Mac Churchill Acura / Roanoke, Texas

Rating: ★★★

New Car Dealers, Used Car Dealers

Address: 3125 NE Loop 820, Roanoke

Postal code: 76137

Phone: (817) 232-2872

E-mail: rayevans@macchurchill.com

Manager Mike West wasted my time for over 2 hours and when I finally got up to leave the store he said he would look into my offer. Mike tried to sell me a car by trashing the competition instead of promoting his product, which I found to be very childish and immature. 2 minutes after leaving the store he called me and said he accepted my offer. At that moment he took my credit card number over the phone to place a $... view more500 hold to secure the offer. I drove by a different dealership in Arlington and was offered a better deal and Mike West wanted proof of the offer before he would consider beating Vandergriff`s deal. I am not in high school and I don`t feel like I need to go through this hassle or drama to purchase a $40,000 vehicle. Mike said he could not beat the deal and refused to issue a refund to my credit card (which is illegal in the state of Texas) and will only do it if I come back to his store with my credit card (even though the number was given over the phone). Save yourself frustration and money and shop elsewhere. Car buying should be fun and unfortunately this manager made this the worst experience I`ve ever had. The 2 sales guys who helped me were great but this manager should find a job doing something else.

NoDieUSA / 8/8/2013

the associates, which in my case Tony Strayer helped me, were really helpful at helping me with the paper work for my new car, great service, fast, and got me the car i wanted for the price that fitted me.

jrodriguez4 / 6/15/2013

I was very pleased with MacChurchill & the staff here. I read some of the reviews after buying a certified pre-owned Acura TL and having a "no-nonsense experience" there! I found a competitive interest rate there beating my credit union and working with my budget being a single mom. People usually write reviews from the bad not the good but I had an excellent experience & like to share good situatio... view morens with friends & family. I even had a manager call me this morning to see how I was treated. Thank you JJ and Mr Nguyen! Couldn`t be happier

RN-ft-worth-tx-girl / 6/12/2013

Be careful when getting your car serviced here. I bought my 2013 Acura ILX at Mac Churchill and everything was fine. However, I have had it in for service several times and have had the following issues: 1) When they fixed the door recall, someone forgot to plug the passenger power lock harness back in, so my door wasnt locking for a week until I noticed it. Had to take it back again to get that fixed, which i... view mores always a pain. Also, the car was practically brand new it and there was a chip on the front bumper from either them installing the license plates or the car wash (I told them not to run it through the car wash). They gave me some free touch up paint and touched it up for me, but still it`s annoying on a new car. 2) I just took it in for an oil change today and when I got home I noticed the rear bumper had damage. It appears to have been from another car`s license plate holder bumping it. The damage was more substantial than what I saw on the front bumper before. My car has under 10000 miles on it, but has several cosmetic damages now - all of which came from me taking my car in for SERVICE. Ridiculous. If you take your car here, make sure you do a walk around before and after with them ... which they may scoff at or is sometimes difficult when they are busy. Very frustrating for a new car owner. I wouldn`t care if it was an older car, but this is under a year old and I take great care of it.

Ryan__ / 2/24/2013

The purchase process at Mac Churchill Acura was almost unbearable. I felt like I was being held hostage by the finance guy until I agreed to purchase one of their additional service packages. He would not take no for an answer after I repeated ly told him I wanted none of them. I absolutely do not enjoy the car for that very reason. I also took it in for a knocking sound and was told that Acura was in the process of... view more trying to figure out the problem but hadnt yet. Just took it back in for an oil change and also because the clear coat on the bumper was degrading (its a 2011) and they said I must have wrecked it and had it repaired. I did not. They said they have "no record" of either a repair or the fact that I took it in for the knocking sound. Who knew that buyng a car woulg be such a horrible experience.

krwill / 12/28/2012

Worst Customer Service I have EVER Received! CLOWNS! Bought a brand new Acura TSX for my college age daughter, paid cash! The saleman was nice, but the purchase process was long and painful....that was only the beginning! After owning the vehicle about 6 weeks, we noticed a pop when pressing the brake. The service rep said that they could not fix it, because Acura corporate was "researching" the problem.... view more He suggested that we call corporate to complain. WELL IT WOULD HAVE BEEN NICE TO TELL US THAT BEFORE WE PURCHASED THIS CAR FOR OUR DAUGHTER!!! We have gotten the run around for months and it goes from bad to worse. The car has not been repaired. They say "it is not a safety hazard" REALLY, THE BRAKES! THIS IS MY CHILD!! Seriously, I don`t think the staff has had any training on the Acura product or any basic Customer Service skills. It is REALLY terrible. The Service Manager is a guy nammed Kimmy, he is the worst of all!! I have called so many times and gotten so many different riduculous stories! I`ve given up, will take it to another dealership and try to get it repaired. DON`T BUY FROM MAC CHURCHILL!!

Dontmesswithmama / 10/10/2012

THESE PEOPLE ARE DISGUSTING! DO NOT purchase a vehicle from Mac Churchill Acura in Fort Worth! My 83 year old father and recent stroke victim dropped by Mac Churchill Accra to see what a coupon he received in the mail was worth. Despite his obvious health issues he ran into "a very good salesman" (his words), who sold him a 2009 used Acura MDX for $55,439.42 (actual cost, not including fi... view morenancing). Comparable MDX`s sell for around $30K (even on the Churchill website); new 2012s for around $43K. It?ˆ™s interesting how the salesman?ˆ™s name is missing from all of my Dad?ˆ™s dealership paperwork, and when we called the dealership to ask they couldn?ˆ™t find his name either. My sister met with Mr. Churchill to ask him to take the car back, and he refused because he "had a signed contract" (not to mention $25K over market profit). We checked with an attorney who said that dealerships have large legal "banks" that will drag cases out until customers pay more in legal fees than their cases are worth. We are returning the car to the finance company. Mac Churchill is getting away with scamming $25,000+ out of an 83 year old stroke victim. My Dad also loses his $8,000 down payment, plus takes a hit in his credit rating. I?ˆ™ve been a high school teacher for years so I?ˆ™m making sure all my current and former students, parents, co-worker?ˆ™s, and Facebook friends know what I think of Mac Churchill Acura and their repulsive, sickening business practices. STAY AWAY from Mac Churchill Acura!!!!!

jonesr2 / 5/16/2012

THESE PEOPLE ARE DISGUSTING! DO NOT purchase a vehicle from Mac Churchill Acura in Fort Worth! My 83 year old father and recent stroke victim dropped by Mac Churchill Accra to see what a coupon he received in the mail was worth. Despite his obvious health issues he ran into ""a very good salesman"" (his words), who sold him a 2009 used Acura MDX for $55,439.42 (actual cost, not including financing). Compa... view morerable MDX`s sell for around $30K (even on the Churchill website); new 2012s for around $43K. It?ˆ™s interesting how the salesman?ˆ™s name is missing from all of my Dad?ˆ™s dealership paperwork, and when we called the dealership to ask they couldn?ˆ™t find his name either. My sister met with Mr. Churchill to ask him to take the car back, and he refused because he ""had a signed contract"" (not to mention $25K over market profit). We checked with an attorney who said that dealerships have large legal ""banks"" that will drag cases out until customers pay more in legal fees than their cases are worth. We are returning the car to the finance company. Mac Churchill is getting away with scamming $25,000+ out of an 83 year old stroke victim. My Dad also loses his $8,000 down payment, plus takes a hit in his credit rating. I?ˆ™ve been a high school teacher for years so I?ˆ™m making sure all my current and former students, parents, co-worker?ˆ™s, and Facebook friends know what I think of Mac Churchill Acura and their repulsive, sickening business practices. STAY AWAY from Mac Churchill Acura!!!!!

jonesr / 5/15/2012

I have been using Mac Churchill for all of my service since I have moved to Texas and I can tell you that I wish they were this friendly in all dealerships. My wife does not own an Acura and we have to take her vehicle to their dealership for service. When she took my TL in for a service she couldn`t stop raving about how friendly everyone at the dealership was. Moses was especially helpful.

Thank you for... view more always taking care of us!!!

mjm65cu / 4/24/2012

I own two Acuras, and would never consider taking them for service anyplace else but Mac Churchill Acura. Their dedication to customer service is evident in everything they do, and I know I can count on a positive experience every time. Most times I`m there, I see Mr. Churchill himself visiting every area of his dealership, making sure things are being taken care of the right way. I endorse them wholeheartedly.

SaltyTex / 4/13/2012

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