Kenneth`s Complete Car Care Center / Patton, Texas

Rating: ★★★★

Auto Repair & Service, Automobile Body Repairing & Painting, Used Car Dealers

Address: 1900 Northpark Dr, Patton

Postal code: 77339

Phone: (281) 973-7550

Recently had an alignment and inspection done. Top notch shop. Prior bodyshop experience was excellent as well. Highly recommended.

erik.underwood.50 / 7/27/2013

I`m not writing to impune or demean the integrity of this company, but just the facts of my experience. I brought my 86 chevy motorhome in twice this year and, the most recent dropoff to have the following repaired,replaced and troubleshooted or tested: 1.Carb adjustment 2.Timing adjustment 3.Vacuum lines 4.Horn 5.Exhaust manifold welded/repaired 6.Governor plate gasket leak on transmission Well, when I brou... view moreght it in I relayed to Kevin at the front desk the following things I needed fixed. When I picked up I didn`t see any of those things listed on the invoice for except the carb adjustment, timing, and the exhaust manifold. So, I asked Kevin to explain what they did and he was reading off some other notes and told me that they specifically had replaced the gasket for the governor plate and sealed the leak. Finally, the bill totaled $570.00 basically to weld the emission holes on the exhaust because, I paid for them to do the timing,carb adjustment, and vacuum repair/re-routing on the first invoice from my previous visit. When I talked to Mike he told me that they didn`t do the repair and that it was a misunderstanding. It wasn`t my misunderstanding, I told him because, Kevin told me the work they had performed. Also, the Check Engine light stays on and it wasn`t before. He said I would have to bring it in to replace the gasket on the governor plate and, it would probably cost me about a hundred bucks maybe less. I told them that if they was going to patch it I could do it myself. And I might add that we discussed the cost of replacing the exhaust manifolds verses repairing them and I could of bought new exhaust manifolds for about $250. for the pair but, I had trouble locating the exact fit for sure. My main concern is not the price necessarily, but the principle that I was told it was fixed, and now I have to pay additional cost and bring it back again to have them fix the engine light which, I will have to pay for that was previously turning off. They were supposed to tie off the old emission wiring to keep the engine light from making a contact and showing an error. So, they didn`t complete the job. The engine seems to be running properly but, there does seem to be a minor exhaust leak persisting but not real noticable till you accelerate. The Mechanics do seem to be knowledgable and know how to fabricate and repair. I wish they would of stood behind their own words and finished the job as I was told!

MarkJA / 4/31/2013

We have used Kenneth`s for over 20 years for our mechanical and body shop work. Many, many of our friends do also. Consistently they have done excellent work at the price they quote. I f they miss something (they are only human) they always make it right.

I have seen that some people have had not so positive experiences; but they have to be the exception. I don`t understand how that could have happended ... view morein that Kenneth`s really goes the extra mile to assure that everything is great.

I have no hesitation in recommending them. Even my adult kids from Pearland bring their cars here for service.

jimpenola / 1/27/2011

I have used Kenneth`s since 1993 and highly recommend Kenneth`s to all my family and friends for both mechanical and body work. They have earned our repeat business. I have found them to be very reliable, expert and practical in their service and advise/recommendations. Please note I have no personal, professional or economic ties to Kenneth`s. I recommend them because I believe they have proven they are trustwor... view morethy and the Kingwood community needs to know who they can trust their car to.

livefreeordie56 / 4/4/2010

Had my car in their shop for a few days. They kept me up to date, and didn`t go over the estimate. I like the touch-up bottle of paint they include. Overall, they`re very polite and did a great job. They seem to really care about their business and it shows.

Rent / 9/3/2009

We moved to Kingwood from 1960 and Keith Harrow a brief time ago. We had a regular shop we liked while living there, but when we got to our new place, the franchise wasn`t as nice on this side of town, so we tried Kenneth`s.

They gave us an estimate on several different things we needed done. They picked us up and dropped us off to help us get around for work and home. There were a couple of things they found... view more later that they went ahead and fixed and did not charge me for as they stuck to their estimate. This was great, because that was exactly how much we had budgeted to spend. They also stuck to the time they said it would be ready and that helped our schedule out greatly. We are very busy with our own lives and our children`s activities!

They did such a great job that I am returning to their shop today with an alternator problem. I came here trying to look up their phone number and saw the review below. I had to write to let you know that my experience with them was great. It is evident in that I am returning to them again.

JeremyLang / 11/10/2008

Recently decided to take my Windstar mini-van to Kenneth`s on the recommendation of a neighbor. The back-up sensors have not worked in quite some time despite several Kingwood area shops charging for repairs that either didn`t work or didn`t last along with calling me mid-repair to tell me I needed a tune-up!!!!!!! "A tune-up? what? I thought I wanted my back-up sensors fixed!". I called Mike at Kenneth`s a... view morend was told I could bring my van in the following day. I went in the next morning, checked in the van and decided to try and wait on the repair. After sitting there awhile one thing I noticed was the lack of the typical cheesy "marketing" attitudes most repair shops tend to have, fake smiles and catch words like "free" or "lifetime warranty". Mike seemed to be very straightforward, professional and honest with the customers and I never heard him try to "sell" anything while I sat there silently observing, I thought to myself, "how weird is this? you mean to tell me they actually fix what needs fixed, charge for it and stand behind the repair?" Anyway, an hour went by and I was informed that there was a loose connection at one of the sensors, they renewed the connection and the system was functioning. The repair only cost me about $100 and it`s been working great for several weeks now. If you need your car repaired and expect to pay a reasonable price then go to Kenneth`s, you will only get what you (your car) needs.

anniei2552 / 4/17/2008

I emailed ""choptsui"" regarding the poor rating she gave us, she was kind enough to return my email and explain her comments. Turns out she had a bad experience with Kenneth`s two years ago. First of all, we didn`t ""break"" anything; the power steering pump was failing when the vehicle was brought in so we replaced it. Unfortunately the replacement, and at least one subsequent replacement pump was faulty. The deale... view morership was NEVER called in on this repair; our technicians are the best of the best so there would be no point in that. We did, however call in a representative from the power steering pump supplier in an effort to remedy the problem. While this situation with ""choptsui`s"" repair experience was unfortunate (for both parties involved) it was the exception, not the rule. I felt as though we did all we could to remedy the situation (I recall personally giving her & her mother? a ride home in my personal vehicle after we closed along with our driver taxiing her to the hospital while we had her vehicle). -Mike Shannon, Service Manager.

michaelshannon / 4/15/2008

This was the worst car experience I`ve ever had. I requested to have 3 things done: Take a look at my exhaust (which was just ever so slightly puttering), take a look at the power steering (I thought it might have been sticking slightly) and fix my air condition. They fixed the puttering which was fine. But they didn`t even know how to fix the power steering. They busted 3 brand new ones and charged me for the p... view morearts. I couldn`t fathom why they would charge me for parts that THEY broke. Then I couldn`t even go back to the original power steering which wasn`t even bad because they broke that one too. Finally they had to get a specialist from the dealership to do it. And the air condition was fixed but with conditions. They wired it all wrong so that my heater doesn`t work and there is a 30 sec delay on the A/C before it kicks in. I was so scared to bring it back to get the heater wiring fixed that I just paid someone else to fix it.

choptsui / 10/27/2007

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