Merchant`s Tire and Auto Service Center / Clifton, Virginia

Rating: ★

Auto Repair & Service, Tire Dealers, Tire Recap, Retread & Repair

Address: 4302 Dale Blvd, Clifton

Postal code: 22193

Phone: (703) 670-6123

Waited for 2 hours to get an alignment. When i went to check how much longer, the service desk guy told me "oh it hasnt been taken in yet another car took too long" Seriously...how long were u going to let me wait before u told me that. Why couldnt he have just told me that from jump? So rude. Inconsiderate. And lack of concern.

ds106 / 12/23/2012

THEY ARE SOME MONEY HUNGRY SAVAGES!!! Over the weekend I dropped my car off for an oil change and was told someone would call me when its done! 5 HOURS later I FINALLY got a phone call from a representative updating me about my tires and that I would need an alignment!? Fustrated because my car just had an alignment done, I told them "forget it, i`ll just pick up my car" apparently 5 HOURS wasnt enough time... view more to get an oil change either!!! DONT WASTE YOUR TIME or YOUR MONEY...after I picked up my car the next day my check engine light came on!!!

Ms.Berry / 11/21/2012

This business if you can call it that, does not deserve a star. I have never written a review about a company of this type until this evening. I spent 1300.00 approximately on Michalin tires in Feburary of 2012. To this date, I can not get rid of a vibration on my steering wheel. I am on my third ballance and still no luck. I did not have this problem until my old tires were removed and new ones put on. On June 1st, ... view moreI walk into store after test driving again to have one of the very unprofessional employees laugh in my face at my comments. I talked to my neighbors this evening and they all had the same rebuttle, they would never set foot in this store because of simliar issues and very unprofessional service. Extremely unprofessional staff and would not recommend this store to anyone. Both thumbs down and contacting next level of management in the morning.

VaGuy2012 / 6/2/2012

Bait a switch, watch yourself. Talked to Mike the manager over the phone on set of tires on sale. Said in stock and even asked me if I wanted to put them on reserve. When we got there another guy told me he could not offer the promotional deal on those tires and that Mike was not in. Find a more ethical place to spend your money rather than wasting your time.

billtz / 3/12/2012

god awful. horrible service and customer service. they are so slow and the do not care about your car or you as a customer. it took the mechanics 3 and a half hours to do a normal alignment and didn`t even do it correctly. NEVER GO HERE THEY SUCK!!

briggss / 9/13/2011

DO NOT TAKE YOUR VEHICLE TO THE MERCHANT`S TIRE ON DALE BLVD IN DALE CITY, VA!!! I took my car to the Merchant`s on Dale Blvd in Dale City, VA for an oil change because I had a coupon. The day of the oil change they were very busy and the manager kept trying to get me to bring the car back another day. I explained that I was not on any kind of time restraint and that I could not bring it back another day since I w... view moreas actually getting ready to go on vacation. I had to tell him this several times before he was satisfied that I wasn`t going to come back another day. About 6 weeks later my car started making a very loud knocking noise. When my fiance` tried to figure out what the problem was he discovered that there was no oil at all in the car! I called Merchant`s the next day and was told I could bring it back in and they would look at it. The same manager I had dealt with the day I went in for the oil change called me back less than an hour later. He proceeded to tell me that he knew what the problem was even though I hadn`t even brought my car back in yet. He told me that they had put regular oil in when it should have been synthetic oil because my car has a turbo engine in it. He also told me to bring it back in and they would change the oil and flush the motor. When we took it back in the manager tired to tell us we would have to pay $80 for them to fix it. He finally agreed after a short debate to do it free of charge. We had to leave the car over night. The next morning he called back again and said that the computer actually said that either, regular or synthetic oil, could be used and that he would have to charge me at least $50. I had to tell him that the owner`s manual and the dealership indicated that synthetic oil was the only one that could be used. He got very short and indicated that this was all partially my fault because I came in with a coupon!!!! I did end up getting the work they did to correct the issue for free finally but it was no easy task. If I hadn`t resisted they would have definitely charged me to correct THEIR mistake. Their computer obviously has the incorrect information along with the fact that they don`t know what they`re doing and they have a REALLY bad attitude. If you can`t afford to pay for their mistakes and/or for your car to possibly be permanently damaged-DO NOT GIVE MERCHANT`S TIRE, DALE CITY, VA YOUR BUSINESS!!!!!!!!!!!!!!!!!!!

Shrtyb360 / 7/22/2011

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