Nissan Motor Acceptance Corp / Roanoke, Texas

Rating: ★

New Car Dealers, Loans

Address: 8900 Freeport Pkwy, Roanoke

Postal code: 75063

Phone: (972) 929-7214

Absolutely the worst service I have ever dealt with. I have an issue that began in August 2011 and it is now Feb. 2013. This issue I have attempted to relieve by calling NMAC. Every time they tell me it will be fixed and my credit will be readjusted within 15 days. After a couple of weeks I call back to see if all is well and it never as been resolved. I don`t know why they keep telling me it will, when it never ... view moredoes. I have finally spoken to a supervisor over a year later and nothing has changed. I have asked for NMAC to call me back once resolved and not ONCE have I received a phone call. This issue is still not resolved and is impacting my credit. I will honestly never be the same due to my time with NMAC, and I planned to buy a home in Sept 2013...thanks NMAC. My girlfriend deals with Hyundai and has had good experiences. I really enjoy my Xterra, but not with all the baggage it brings with it, I will most likely be looking to another manufacturer.

ajhodge / 2/13/2013

ajhodge / 2/12/2013

I will never do business with NIssan Motor Acceptance again....they are totally unprofessional....their customer service totally sucks...either you can`t understand the person speaking to you or the are unwilling to help you....they spout the crap they are told to.....again...IF you are smart ....get your financing elsewhere....

keith.pahel / 10/31/2012

The term "customer service" has come to mean rude, surly, uncooperative, unprofessional and sometimes, behavior bordering on the unethical. Unfortunately, it is not limited to NMAC, but applies to many businesses that have lost sight of the concept that the customer is the lifeblood of their ongoing existence. Many customer service representatives are so limited in their intelligence and perceptive abilitie... view mores that they see absolutely no connection between the existence of their employers` customers and the fact that they have a job, or expressed mathematically no customers = no job for moi.

rdgloverinc / 9/18/2012

Absolutely the WORST customer service I have ever received! I have been working with them on an issue with my title for a vehicle I purchased over 2 years ago. I have been told that they never received the info from the dealer to clear my title issue but the dealer says they have faxed the required info on three different occasions to Nissan Motor Acceptance. Today, one of their customer service reps tells me that... view more there is no way for them to know the status because the group that handles that is different and that they don`t have phone access. I questioned how a critical group that deals with titles doesn`t have phone access and the rep rudely stated ""there is nothing we can do - you will have to call back and check tomorrow or next week"". I called back and got their supervisor`s name - an Irma Casada at 214-596-4953 and left her a message. I hope the supervisor understands the purpose of their roles - to serve customers! Unreal! I will do everything I can to NEVER buy from Nissan ever again.

sr67 / 6/7/2012

Agreed ,what more you will expect from a bunch of just high school pass kids trying to earn some financial freedom in developing country like India.the company pays them like 200 -250 USD per month, still those guys are delivering much more than one can expect.

theOutsourcer / 5/18/2012

I called customer service today because I have lost the title to my nissan. This would normally be easy to fix because I can just request a dupicate title from my state. BUT, when I tried to do this, I was told I couldn`t because NISSAN had never provided a lien release. I paid my car off in 2007!! First off, I was on hold for almost 12 minutes. Then I get the grouchiest and rudest lady ever. I explain to her m... view morey situation. I actually didn`t lose my title, It got mixed into my husbands stuff as he was moving out and he now says he doesn`t have it. Anyway, She takes my information, puts me on hold, comes back on to tell me ""I can`t help you, you need to do this yourself on line."" When I explain to her again, that I do not have account information because I tossed it all a few years ago. She replies..."" It`s not our fault you couldn`t keep up with your title."" This is your problem, not ours"" WHAT? This is customer service??? I told her that I wouldn`t even NEED to be calling her if her company had done their job and released the lien! There are thousands of unemployed people out there...maybe Nissan needs to hire someone who is greatful to have a job and can treat people with respect. I am seriously having second thoughts about buying the car I was trying to get. I don`t think I want to deal with NISSAN. I can take my money to a company who has their business act together. UGH!!! (Now that I tried to release my lien on line...I see I have to pay $19.00 to do it. So now I am paying for their mistake.) GREAT!

teresajordan / 5/14/2012

I work for a dealership. I sent in the proper paperwork with the payoff but when I called twice for a lien release and disagree on who paid the loan off I am hung up on. Come on Nissan! It would be nice to work with a team of professionals. How hard would it be to take a moment and look it up on the computer? I have never had this happen with any other company. I find it very unprofessional and rude. This is my opini... view moreon and does not reflect the views or opinions of the wonderful company I work for.

TitleClerk / 4/27/2012

Let me start by saying that I like my Nissan Sentra. I have leased it for 3 years and never missed a payment. However, yesterday I received a call saying that my lease was up. No problem. I didn`t realize that and had already sent another payment. I asked to re-lease the car, but was rudely told that they demanded that I return the car and is not in the practice of re-leasing. Instead, I would have to come up w... view moreith almost $10,000 to buy it. What kind of business practice is this? I am happy with the car and want to continue paying on it, but they would rather send a repo man out to get the car. THIS ORGANIZATION IS MESSED UP.

PGERMANI / 3/7/2012

I have been a loyal customer with Nissan for the past 5 years. I have purchased 2 cars with them. It is custom to report to the credit agencies if your payment is recieved 30 days past due. I posted an online payment on 10/29/2011 (which was a saturday). I did not know nor did the website state it would not be credited to my account until the 10/31/2011 (Which was one day past the due date!) Nissan sent a 30 day la... view morete flag on my credit report, which cost us to loose our mortgage financing on 12.10.2011 . I have had a A+ credit rating for the last 7 years with no flags or negative information until now. I would of had my payment deferred if I had no intentions of paying my account before the 30 day mark. I find the company uncompassionate and down right cruel when I called the reps. I have purchased a maxima, and an Armada through this company. I would not purchase another Nissan if you paid me to do so. They have just lost another customer! I would not recommend this company to no one.

tammaj / 12/12/2011

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