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Subaru suing CA dealership for alleged false customer surveys

Whenever you buy a new car from a dealer these days or sometimes even go in for service, you can expect to fill out a customer satisfaction survey at some point down the road. The responses are actually quite important to showrooms because automakers require the businesses to keep things at a certain level or face penalties. However, a Subaru dealer allegedly found a way to game that system, at least briefly, and now the Subaru of America has filed a lawsuit in US District Court for breach of contract. South Coast Subaru in Costa Mesa, CA, reportedly falsified 224 customer satisfaction questionnaires in 2014, according to Automotive News. The scheme wasn't that hard to figure out, though. All of the faked surveys were allegedly submitted through the IP address of an Acura showroom managed by the same dealer. Under normal circumstances when someone buys a Subaru, the dealer is supposed to collect the customer's email address and submit it to the automaker. However, South Coast allegedly presented false addresses, and then managers had employees fill the forms out during lunch. Subaru claimed in the suit that by doing this the dealer harmed the company's product reputation and its goodwill among customers. "Defendants prevented Subaru from discovering the actual customer satisfaction level of Subaru retail customers at South Coast Subaru by providing sham customer surveys to [Subaru]," the complaint said, according to Automotive News. Related Video:

Subaru teases Impreza sedan concept for LA

When the doors open at the Los Angeles Auto Show later this month, Subaru will be on hand to preview its upcoming Impreza. But before it does, it's giving us an idea of what to expect. Although we can only see so much of it from the teaser image above, the Impreza Sedan Concept pictured here for the first time looks similar to the Impreza 5-Door Concept we saw in Tokyo mere days ago. It seems to bear the same headlights and the same sculpted flank as the hatchback show car. Only as you might have discerned by now, it has a trunk instead of a tailgate. And instead of that blueish-silver, this one's done up in metallic red. For more than that, we'll have to wait. And it's entirely possible that even when it does arrive, Subaru won't tell us much about the technical specifications. Many of these concepts don't actually have engines, after all, When the new Impreza does reach production, it will in all likelihood feature a boxer four engine and all-wheel drive. Subaru to Debut "Impreza Sedan Concept" at 2015 Los Angeles Auto Show Tokyo, November 10, 2015 – Fuji Heavy Industries Ltd. (FHI), the manufacturer of Subaru automobiles, today announced that the "Impreza Sedan Concept" will make its world debut at the 2015 Los Angeles Auto Show (Press day: November 17 – 19 / Open to the public: November 20 – 29, 2015). The Impreza Sedan Concept will be unveiled at the press briefing scheduled for 2:35 PM PST on November 18 at Subaru booth following a speech by FHI President & CEO, Yasuyuki Yoshinaga. The special site opens today on the Subaru Global Site. http://www.subaru-global.com/2015la.html The site will feature information updates relating to the Los Angeles Auto Show including Subaru's press conference. Related Video:

2013 Subaru Legacy and Outback recalled over potential steering loss

Subaru today announced a recall that affects 5,379 Legacy sedan and Outback wagon models in the United States. All of the affected 2013 model-year vehicles were built between February 15 and June 15 of 2012.
According to the National Highway Traffic Safety Administration, "the inner and outer shafts of the steering column assembly may become disengaged from one another" in these vehicles. If that happens, the driver can lose the ability to steer the vehicle, which could obviously lead to all sorts of harmful things.
Subaru will notify owners of the problem, and affected models will have their steering columns replaced at dealerships, free of charge. Scroll down for the official NHSTA report.