Smith Auto Service inc / Studley, Virginia

Rating: ☆

Auto Repair & Service, Auto Oil & Lube, Truck Service & Repair

Address: 8056 Elm Dr, Studley

Postal code: 23111

Phone: (804) 559-3700

Quality Automotive Parts, Service and Repairs.

We are an Independent Automotive Service Center featuring quality ACDelco Parts. We offer vehicle maintenance, service & repair. Feel free to call or come by our location anytime.

Categories:

Auto Repair & Service, Auto Oil & Lube, Truck Service & Repair, Brake Repair, Automotive Tune Up Service

Services/Product offered:

Auto Repair, Auto Parts, Car Parts, Car Repair, Truck Parts, Truck Repair, Auto Oil Change, Auto Inspection

Open hours:

Mon - Fri 8:00 am - 5:30 pmSat - Sun Closed

Brands:

ACDelco

Reviews:

Honesty, Integrity, Courteous Service

As a newcomer to Richmond in the mid 80s a friend recommended Smith Auto Service as one of the best auto mechanic shops in the area. My friend sold used autos for a franchised auto dealer and frequently, before buying a car, his clients would insist that the vehicle be checked out by Smith Auto. This happened so frequently that he eventually became one of Smith

JimLong / 7/13/2011

DON`T CARE ATTITUDE - TOO MANY CUSTOMERS

This place makes you feel like they are doing you a favor and because of the economy (people are keeping cars longer) they have build their clientel and don`t treat customers with the level of respect that they deserve when it comes to spending their money for a service at this place. A staff member was having a bad day and because I simply asked what time did she think my car would be ready (a normal question) sh... view moree got very smart with me and told me about how many other customers` vehicles they have and she couldn`t give me no glue of time. I said no problem was just asking and before I could go and get my personal belongings out of my car she had went and got the owner Mr. Smith himself. He was even more rude than the staff member and told me that he didn`t need my business and if have to pester his staff about what time my car would be ready I can take my business else where. Very, very rude! I even tried to explain to him that I was only inquiring so that I could line up a ride but none of what I said matter. this man made me feel like two cents and that I should be happy to have them service my car. No one should be treated this way. Please don`t waste your time with such rude people. His assistant totally lied on me to him and he was oblivious and did not care what I said, but totally embarrassed me and told me to basically disappear. This has got to be the worst customer service I have ever experienced in my life. I didn`t deserve it and no one does simply because they are too busy to keep up with the demands of their business.

PColeman / 4/17/2009