Pep Boys Auto Service & Tire / Round Rock, Texas

Rating: ★

Automobile Parts & Supplies, Automobile Inspection Stations & Services, Automobile Accessories

Address: 13729 N Highway 183, Round-Rock

Postal code: 78750

Phone: (512) 250-9293

I don`t know why everyone is complaining about this place, they did a great job on my car and gave me a free oil change, just because they could see I was having a difficult time paying so much. You need to know what your talking about to be able to take your car to get fixed. Don`t be an idiot. :)

Shaunte_glads / 5/3/2012

This is absolutely the most horrid excuse for an auto shop I have ever had the displeasure of visiting. If I could give negative stars for something it would be for this epic failure of a business. I have lived in this neighborhood and had a pep boys credit card for 10 years+. Other than the occasional car wash stuff, I never use my card here. I would seriously pay them not to touch any of my cars. You will never, e... view morever, ever get to just walk in and get an oil change here. Every single time morning, night, weekday, weekend they will tell you you have to leave it with them because it will be 1.5-2 hours minimum. The only people who get their vehicles worked on here are suckers! seriously, you have been warned. if you are thinking about getting work done here you will be sorry.

tboneforyou / 4/22/2012

1. Their salesman talked me into the most expensive wiper blades they had due to a rebate (buy two & receive a full rebate for one of them). Sent in the required forms and received a tiny postcard a month later that I almost overlooked stating that my receipt didn`t show the purchase of any qualifying items. I called the toll free number and was told the date on THEIR receipt was smudged! They could read the mont... view moreh and year (which fell in the required range) but not the day. Ridiculous. The RUDE customer dis-service gal fixed it and now I can expect a prepaid VISA card (which I hope isn`t a pain to use - I have had that experience before!) in 4 - 6 weeks. I will need to call to activate the card and then use it within 90 days for more than the value of the card so I don`t get short changed. The amount of my time it has taken to deal with this is more valuable than the darn rebate! 2. My roommate went there to get her car inspected and was told they needed to do $300 worth of work for it to pass. All she actually needed was a tire and a bulb for her blinker. I WILL NOT USE THEM AGAIN AND DO NOT RECOMMEND THEM AT ALL!

atxreviewer / 2/8/2012

i origionally went to get the ac done, i was the first one there and the last one seen! within 24 hours i was experiancing major issues, i was smelling coolant coming out of my air vents, a horride smell! my car started to over heat within second engine lights was coming on and things were going down hill! pep boys was supposibly looking for leaks to assure the ac would work properly.
when i was stranded... view more out for 6hrs i was calling the company to get assistance for the work they did! when the toll truck arrived we were taken to the origional location and was waiting for our questions to be answered properly. i was given information i already knew! when asking to be compensated or for a managers info,excuses was given as to why not!
Pep boys mechanics made a absolute fail, because of there careless work(a quick overpass to get me out the door) they caused $ 600.00 in damages in a radiator, tubes,&heater cord! not including the charges they origionally charged! SAD%(

absolutly not / 6/20/2011

I needed to get my car inspected and my oil changed. When I went in to this place, the guy at the front told me it would be 45 minutes to maybe an hour... Long story short, I waited for over 2.5 hours and eventually left because they said that I may have to wait for a couple more. The people at this place are ridiculously incompetent with vehicles as well as quality business practice and couldn`t communicate any wors... view moree than if they were a sack of (lying) bricks. Don`t waste your time with this miserable establishment and the failures who operate it.

gotmark911 / 12/5/2010

My car (`99 Dodge Durango) was stalling every so often, about once a month. I dropped my car off on a Tuesday morning and was told later that day that it was the idle air control motor. I waited around until Thursday with no word back from them before I called back. My car had been ready since Tuesday afternoon; no one had bothered to call me though. When I tried to drive my car again (Sunday), I couldn`t eve... view moren get it out of the parking spot. It was doing the SAME thing only much much worse. I called them back (Monday) and explained what the problem was. I was told that they would tow me and it would cost me if the problem wasn`t their fault and it would be free if it was related to the work that they did. I didn`t want to chance it so I called AAA. I was told that there was a wire running from the computer of my car to the idle air control motor that was ""chewed up"" and luckily it was covered in the warranty so I didn`t have to pay for this. They kept the car for two days and couldn`t figure out what was wrong with it so they suggested that I take it into the Dodge dealership (about a mile away). They said the computer in the car needed to be reflashed or replaced. They offered to refund the money I spent on the idle air control motor there ($220.29 total, received $135.50 back), but they never offered a tow. So I spent 30 minutes driving my constantly-stalling car to the dealership! The dealership called me and informed me that the idle air control motor was BROKEN. The one they put in didn`t even work. The computer in the car was also broken and needed to be replaced. The price of these two things together is over $1500. My car went from rarely stalling (which I will assume means no computer problems) to hardly moving (with a broken computer). I can only assume that the people at Pep Boys (Who don`t call to let you know car is ready, use broken parts, and don`t offer a tow for a car they jacked up) caused a short in the computer. Do not go to this place. I would trust a block of cheese to do better work on my car than the tools at this Pep Boys. I haven`t yet gotten my car (and paperwork) from the Dodge dealership, so I don`t know whether or not I will get the rest of my money back.

seahorse777 / 6/11/2009

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