Mercedes-Benz of Fredericksburg / Snell, Virginia

Rating: ★★★★★

New Car Dealers, Used Car Dealers

Address: 3400 Fall Hill Ave, Snell

Postal code: 22401

Phone: (855) 265-5067

Quality Service At Affordable Prices!

GUARANTEED AUTO SERVICE INC PROVIDES SPEEDOMETER CALIBRATION, COMPLETE AUTO REPAIR SINCE 1981. FOREIGN & DOMESTIC. CERTIFIED A.S.E. MASTER TECHNICIANS. STATE INSPECTION. TOWING SERVICE. Peoples Choice Award Winner 2009. Recognized the Only ASE Blue Seal Of Excellence Shopping the City of Newport News Customers Served Residential, Commercial

Reviews:

Horrible customer service

Don`t take your car to rosner and stay away from Steve. Don`t waste your time scheduling appointments. It means nothing. Had car all day no follow up. Customer has to call them. Never again!!!

Momo4242 / 3/10/2013

One time deal for me!

*I wish there was a zero star rating! And for all these 5 star ratings? IMPOSSIBLE!!!!!!! I was sold a used vehicle that was missing a feature used to sell the car. Unfortunately, I didn`t notice it until months later and when I reported it to the sales manager, he refused to reimburse me for the ~1500.00 missing item. Up until this point, I`d been reasonably happy with them though certainly not 5 star happy (Amber... view more was great but she left). I never followed up on this, but when I purchased my new 50K+ Mercedes Benz, I used a Maryland Benz dealer. In the end, their dishonesty cost them a life long customer and the fact that I work with numerous other Benz drivers, means that I`ve been referring them to my Maryland dealer.

DK66 / 1/22/2012

ABSOLUTELY NO THANKS

Money over customers 1st let me say that I don`t read many other reviews as you can see below these are done by staff every couple of days. The fact is they sold us a new car and we had problems almost immediately.. We had an older car and decided to trade in and due to issues starting from the service dept where they informed us of other potential issues to bump up sales in their service dept so we decided to t... view morerade in the old car for a new one. Much to our disappointment we were sold a brand new car with problems. The facts are they didn`t disclose the new car and how they are now made differently from software to engines from other companies.. The fact is they are not made like they used to be and are not safe as they once were as shown in .. Sorry but you have lost me!

SOALGAL / 11/7/2011

Steve in service

I just purchased an SL 500 and when I returned for my ""We owe"" services I had a few questions about my car I wasn`t shown the day I drove off due to it being late. ANY question I asked Steve he answered like the PRO he is and offered to show as well as tell me about all the wonderful features........Thanks Steve!!!!!

DaKiqueeng / 8/24/2011

Excellent

Excellent. The best Mercedes dealership in the area.

trudisantana / 8/10/2011

wonderful to work with

Nothing but compliments, the service department is wonderful to work with. Amber was very pleasant and helpful. Thanks to them all.

halstedhelfer21 / 8/8/2011

great

Nearly all service is done at Rosner. The service rep was great

ldnspellman2755 / 8/5/2011

the best service

Exellent. My service adviasor, Amber, was absolutely great! She listened and paid attention to what I needed. She advised of future service needed withoit trying to rip me off. She was knowledgeable of what MBUSA was offering when others at the shop had no idea of what summer/travel service was. I was impressed. This was the best service I received from you in over 10 years.

striegelvenne29 / 8/4/2011

Teddy was awesome.

Teddy was awesome. So awesome that I felt guilty about delaying my buying decision. When I do decide to buy I will ask for Teddy.

maribeldillehay / 7/32/2011

Courteous and efficient

Courteous and efficient

Marandakampen / 7/26/2011