Community Kia / Highlands, Texas

Rating: ★★

New Car Dealers

Address: 4221 East Fwy, Highlands

Postal code: 77521

Phone: (281) 421-3737

3 Shops, 1 Stop; Maintenance, Repairs and Tires since 1926.

Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more.

Reviews:

Horrible customer service! We purchases a Kia Optima - fully loaded turbo. We PICKED this car. We could have purchased ANY vehicle but this is the car we wanted. When purchasing a Kia, it does not come with a spare tire. That by its self is a no no. You can not be in a car with your family and NOT have a spare! We were going to take the car back, not spend ANOTHER 275.00... the manger Willy agreed to pay 1/2 the cost... view more of the tire, shook our hand and we walked out happy. Took them 6 months (with us calling once a month) now they don`t want to pay what they said was owed to us. And to top it off we were lied to! my husband is in law enforcement and likes to think there are still good people out there. they lied to our face, now we are getting the run around. i just WOULDN`T EVER do business with Community Kia again.- or any Community dealership because of the managements actions. We love our car, but not the place WE PICKED to do business with.

meadows.stephanie / 2/26/2013

meadows.stephanie / 2/25/2013

Drive on by

I made the trek to Community Kia in Baytown from across town after receiving a good internet sales quote from Shana on a Kia Optima. The test drive went well and my saleperson Traci was very nice to work with. It wasn`t until I started talking numbers when it all went south (doesn`t it always). The Sales Manager started off with a decent quote but he was adamant that the price only was valid for a 3 year lease, lim... view moreited miles, and a balloon payment at the end of the lease. I contradicted that I was not interested in leasing and he rebutted that it was not a lease by throwing out terms like balloon payment, residual value, etc. - A LEASE! The encounter turned around when he offered to let me take the car home for the weekend to test drive and make a decision which I was more than happy to do. Obviously at that point the car had been test driven numerous times or loaned out as it had 675 miles on the odometer. I drove the car for the weekend fully expecting to return to purchase it on Monday as it is a nice vehicle. The price negotiation began again when I returned with a different General Manager, this time straying away from the original price quote because I wanted to finance the car without the lease. All of the sudden the price jumped another $500. To wrap up this review, I thought we had agreed upon a price that was satisfactory to me, the numbers were configured to exceed my price request for a drive out total (drive out = total price of the car inc. all taxes, title, doc. fee, minus rebates; obviously not to this dealership, it means a financed price plus a TTL down payment), and I canceled the deal after going round and round with the General Manager about how I had been mislead. All of the headaches from shopping at Community Kia along with the numerous drives I had to make out made this car buying experience the worst I have EVER had! Good riddance and good luck to the person who buys the car with 900 miles already on it.

txdave / 4/28/2012

Fair Deal

They were fair and honest. That is what I am looking for when buying a new vehicle.

FEspinosa / 7/11/2011

Great buying experience

Our salesman answered all of our questions and didn`t push us at all. He was polite and a very good salesman

dforeman2003 / 6/16/2011