Cavalier Ford Lincoln / Sussex, Virginia

Rating: ★★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 1515 S Military Hwy, Sussex

Postal code: 23320

Phone: (757) 335-6422

2001 Lincoln Towncar went in for 150K service, asked them to please check alignment since it has been steering funny and to please lubricate the squeeks from the front suspension . Picked it up next day and was told all was well. Left the dealership and by the time I got home figured out they had not fixed anything. Went back the next day spent three hours for them to tell me the alighnment was fine but my "b... view moreall joints were tight" I aksed them what they meant and they said they needed to be replaced because the rubber boots were ripped and they were rusty. I guess that wasn`t important enough for them to tell me the first time, or maybe they didn`t bother to look under the car I did not know which. Today I had a different service shop replace the ball joints. He showed me them, and the sway bar ball joints, they were all extremely loose and could almost be pulled out of the socket. None of this was mentioned by Cavaleir ford/lincoln at all. I will be taking ALL my service to Freedom Ford in the future, they at least tell me when things will need to be replaced rather than ignoring what I say and then making me come back multiple times just to get them to do their job. If you need service on your Lincoln go elsewhere, even for your ford. I seriously question Cavaleirs service managment and their service personnel. Who lets faulty parts go out of the shop without telling the customer something is wrong? Thanks

pat.banyas / 4/14/2013

I`m a single mom. I purchased my first ever, brand new car from Cavalier Ford. My salesman tried to steal $2000. from me. You heard right. I had my own financing, from my bank. I was to receive a $2000. cash back incentive. When I picked up the car, I handed them my check for $20,000., but was told that the $2000. check for me was not ready. They needed two managers signatures, and there were none around. I thought t... view morehat odd, but had to get my son from pre-school, so I left. My salesman promised me that he would personally deliver the check to me by 4pm. 4pm came and went. At 430 I called. He said, "Oh, I`m so sorry, I couldn`t break away. Mr. So and So is bringing it to you. He is on the way. He will be there by 5pm. 5pm came and went. At 530 I called. "Oh, I`m so sorry," he said again. "Mr. So and So misunderstood. He thought he was supposed to mail it to you. The Check Is In The Mail!" (Seriously folks, I couldn`t make this up if I tried! ) So, I`m stewing over this for a couple of hours, and I think to myself, no way is this happening! So I load my 3 kids, and another 3 kids that I babysit, in the car, and we all march into the showroom. By now, it`s almost closing time. And he is standing there holding out the keys to the rental car that I left there. So I take them and hand him the keys to the new car. The deal is off! I turn to walk out. "Let`s go kids!" I say. "Oh, hold on," he says. "Let`s not leave things like this. Give me a minute, let me check on something." So we wait.... and after ten minutes, he comes out from the back office, and says.... You guessed it folks! "Look what I found! The check! Turns out, it was on my managers desk, the whole time! " "Imagine that! " I say. "Do we have a deal?" he asks. "Yes," I reply. And I take my check, and my new car, and my 6 kids, and I leave! But not before telling him that from that moment on, and for the rest of my life, I will tell anyone who will listen, what he did. And if I stop even one person from buying a car there, I will have succeeded! Oh, and by the way folks; that check that Mr. So and So put in the mail, you guessed right - it never came!

originalalicat / 2/21/2013

I wish I hadn`t bought my 2011 ford focus at Cavalier Ford. I loved my car until my first oil change and tire rotation after that my car ran poorly and vibrated badly. Well after two trips back, the service Manager told me that the tires were of low quality and would replace them with a upgraded set I said great and thanked him. Three hours later out comes my car with the exact brand, model, and size tire that I had ... view moreon it before. I was told they had to replace them with the same brand, and that if I had a problem with the tires again they would be replaced with a better tire. Well 1500 miles later they started doing the same thing. When I made my next service appointment and mentioned the tire problem had returned. I was told I would be seeing the orange team. When I arrived and pulled up to the orange team booth Mike told me that ?ˆ?I needed to go to the blue booth?ˆ? which was busy at that time. Then said in a bothered tone ?ˆ?I guess I can write you up?ˆ? he then threw the ticket and number on my dash and told me to go to the blue booth and the process started over. Nether one of the service writers had any information about my past 3 visits or knew anything about what was promised to me on my earlier visits. I was then told by the blue team service writer in order to get the free oil change I would need to pay 24.95 for a tire rotation. After that I told them to forget the oil change and to fix the rattle in the engine and fix my tires. Two hours later they returned my car to me. I was not told what was done to my car or why my car was making a rattling noise or what was wrong with the tires I ended up having to read the service report on my way out so if I had any questions I would have to walk back and find the service writer. They ended up rotating the tires and saying nothing was wrong with them, changing the oil, and finding the air intake pipe was hitting something and making the rattling noise. So in the end they didn`t do as I asked. I will have to replace the 3 month old tires myself which only have 4500 miles and still vibrate. It is difficult believe a dealership will allow their service department to be ran in this manner and with rude employes to boot. So in conclusion, they don`t do as they promise, their service writers are rude, their free oil change for life is a joke, their service technicians are mediocre at best,

Roy1339 / 1/27/2012

Service department does not understand the word "service: I did not notice that there was a Lincoln lane and a Ford lane for service. Another car had pulled in behind me so I could not get out. However, there was a Ford Fusion in the front of the line. When they opened, everyone drove forward. They helped the Ford Fusion, the Lincoln Zepher, then get this: the guy walks right by me and goes to the Lincoln be... view morehind me and tells him to go to a service rep for check-in. I get out of my car and finally someone comes over to me and when I ask why the guy behind me was serviced first, he condescendingly says, "You`re in the Lincoln line." When I point to the Fusion and ask why then was that car service, he simply shrugged his shoulders and walked to his booth. I complained to the assistant General Manager, who stated that the sign was suppose to be taken down because of the confusion it caused, i.e., more customer complaints, and then she got the service manager. He was apathetic at best.

fesmith / 3/8/2011

I would like to recognize Chris Smelser, sales; and Ken Childress, GM; and all of their hard work and determination to satisfy all my car buying needs . I have not had customer service this good in a very long time. Every area of Cavalier`s facility was operated by a professional. Chris was welcoming, warm and kind, and not pushy like the typical car salesman. He made me feel very comfortable and his knowledge in the... view more product was exactly what I needed. He treated me as a friend and had my best interest in mind. He was patient as I was undecided if I wanted a Ford or Toyota. Not only was I excited about buying a new Ford Escape, Chris`s sincerity and likeability sold me all together. He knew how to treat the customer and created a environment where I felt comfortable and not intimidated. The Finance and Aftermarket reps/managers are very direct and honest. The were thorough and took their time explaining all the details within my loan agreement. They were not pushy when suggesting aftermarket, extended warranty, and GAP insurance. The ladies at the front desk are cordial,as well as, professional. The service engineers/techs are very thorough and personable. I did not feel overwhelmed at all when speaking to them; all things were explained very well. I was able to make appointments and speak to a service writer as needed. I am very thankful for that. Being placed on hold or talking to a recorder can drive anyone nuts!! I can honestly say that my buying experience that began with Chris Smelser and my ongoing positive rapport with Cavalier Service has been a experience I would recommend to anyone. I will continue to buy my vehicles from Cavalier Ford and strongly recommend Chris Smelser, as he is the BEST!!!!!! Thank you for everything Sincerely Rhiannon Lovett

puntin9583 / 1/19/2011

I purchased a 2007 Ford F 150 from Cavalier Ford because of the fantastic customer service provided by a salesman by the name of Chris Smelser. From the start, he listened to my wants and didn`t try to sell me a product that I did not need. Prior to meeting Chris, I truthfully thought that the only way I was going to be able to afford a truck with my needs/wants was to suck it up and purchase a Ford Ranger. Not so... view more fast...Chris was able to get me a F 150 with the same options for the same price! It was a win-win for me since a F 150 was what I desired. Not only did Chris get the truck I wanted, but the truck was not even at the Cavalier Ford on Military Hwy. Due to his resourcefulness, he was able to quickly search the area and find the truck I wanted. At no time during the sale did I even feel like it was a sale, it felt like I was getting a gift. He made the new car buying experience smooth and stress free. Thanks to Chris Smelser, Cavalier Ford has a customer for life...well...at least as long as he is there.

hrdcorpunk / 1/19/2011

Just wanted to let everyone know that Cavalier Ford on Military Highway is a must stop if you`re in the market for a new Ford vehicle. I purchased a 2002 F150 (King Ranch) from them. The salesman was excellent, he was direct, to the point, with no hesitation in answering my questions. I told him what I could do and he worked out the details. He was quick to make me a satisified customer. This was the first pickup I ... view moreever owned and had a ton of questions and concerns. The salesman, Chris Smelser is my diamond in the rough. If I am ever in the market for a new Truck, I will return to Chris Smelser, and I will, and have, recommended him to anyone who is looking for a straight shooting deal. If you want to go there and tie up your entire day trying to get down to the bottom line .... take any salesman that approaches you. But if you know what you want, and want the best bottom line deal ... I highly recommend you ask for Chris Smelser. I just can`t say enough about the Cavalier Ford dealership on Military Highway and their salesman Chris Smelser, the Dealership provides superb service and they should feel lucky to have such a personable salesman in Mr. Smelser. Go ahead, don`t take my word for it ... go in, ask for him by name, then you leave feedback, I`ll guarantee you will not be disappointed, and will leave the same feedback that I have. to Mr. Smelser, if you ever read this, thank you! A customer forever

1morething / 1/19/2011

To be quite honest, I wasn`t the biggest fan of Ford products for some time. My family had bought a few vehicles over the years, with no issues (Expedition and an Explorer Sport), but I still wasn`t convinced that I would be sold on the brand. My 2007 Civic Si was starting to cost me for repairs and it was clear that I had a lemon, so I decided to test drive a 2010 Mustang GT; even though I thought it was somet... view morehing I couldn`t afford comfortably. Chris Smelser was the sales professional that changed my perception about the new muscle car, and ironically, the brand itself. He was very patient when it came to working numbers and making sure that what I was considering was comfortable for me- he asked me a lot of questions to determine what it was that I was really looking for and he never hesitated to be honest. I test drove a car that I honestly wasn`t expecting to purchase, just to see how the vehicle handled and how it had changed over the years. Over the course of a few days ( I was particularly difficult; I was very picky and not an easy sale) Chris took plenty of time with me, never rushed me, made sure that the vehicle I wanted had the options I was looking for, yet was up-front and didn`t just tell me what I wanted to hear. I ended up getting more car than I expected for a very reasonable and affordable payment. Another important thing to know is how a vehicle is serviced after you`ve made a purchase- I`m very hesitant to trust service centers with my vehicles, but I have no qualms with trusting the team at Cavalier. Not only are they very courteous, timely, and professional, they know the importance of helping the customers and creating a good service culture. I recently brought my vehicle in for an alignment and fully expected to pay the money to have the car drive straight again, but was surprised that it ended up being covered under the warranty- that`s something I never heard from the Honda dealership. The service manager that I dealt with was Mike P., and I will continue to ask for him whenever my vehicle needs maintenance in the future. Because of our experiences, my family will only bring their vehicles to Cavalier for service and I will continue to do the same. So in short, Chris Smelser is the quintessential sales professional that you hear friends and family talking about; he`s the person that people go back to make future purchases from because of how he treats with his clients. Mike P. knows how to handle customers and their vehicles and will go above and beyond to make sure they`re comfortable doing business with the Cavalier Service department. I will continue to recommend Cavalier Ford, Chris, and Mike to my friends, co-workers, and acquaintances, because I would want them to have the same experience that I did. Even if they`re not looking for a Candy Red 8-cylinder muscle car!

Mcorey121 / 1/18/2011

Priority Mazda goes Cavalier. Rediculous!!!!! The service just isn`t the same. It was a huge boost to their already too big ego. The service reps even when you call are snotty. This dealership isn`t going to last. To all of those of us who bought a Mazda from Priority and got the priority for life guarantee, WE GOT RIPPED OFF!!! None of that stuff exists anymore. At least, not in Virginia. The only thing we g... view moreet now is the oil changes. And even then, you get put at the bottom of the list and have to wait all day for the stupid service department to decide to take care of you.

cand8ce / 7/8/2008

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