Thalia Automotive Service / Virginia Beach, Virginia

Rating: ★★

2 years in Business

Auto Repair & Service, Auto Oil & Lube

Address: 4300 Virginia Beach Blvd, Virginia-Beach

Postal code: 23452

Phone: (757) 340-0238

Award Winning Towing & Recovery Specialist since 1949

With over 50 years of experience in all types of weather and all kinds of terrain, we are prepared to help you in your emergency. We offer more in the way of services and more in the way in which we perform these services. Here s why: Coleman Motor Company is a family owned and operated company that responds around-the-clock, seven days a week. Few companies offer you the same convenience. Coleman Motor Company does because we are professionally committed to our customers and the transportation industry. We offer a wide range of services including light to heavy duty towing and recovery, lock out service, roadside assistance, underwater recovery, car carrier service, and long distance carrier service. One call to Coleman Motor Company puts you in touch with all the equipment and services you will need. Our staff is professional and our service is top-quality. Each of our operators has undergone extensive on-the-job training in addition to professional classroom instruction. They are equipment-competent and ready to assist you with the insured efficiency that only highly professional recovery technicians can deliver. A diverse fleet, professionally trained personnel and a personally manned dispatch system are all on call to you, our valued customer. In a crisis situation you deserve conscientious service at a moments notice. What do you as a business person need to know about towing and recovery? Only one thing: someday you will need the services of Coleman Motor Company, either for transportation or as a result of a disablement of your vehicle(s). We are a FULL SERVICE company. This means full insurance, properly trained personnel, diversified equipment and a 100% commitment to serving your needs. Gain security and peace of mind: rely on Coleman Motor Company. Customers Served Residential, Commercial Multiple Locations?ˆ? 30 Briscoe Lane,Fredericksburg,VA 22401

Categories:

Auto Repair & Service, Auto Oil & Lube

Open hours:

No info

Reviews:

Completely SATISFIED w/ every repair

From the initial visit years ago and every subsequent service and from the 31 other people that I have sent to Wayne ALL of us are completely happy with his honesty, very reasonable prices, his vast knowledge of all makes and models. He is the fastest and best at what he does. He does his best to save u money. He will NEVER tell u that u need something that u don`t. The services we have had performed ranges from insp... view moreections, oil changes, brakes, transmissions, engine overhauls, rotors and so on. He is an awesome, honest, knowledgeable mechanic. We are loyal customers because he`s the best. Signed: Judy and "The Crew".

judysharlow / 4/13/2013

I also have not had good exper...

I also have not had good experiences with Thalia automotive. I have found their capabilities lacking and I now question the owners honesty. I also purchased the service card and it went south. Initially the owner seemed to go out of his way to make getting the services on the card difficult. After only getting 1 oil change and 1 free state inspection out of the $200 I paid for 3 cards, he is now no longer hono... view morering them at all. Since purchasing the card I have used them 3 other times for services not included on the card. Each time I was only minimally satisfied with the service and/or the price. It took them two tries to get a water pump replaced correctly. He also told me about not getting the money from the company that sells the cards and claims it is all their fault. He does not seem to understand that the Card has his companies name on it and thus he will (and should) be held responsible. He did admit to authorizing the company to sell the cards on his behalf but does not seem to understand how business relationships work. For anyone else that got screwed with these cards. Call the phone number on the back of the cards and talk to them. They will not refund your money but they will replace the cards with another local company. The man I talked to seemed fairly up front in explaining how the deal works between the companies and did a good job convincing me that it is Thalia Auto that is not living up to the deal.

gregory.greene.587 / 12/21/2012

The owner of Thalia Automotive...

The owner of Thalia Automotive Services on the Boulevard is terrible at communication and customer relations. My husband and I purchased service cards for each of our cars from a salesman for $50 each. We have only used a couple of the services at this point and have not recouped our cost, let alone saved any money. The next to last time we tried to use the cards we were going on a long trip and my husband`s car nee... view moreded an oil change. He also wanted to have them check about replacing his spark plugs, something he had discussed with the owner when he had his brakes worked on a couple months prior. My husband called and told them that he had a discount card and that he needed an appointment, as per the instructions on the discount card, for the oil change and also for possible spark plug replacement. He was told to bring the car in the next day. He brought the car in and told the office manager that he had spoken with the owner the last time he was there and told them what services had been recommended. Apparently there was some kind of miscommunication and he was not put down for an appointment. He explained we were leaving town the next day, and they said they would try to get to it but would not promise it would be done. He never received a call, and as 5 o`clock approached, he called to check on the status, only to find out that they were just about to call and say they weren`t going to be able to get to it. We were left scrambling to find someone to change our oil the next morning. This past Saturday my husband called and left a message that he had a discount card and wanted to make an appointment for an inspection and oil change, and asked for a call back regarding availability. No one called him back. Having heard nothing, he called them Tuesday afternoon. The office manager implied that they had gotten the message and said to bring it right in, and he said he would not able to bring it in until the morning. When we brought the car in on Wednesday, we were informed that the owner was no longer accepting the discount card. We asked to speak to the owner. The owner asked if we mentioned the discount card when we called on Tuesday. I assumed my husband had told the office manager that he spoke with about the card again, however, he can?ˆ™t remember. Rather than apologize for any misunderstanding, the owner was looking for any chance he could to blame the problem on us, and he got stuck on the point that I said one thing and my husband said another and that is all he got out of our conversation. The owner then explained that he stopped honoring the discount cards because he had not seen a dime from the guy who sold the cards over the past 5-6 months, and that he had been promised to receive $40 for each card sold. I tried repeatedly to tell him the point I was trying to make was that their communication with customers is not good. We will not be back, not only because they expect us to pay for their poor business deal, but also because they have left us in a bind twice because of poor communication. Rather than be apologetic he kept saying that my husband and I were saying two different things and that he couldn?ˆ™t run his business for free with those cards. I understand that. Had he said ?ˆ?I can no longer honor those cards but?ˆ¦here?ˆ™s what I can do?ˆ? we might have considered using them one more time. Even an "I am so sorry for the miscommunications, we will try do better in the future" would have made me feel better but he chose to make excuses and look for any possible way he could turn it around and make it all the customer`s fault. ?ˆ?Oh well?ˆ? and a shoulder shrug left me feeling more upset than when I went in and not at all heard. This post, however, has made me feel much better since it will be ?ˆ?heard?ˆ? by many.

sarah.e.hyslop / 10/26/2012

Thalia NOT my cup of tea!!!

I went there for an inspection and oil change. Oil change was fine... $38 for an `06 ram... Failed inspect due to a brake rotor and then proceeded to tell me it would be $300 to fix. First off, you can buy a rotor at advance auto for $40 and have someone install for a small fee or labor time. Second off, I took it to R&G Automotive and they said I passed with flying colors and they were absolutely wonderful!!! DO... view more NOT go to Thalia... Wait is absurd and prices are lies and ridiculous!! Awful awful awful!!! If you are female they will try to run you under!!!!

emjerlies / 8/15/2012