2021 Subaru Forester Sport on 2040-cars

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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

Strange iPhone discovered in guy's Subaru sparks internet mystery

Things can get pretty crazy on the internet, and even the smallest thing can catch people's attention and blow up in an instant. A lot of it is totally bogus or blatant attention seeking, but that's what makes the internet great. Well, that and cat videos. Recently, a story popped up on the internet that is both cool and real. It's the story of a mysterious iPhone, some pro-tier internet detective-ing, and the Takata airbag recall. The story started innocently enough. A guy named Alex Tom took his trusty '09 Subaru Forester into the shop to replace a faulty passenger side airbag under the Takata recall. When he picked the car up, there was a white iPhone 4s sitting on his dashboard. Thing is, the phone wasn't his. The phone was stone dead, but took a charge and booted right up. To complicate matters, it was locked and stuck in airplane mode. When he asked the shop about it, they said they found it behind the dash under the airbag. So now he had a mysterious phone that he couldn't get into to identify. So, like any modern tech-savvy individual, he turned to the internet for help. He posted a picture of the phone on Facebook along with a message asking for help tracking down its owner. What followed was a long, rambling, often hilarious collection of facetious advice, earnest help, photoshops, dumb memes, weird off-topic screeds, and everything else you might expect in a comments thread. Eventually, after getting a name from the phone and enlisting the help of an online dating site, the owner was found and the mystery solved! I'm not going to spoil the ending for you here, because you really need to read the whole saga for yourself. Lets just say that our man Alex had the answer with him all along, and the real treasure was the friends they made along the way. Related Video News Source: The Huffington Post Auto News Humor Subaru iphone Takata airbag recall mystery

How Subaru saved itself by marketing to the gay community

Almost everyone who's in the car community, and even people that aren't, have probably heard the stereotype that lesbians drive Subarus. What you may not realize is that stereotype was fostered by Subaru, and it helped make the company relevant again in the '90s. This is the story told by NPR's Planet Money podcast. Apparently, as the company was trying to figure out who was buying its cars, the marketing folks discovered that gay and lesbian people were a large segment – along with all those outdoorsy types. The discovery led to subtle advertising directed specifically at what we now refer to as the LGBT community, which in turn led to more sales to gay and lesbian consumers. There were other components to Subaru's sales strategy in the '90s, but this particular campaign was an important part and quite successful. Thanks to that success, today we still have Subaru around building reliable, all-wheel-drive transportation, as well as rally-inspired sport compacts. There are of course many more details, but we don't want to spoil them for you. For the whole story, you need to head over to the Planet Money site and listen in. Related Video: News Source: NPR / Planet MoneyImage Credit: Copyright 2016 Drew Phillips / AOL Marketing/Advertising Read This Subaru lgbt