Southwest Infiniti / Missouri City, Texas

Rating: ★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 10495 Southwest Fwy, Missouri-City

Postal code: 77074

Phone: (713) 779-2800

O?ˆ™Reilly Auto Parts and CSK Auto - offering the best combination of inventory, availability, quality and service at the most competitive prices. Better Parts?ˆ¦Better Prices, Everyday!

O`Reilly Auto Parts, now combined with CSK Auto, is the third largest auto parts retailer in the US. The combination of O`Reilly`s midwestern and southeastern foothold, along with CSK`s dominance in the western US, has created a stronger,

Reviews:

I took my car in for service at Southwest Infiniti and one of the servicemen stole my 380 pistol. I typically would remove my gun prior to dropping my car off for service, but I inadvertently forgot to do so. Of course everyone is denying seeing my pistol, but whomever took it left my holster in place. I am very disappointed that I can`t trust the people who service and wash my car. I have owned a Mercedes for 12 ye... view morears and taken it to Mercedes for service and never had an issue of anything being taken from my car.

eunice.nealehadley / 4/20/2013

eunice.nealehadley / 4/19/2013

Unbelievable "Bait and Switch"...

Unbelievable "Bait and Switch" sells tactics. I had been working with their internet sales person for several days. I gave him the color and options of a QX that we wanted. He emailed me 3 vehicles that matched my request. I checked their website and I could not find 2 of the 3 vehicles that he told me they had on their website. The vehicle was going to be a Christmas gift for my wife, so on Christmas ... view moreEve (they were open that day), we called the sales guy and told him that I couldn`t find 2 of the 3 vehicles on the website could he please confirm that they still had the vehicles before we drove 2 hours from College Station. He confirmed that he had the vehicles. We show up and the sales guy starts trying to sell me a used version of the vehicle we were looking at. I said we were not interested. I asked if we could look at and test drive one of the 3 vehicles. He says, let`s just take the green one (we were looking at black or silver) because it is raining and the green one is close. We get back and again we ask to see 1 of the 3 vehicles we wanted to look at. Now he can`t find the keys. Finally he calls in the manager who admits that they actually don`t have any of the 3 we drove 2 hours to look at. He blames it on the computer and then offers to sell me a demo or another car that is "almost" like the one we wanted. Classic "bait and swith". All they could say is that they were sorry. SORRY - I waisted Christmas Eve driving 4 hours in the rain for nothing. SORRY - that`s all they had to say. WOW. AVOID AT ALL COST!!

reviewhelp / 12/25/2011

Poor at best

This service at SW Infiniti is poor at best. I have had service on my Infiniti here sporadically for the last two years. I hadn`t taken my car there for awhile because my last experience was poor. I decided to give them another shot today. Big mistake. I set up my appt for service online, it was easy and I was confident everything would be arranged for me. I put a note in my service request asking if I could get ... view morea loaner car for the time mine is in the shop since I didn`t have anyone to pick me up and couldn`t waste time waiting on it. I go to school full time and work full time so free time isn`t a luxury of mine. I never got a personalized response to my email but did get an automated one stating they had my appt ready. I assumed this meant the loaner car would be ready, but of course assumptions are bad to make. When I arrived this morning, there was no loaner car for me. They were happy to try and up sell me a $680 maintenance package yet could not arrange the loaner car that I asked for over 4 days ago when I made my appt. The guy tried to act like I hadn`t asked for a loaner until I showed him the email on my phone from their dealership where I had asked for one. Instead of a loaner car I was told I could wait until the service was completed...I`ve done that before. It took an hour extra than they said it would last time and I am not prepared to be that frustrated today. I told the sales guy that I can take my car elsewhere for half the price and quicker service. He let me go saying ""he understood."". I would like to get dealer maintenance on my car but if this is how SW Infiniti treats their customers, I`d rather pay the Meineke on the corner. The service is pretty comparable and much cheaper there.

Yeehaw / 9/27/2011