Moore`s Auto Body & Paint Shop / Ashland, Virginia

Rating: ★

29 years in Business

Auto Repair & Service, Automobile Body Repairing & Painting

Address: 401 W Broad St, Ashland

Postal code: 23220

Phone: (804) 649-2671

Voted #1 in The Valley by News Virginian Readers!

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Categories:

Automobile Body Repairing & Painting, Auto Repair & Service

Neighborhoods:

Monroe Ward, Downtown

Open hours:

Mon - Fri 9:00 am - 5:00 pmSat - Sun Closed

Reviews:

DO NOT TAKE YOUR CAR HERE! the...

DO NOT TAKE YOUR CAR HERE! they charged me $400 more than the original estimate and went ahead and did those repairs without my consent after i told them not to do anything extra without telling me first. Then, when I got my car back we realized they put a used door on but charged me for a new door(it had a ding it in). Then they didnt even bother to buff the side of the car i had to come back for them to do that.THE... view moreN BEFORE WE LEFT THE LOT WE SAW THAT THEY HAD CRACKED MY WINDSHIELD!! the secretary came out and looked at it and apologized and said they did it and would fix it then when I brought back my car for them to fix the windshield they totally denied doing it even after my appraiser said it did not come from the accident and i have an email from him saying the body shop did it and now i have to pay out of my pocket for their mistake and take them to court to try and get reimbursed. The owner is totally unprofessional(getting smart with me and loud on the phone then when we show up to the shop him and his secretary go hide in the office!) also when i came back the third time it looks as though someone tried to kick their door in and now I see why! SAVE YOUR MONEY AND TIME FOR A REAL BODY SHOP!!!! I have talked to several other people that had problems with them including my neighbor.

therealMrsBrown / 2/20/2012

Mr. Moore and his employees at...

Mr. Moore and his employees at that shop promised me that my car would be finished on a Friday and they did not get it to me until the following Wednesday. When I ask them about it, the employees at the shop said they had no idea my car was supposed to be finished that day and Mr. Moore didn`t communicate that with them as he usually doesn`t. When I picked up my car, it was completely filthy. The repairs were not... view more complete. A part from my vehicle was in the front seat. My tire guard was in the hatch. My GPS unit was stolen and my back windshield wiper had been broken off. I asked Mr. Moore about this and he yelled and cussed at me for wasting his time. I found it ironic how I was was wasting his time, yet he prolonged my car repairs by 5 days after he promised. I should have conducted my own research on this car shop, but despite their outdated stickers, they are not BBB accredited! Stay away!

RichmondNiceGuy / 10/13/2011