Greenbrier Dodge Of Chesapeake / Virginia Beach, Virginia

Rating: ★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 1717 S Military Hwy, Virginia-Beach

Postal code: 23320

Phone: (757) 420-2800

Stick With The Specialists

Greenbrier Dodge is an automobile dealership that offers a range of new cars, trucks and sport utility vehicles to customers in Chesapeake, Norfolk, Newport News and Virginia Beach areas in Virginia. It provides various new Dodge models, such as the Avenger, Caliber, Charger, Challenger, Dakota, Journey, Ram 1500 and Ram 2500. The dealership also sells pre-owned vehicles from several makes, including Nissan, Toyota, Mercury, Ford and Chrysler. Greenbrier Dodge has a parts department that stocks more than 10,000 Chrysler-certified accessories and over 1,500,000 aftermarket and performance products. It additionally maintains a service center that provides repair and maintenance solutions. Greenbrier Dodge offers financing options through several third-party lending institutions.

Reviews:

VERY UNHAPPY!! Was lied to by ...

VERY UNHAPPY!! Was lied to by Kita (finance dept.) and Brandon (sales manager) that they could help me. Put me in a loaner car and was told "Don`t worry we can get you what you need at the price you want". I called several times the first WEEK and got no return calls. Finally went in to talk to another person I was pushed off on, Rob. He also gave me numbers I was clearly not comfortable with, but was told ... view more"let me see what I can do and I will call you tomorrow". No call ... "SURPRISED - I`m Not!!!" I called and left messages and no return call. I finally got a call after 2 weeks when I guess they wouldn`t work with the price - low ball offer on the trade in and no break on the sticker price. Rob left me a message on my cell saying I "was to call immediately because they were getting ready to report the loaner car as "not an approved driver" or some crap. Not happy getting a threatening call by someone who jerked me around for 2 weeks. Went to Southern Jeep down the street got double for my trade and a great price. Less than 24 hours I was in a new car with ALL the paperwork done. WOULD NOT GO TO GREENBRIER DODGE EVER!!!! WOULD NOT RECOMMEND!!!

julie.clarkkorer / 11/8/2012

Good Luck!

When I first started taking my 3 cars for service - no complaints and I was very pleased- but over the past two years - GBDodge Servie has bottomed out for some reason. I have several problems in my daughter`s car...massive oil leaks...and was not been told by their experts. Numerous parts have been replaced and lots of money spent. Car still works the same, and after taking it to Hall Dodge, I find there have bee... view moren problems they have not even mentioned or corrected. I was a FAITHFUL customer for over ten years, and now I feel let down. Sorry guys. I must drop you.

NOTGBDodge / 12/19/2009

Great Experience

I have purchased 3 new cars from dealers in my lifetime and I`ve never had a more enjoyable experience. My salesperson was Casi and he did an amazing job. He had great product knowledge and went way out of his way to get us a vehicle that was within our payment range. We were there for about 2 hours all in all which could have been better but everyone in the dealership helped the time fly bye. They even went and ... view morepicked up lunch for my wife and I from Olive Garden while we waited. Never has a dealership gone that far to earn our business. I highly recommend that you bring your business here.

GBDodge / 5/31/2009

Worst Dealer Ever

Terrible Customer Service. I have had nothing but problems with them and no one will follow up or return any of my calls.

ahanger / 12/5/2008

Beware Service Dept. Guesses at how to fix problems

I brought my 2005 Grand Caravan in because the power door lock switch on the driver`s side door panel wasn`t working. After waiting over an hour the service advisor told me that they needed to replace the sensor in the door panel and the cost would be about $128 and it would take an hour so I gave the o.k. and said I would wait. After waiting 2 hours, I went to check on the van. I was told they were looking for a ... view morecomputer to use so they could synchronize the codes in the engine and the lock. After waiting another hour, they said it was done. When the service advisor went to get the paper work, I was told the mechanic replaced THE WRONG part and the problem wasn`t fixed. So I had to wait for them to UNINSTALL the wrong part. I spent 4 and half hours at the dealership only to be told they couldn`t fix it. The mechanic thought it was NOW the control module. And the reason the mechanic thought it was the control module is "because he couln`d think of anything else it could be". I swear that was the service advisor`s exact words. The service department doesn`t have mechanics they have staff members that keep install new parts in your vehicle until they happen to install the part that fixes the problem. USe the service department at your own risk.

VANTRUCK / 3/4/2008