Merchant`s Tire and Auto Service Center / Midlothian, Virginia
Rating: ★
7 years in Business
Auto Repair & Service, Tire Dealers, Tire Recap, Retread & Repair
Address: 10900 Hull Street Rd, Midlothian
Postal code: 23112
Phone: (804) 276-5684
3 Shops, 1 Stop; Maintenance, Repairs and Tires since 1926.
Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more.
Categories:
Auto Repair & Service, Tire Dealers, Tire Recap, Retread & Repair
Payment:
amex, discover, master card, visa, cash, check, financing available, invoicing available
Open hours:
Mon - Wed 7:30 am - 8:00 pmThu 7:30 am - 5:00 pmFri 7:30 am - 8:00 pmSat 7:30 am - 7:00 pmSun 9:00 am - 7:00 pm
Brands:
Uniroyal
Reviews:
This place is RIDICULOUS!!
Took my car in for an oil change. 6.5 hours later, I assumed that it would have been done when I was told that my car was #2 in line when I brought it in.
Sat there, stranded for another hour when I was told that it would only take 2 hours to get to my car. When I kept asking about my vehicle, they went into the back and then would just come out saying that it`s not done yet. When I kept asking them how much long... view moreer, I got a "dunno" answer.
Customer service is non-existent. They don`t care how long it takes and they don`t care who they inconvenience.
megademo / 7/19/2010
Absolutely HORRIBLE location of Merchants!!
Went in to the store to get a screw taken out of a tire. Was quoted 90 minutes. Store manager was the person who "helped" us. Ended up waiting 3 hours, even though their time estimates are "guaranteed" to be accurate. Store manager was a complete jerk. This experience has soured the entire Merchant`s chain for me. I`ve taken my vehicles a number of times to other Merchants has have never been trea... view moreted so shabbily.
I give this location 1 star, because it won`t let me do zero, but that`s what they deserve.
rynhere / 7/19/2010