Westway Ford / Richland Hills, Texas

Rating: ★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 801 W Airport Fwy, Richland-Hills

Postal code: 75062

Phone: (866) 595-6470

Whatever you do, do not go to this dealership. I recently bought two cars from them. The first car they would not give me my paper work after signing told me they would mail it to me. Then they asked me to resign it because they had a date wrong. They changed the amount on the car and charged me another 3000$ The second car they added 3 months on to the loan time to hide the extra 3000$ they charged me. There financi... view moreng dept is excellent at manipulating the numbers and paper work to fool you. Now i cant get them to honer or cancel the warranty they charge us an extra 5000$ for. The cars are already falling apart, and the nothing electrical works properly. I cant even use the voice controls and the GPS sends me to dead ends and sometimes no where. This is the worst vehicle i have owned. I will never buy from any ford again!!

Joiesmom / 6/22/2013

Received a good deal from Mr little but was taken to closing with sales manager Calvin where I waited for over an hour. Ended up leaving with pre-approved check in hand and started to receive calls from Calvin asking where I am. Explained that I would come back following day when they were properly staffed and to have sales person jeff Little call me. Called following day but was told they sold the car that I had ... view morea deposit on. NO ONE including salesman Jeff Little called me to they sold the car and was a HUGE waste of time. Brought the same offer to Sam Pack Ford and deal was done very quickly and all were very professional. RUN FROM WESTWAY FORD

focusbuyer / 3/26/2011

My car was wreck due to a drunk driver. I needed a car, but I knew my credit was very, very, very bad. I was broke and I could only put down $500.00 I was in the market for a used vehicle. I needed a truck. I went to Westway Ford not really expecting that they could help me. I explained my situation to Spencer Sales Manager and he asked that I fill out a credit application, so I did. He told me that he could g... view moreet me into a new truck. I didn`t understand how he could do that with my credit and all. So, I schedule a time to visit him on a Saturday morning. When I first arrived Spencer shuttle me over to another Salesman name Chris Pruneda. A very nice guy. I also explained to him about my credit and me being divorced. I mean my credit score came back at 438. Even when we ran the numbers Chris said that my previous car came back as a repo, which was wrong because the insurance had told me that they had paid it off. Chris explained to me that the communication between the insurance company and the lien holder on my car was probably not communicating. Anyway, Chris still ran the numbers and said that he could get me into a new truck. I told him that I didn`t know if I could afford a new truck. He told me that he would have a better chance of getting me into a new car than a used car, so I said okay what can you do for me. The offer that we agreed upon was the Ford F150 Extended cab truck for $23,000.00 with a 12.99 APR (when we first started they wanted me at 19.99 APR) $500 down and $538 a month. I agreed on that and we then went to financing. The gentleman that work with me was kind of condescending. I can not remember his name but he tried to sell me gap insurance for an additional $169 per month. I told him no. Somehow he got it in his head that I had a cosigner, but when I told him no, I was either going to get this truck on my own or I was not going to get it. He said, No, problem, We`ll get you approved"". We`ll a few moments later I signed the papers and I drove away in a new truck. I was very ecstatic and thought my Salesman worked a miracle. This all took place on January 15, 2011. Well, 2 days ago, I received a text message (NOT A PHONE CALL) that my funding for my new truck feel through. I thought, what? I have gad my new truck driving a new truck and put 1100 miles on it and they are telling me that it is now going to have to be returned if I can not get a cosigner. Well, I asked a few people if they could cosign for me and one said yes, but even with this cosigner I could not get financed. Today, Spencer called me and told me that He needed me to return the truck today, and I told him that I could bring it in tomorrow since the roads were all iced over. He said okay, but then he got snotty with me and said that to make sure that I bring it back tomorrow. I am not mad that I could not get financing, the result of my bad credit is my doing not Westway Ford. What I am mad about is that they wasted my time leading me to believe that I was all set to start a new life in my new truck., but now it is gone. I would have been okay with them telling at the onset that they could not get me into that truck than to have my hopes get shattered 1 month later. I looked it up on the internet to see if they can do this, and as I thought they can. The reason they gave me the truck without first securing the loan was so that I wouldn`t back out before the financing took place. They took a risk on me. To me this speaks volumes about Westway Ford`s character, It tells me that they are more interested in a person`s money than the person. Shame on you Westway. I will be seeing you tomorrow to drop off the truck, You wasted a month of my time, so I will do all in my power to spread the word about your character. Sincerely, Fred Hall

fredhall72 / 2/9/2011

This is my second Ford vehicle and third purchase from WestWay. I have and will continue to recommend my salesman and Ford vehicles to everyone I know. My purchase of a 2010 Escape replaced a 2000 Ford Explorer. I bought 1 set of new tires (1 set were free Firestone replacements) and $800 in minor repairs in 10 years! What a great truck!!! i hope this one does so well. P.S. recommended the Escape, WestWay and m... view morey salesman to my sister-in-law and she bought a new Escape the week I did.

GoogleUser / 4/23/2010

We were only looking to buy in the future.. but our salesman, really helped us, no pressure. We test drove the Fusion, but we settled for the Edge. They explained everything we needed to know, and more. Justin in Finance Dept. was very nice and made our transaction go very smooth. We`ll definitely be back.

a / 4/22/2010

just avoid if you can the poeple were rude the service was unbeleiveably poor , they left my dipstick to my transmission sticking out charged me way over what should have been charged for them replaceing spark plugs and wiring . I have always gone to a ford mechanic for my car`s but i will never go back there i still get upset when thinking on how we were treated there .

ajw1979 / 4/29/2008

We just bought a truck at Westway ford. The sales process was pretty good thanks to our salesman, Paris. We felt a lot of pressure during the financing process, but overall a good experience.

slb1225 / 11/7/2006

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