Maaco Collision Repair and Auto Painting / Suffolk, Virginia

Rating: ★

Automobile Body Repairing & Painting

Address: 3937 Turnpike Rd, Suffolk

Postal code: 23701

Phone: (757) 399-7400

No One Repairs & Paints More Cars Than Maaco!

Maaco Collision Repair and Auto Painting performs expert auto body repair and car painting in locations throughout the United States and Canada. Let us transform your car with a new coat of paint, and soon you`ll be driving the car you always wanted. Maaco expertly does away with dents, dings, and accidental damage. Our standards are simple: repair cars so expertly that no one can tell they were ever in an accident. We guarantee our auto body repair work. And with over one million cars serviced annually at 400+ auto body shops, our results speak for themselves. Call Maaco first for your auto body repair and auto painting needs.

Categories:

Automobile Body Repairing & Painting

Payment:

master card, visa, amex, discover

Services/Product offered:

Estimates
Free Estimates
Insurance Claims Welcome

Open hours:

No info

Extra phones:

(757) 399-6370

Reviews:

If I had the option I`d give Maaco in Portsmouth a negative 5 star. I have had three cars painted there since 2003. The first two came out great. The third however is a different story. For the first two cars I did all the prep work (sanding, priming, etc.). I then had Maaco paint the cars. It had been several years since I had Maaco paint a car so I decided to call them and find out how much it would cost me to g... view moreet my car done. I was quoted $375 if I did all the prep work. That seemed like a reasonable price to me (about $75 more than the last car 4yrs ago). I proceeded to do the prep work just like I did for the first two cars. However when I took my car to Maaco, an employee there, Thomas Nance, told me that the cheapest paint job he could give me was $500. I did not want to pay that much and managed to talk him down to $400. (plus a $50 sanding charge which i had never had to pay before) He was supposed to finish the car in five days. Four days later I got a voice message from Thomas informing me that my car was finished but had come out terribly, and I needed to come down to the shop and see it. He also informed in the message that since this was a "no warranty job" there was nothing he could do about it. At the shop I saw that not only was my car the wrong color, but also, the paint job had tons of air bubbles. Thomas blamed the primer- (Yeah, the exact same stuff I used for the other 2 cars). I asked him if he had sanded the car like he said he would. At first he said no then caught himself and said yes. (I later called the primer manufacturer as well as 3 body shops and a paint supply store. All 5 agreed that the problem was that Thomas had water in the line when he was painting the car.) Thomas said he could "cut me a deal" and do it again for the cost of supplies ($250). Being as how i had no choice (if I left the bubbles the paint would peel within weeks) I stupidly paid Maaco to do it again. This time when I came to pick up my car I found that the bubbles were gone but I could still see exactly where they had been. Completely fed up with them I paid my $700 bill took my car and left. Unfortunately I was not able to get any of my money back. I am writing this review 2 and 1/2 months after having my car painted. The paint is already peeling. Maaco in Portsmouth ripped me off. Take this warning and don`t let them rip you off too.

Paul757 / 10/24/2013

Poor Quality and Customer Service

I had some paint and body work done on my vehicle here and was totally dissatisfied with the quality and service I received. I initially went to them to have some minor spot work and some dings taken out of the bed of my truck and ended up getting the entire bed repainted becasue it was apparently less expensive that way (paid almost $1K). The first time I went to pick up my truck the paint was not even close to ma... view moretching. It had a dull and hazy appearence as well as &quot;fisheyes&quot; and swirl marks from where they did the body work covering the entire surface. There was also obvious amounts of dirt in the paint from not painting in a sterile environment. I also noticed the vehicle was dirty, inside and out, and that a pair of sunglasses had been taken from my center console. Additionally, my stereo had obviously been tampered with. It was my fault for even leaving those items in there, but one should be able to place a certain amount of trust in a credible business, which this particular Maaco obviously is not. At any rate, the reason I was given for the poor quality of work was that the technician probably over-baked it, and I was told another technician would correct it. The second time I went to pick up my truck there were still obvious imperfections in the paint...there was still dirt in it, the &quot;fisheyes&quot; were completely obvious and swirl marks were noticeable throughout the surface. After discussing with the manger he told me he considered it a good paint job and he was not going to paint it again. I contacted Maaco headquarters and sent them pictures to relay my dissatisfaction with no avail. Fortunately, I was able to get my money back through other means. I also had two experienced and credible sources inspect the work and they were apalled at the quality of work for the price I paid. This particular business does shoddy work at best with incompetent technicians, inferior quality paint and in a far from sterile environment.

jschaad50 / 12/12/2009