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Subaru suing CA dealership for alleged false customer surveys

Whenever you buy a new car from a dealer these days or sometimes even go in for service, you can expect to fill out a customer satisfaction survey at some point down the road. The responses are actually quite important to showrooms because automakers require the businesses to keep things at a certain level or face penalties. However, a Subaru dealer allegedly found a way to game that system, at least briefly, and now the Subaru of America has filed a lawsuit in US District Court for breach of contract. South Coast Subaru in Costa Mesa, CA, reportedly falsified 224 customer satisfaction questionnaires in 2014, according to Automotive News. The scheme wasn't that hard to figure out, though. All of the faked surveys were allegedly submitted through the IP address of an Acura showroom managed by the same dealer. Under normal circumstances when someone buys a Subaru, the dealer is supposed to collect the customer's email address and submit it to the automaker. However, South Coast allegedly presented false addresses, and then managers had employees fill the forms out during lunch. Subaru claimed in the suit that by doing this the dealer harmed the company's product reputation and its goodwill among customers. "Defendants prevented Subaru from discovering the actual customer satisfaction level of Subaru retail customers at South Coast Subaru by providing sham customer surveys to [Subaru]," the complaint said, according to Automotive News. Related Video:

Plans for 7-seat Subaru Tribeca replacement becoming clearer

Subaru is going to have its hands full at the Tokyo Motor Show next week, but while the Cross Sport Design Concept is expected to preview a Tribeca-replacing crossover, this new model could still be at least two years from production. It has already been confirmed that production of the Tribeca will end early next year, but in speaking with Yasuyuki Yoshinaga, the president of Subaru's parent Fuji Heavy Industries, Automotive News is reporting that there will be a lengthy gap between the Tribeca and its eventual replacement.
The next-gen three-row crossover wasn't included in an annual production capacity goal of 500,000 units expected in the US by the end of 2016, so it's likely that we won't see this much-needed CUV until 2017. While the details of this new model aren't known, Yoshinaga told AN that it will be "completely different" from the Tribeca. As we heard back in February, we do expect this seven-passenger crossover to grow in size in order to offer a larger cabin with more third-row space.
Automotive News even mentions that the Tribeca replacement could be based on the existing Subaru Exiga from the Japanese market. That three-row vehicle splits the difference between a minivan and wagon, with swinging doors instead of sliders, and a tall greenhouse.

Junkyard Gem: 2000 Subaru Legacy GT Limited Sedan

Due to the runaway success of the Subaru Outback wagon based on the third-generation Legacy, which appeared in North America for the 2000 model year, nearly all of the discarded 2000-2004 Subarus I find in my local Denver junkyards are these dime-a-dozen longroofs, mostly with H4 engines and automatic transmissions (though I do manage to run across the occasional rare H6 model). For a discarded example of the super-rare non-Outback Legacy GT sedan with manual transmission, I had to travel all the way to a Northern California car graveyard. Here it is! The GT Limited came with bigger brakes, faux-wood interior trim, and a bunch of winter-weather extras that probably weren't very useful in coastal California. All Legacies, wagon or sedan, had all-wheel-drive at this point. The "wood" didn't come from trees, but the leather did come from cows. I have a 2004 Outback wagon of this generation, complete with 5-speed manual transmission, and I must describe the driving experience and fuel economy as truck-like. Still, it has been very reliable during its 140,000-mile career and— when shod with proper winter tires— laughs off any kind of winter driving conditions Colorado can throw at it. If you're building a car-parts homemade boombox, be sure to get one of these weather-band-equipped Subaru radios. It's not a boombox party until you can listen to the robotic weather broadcasts. Although Americans seem less interested in sedans with each passing minute, Subaru still offers the four-door Legacy. Remember, the Outback wagon has always been based on the Legacy, not the other way around. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. This car was built in Indiana, but we're going to look at the Japanese-market commercial for the turbocharged Legacy sedan because it's so action-packed. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. In Israel, the Legacy sedan swam with sharks in a parking garage.