Jim Bass Ford / Knickerbocker, Texas

Rating: ★

29 years in Business

New Car Dealers, Used Car Dealers

Address: 4032 W Houston Harte Expy, Knickerbocker

Postal code: 76901

Phone: (325) 949-4621

Categories:

New Car Dealers, Used Car Dealers

Payment:

discover, master card, visa

Open hours:

Mon - Fri 8:00 am - 4:30 pm

Brands:

Ford, Lincoln, Mazda

Reviews:

I purchased a used Dodge Duran...

I purchased a used Dodge Durango from Jim Bass Ford and purchased a warranty. HUGE MISTAKE. I can not say enough about how incredibly nice Jim Bass was to me when I purchased my vehicle. They were wonderful.....until I had a problem. I have had many problems with them since but since I purchased the warranty through them I have had to continue to return to the service department. The latest incident is still goi... view moreng on. I took my vehicle in on March 6, 2012 because the transmission went out. 27 days later (on April 2nd) I got my vehicle back..Yay, right?? WRONG - 2 days later as I was dropping my boys off at school the transmission went out AGAIN!! It is now April 20th and I still don`t have my vehicle, they have no idea what`s wrong with it, they have no idea when I will be getting it back and they go 3 or 4 days without even returning a phone call to us. I do have a rental car now but only after they LIED and said they had no rental cars on the lot (I called the rental car department and they had several choices for me....I of course did not tell them who I was when I called). My husband convinced them to get me a rental car! I am not the only person that has had this much trouble with the Jim Bass Ford. I have multiple friends who have had very big problems with them. My advise to anyone thinking of buying or servicing a vehicle at Jim Bass.....don`t do it.

acowden / 4/21/2012

Go Somewhere else, or get screwed!

I was recently over in San Angelo- 750 miles from home. My vehicle was acting up and it was electrical. I took it to Jim Bass Ford and they told me I needed an alternator, o2 sensor, and fuel pump and it would cost $1500. I told them I just needed to get home, what would get me home? They said an alternator. I told them that Sears checked the alternator and battery and that they were fine. They repeated that was what... view more it needed. So, I told them okay. I paid $480 for the alternator (which is 1/4 of my monthly income). I got 1 hour out of town at 9pm and my van completely shut down. It wouldn`t turn on, the lights wouldn`t work, etc. I ended up calling 911 with 4 kids in the car and sitting there for 3 hours waiting for police, a ride, and a tow truck. I had it towed back to JB and they said it started right up and wouldn`t fail to start once they jumped it, but now it was over heating and the engine was knocking and I needed to trade it in. I told them I couldn`t afford to do that out of state. They refused to give me a refund and said that I had signed for the alternator. They`re lying about what they said to the BBB. And, as of right now, I`m at home from a rent a car which cost almost $300 and my car is in a drive way in San Angelo. I have owned 4 Ford automobiles in my life- I`m only 33. I can tell you that this will be the last one! If you need a car, or have car trouble, save yourself a ton of money and heartache, and go somewhere besides Jim Bass Ford!

J Trosclair / 9/29/2011