy offers 260 horsepower and 277 pound-feet of torque, routing it through a continuously variable transmission. Subaru claims the trip to 60 mph takes just 6.1 seconds. Of course, all-wheel drive is standard. This feature would have made the Legacy unique in this segment a short time ago, but the Nissan Altima is now available with all-wheel drive, and the Camry will soon be offered with it as well. Our Touring XT was the most expensive Legacy that money can buy at $36,795. Being the highest trim, it presents well inside with tan and black high quality leather all over the place. Subaru is finally starting to put together some great interiors, and it shows. A whole list of luxury and tech features sweeten the deal even more for the Legacy. Additions like the 11.6-inch infotainment system, driver-monitoring system, power sunroof, front view monitor, satin finish mirrors, heated everything and much more all add up to make a surprisingly luxurious Subaru sedan. Senior Editor, Green, John Beltz Snyder: I got to take this home while there was still a lot of snow packed on neighborhood roads, and boy was that a treat. Like the Outback, this Legacy feels great on soft or slippery roads. ItÂ’s fantastically easy to get this to start drifting oh so gently, and then to maintain and control that slide with zero fear of it getting too hairy. Repeatable, manageable, fun. ItÂ’s officially Subaru season. On the cleared (but often pock-marked) roads, the Legacy is a comfortable cruiser without being too soft. It provides a good feel of the road, but is never anywhere close to punishing. Combined with all-wheel drive and slightly artificial-feeling but otherwise precise, easy and confidence-inspiring steering, this is pleasant — and sometimes even fun — to drive regardless of the road conditions. Assistant Editor, Zac Palmer: Subaru stepped up its tech game in the 2020 Legacy with a massive 11.6-inch touchscreen.