Auto Clinic The / Hermleigh, Texas

Rating: ★★★

2 years in Business

Auto Repair & Service, Automobile Parts & Supplies, Auto Transmission

Address: 1701 25th St, Hermleigh

Postal code: 79549

Phone: (325) 573-0495

3 Shops, 1 Stop; Maintenance, Repairs and Tires since 1926.

Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more.

Categories:

Automobile Air Conditioning Equipment-Service & Repair, Auto Repair & Service, Auto Transmission, Mufflers & Exhaust Systems, Tire Dealers, Automobile Parts & Supplies, Automobile Inspection Stations & Services

Payment:

discover, amex, master card, visa

Services/Product offered:

Oil Changes, Brake Repairs, Tire Sales and Repairs, Wheel Alignments, Heating and AC Systems, Computer Diagnostics

Open hours:

Mon - Fri 7:30 am - 6:00 pmSat - Sun Closed

Reviews:

Great place for Repair

You just can`t pick a better place in the Snyder area to get your car repaired! The person that wrote the last review obviously didn`t relay all the facts about their experience. Yes, I also work here and might be slightly prejudiced but I know first hand that is not the whole story! I know we`re not perfect but we make every effort possible to make your experience the best one ever! Just call or stop by and let... view more us prove it to you!

wdhaney62 / 11/4/2011

TO CORRECT CUSTOMERS REVIEW

I HAVE TO SAY THAT I AM FLABERGASTED TOWARDS A CUSTOMER THAT HAS NO UNDERSTANDING TO WHAT JUST HAPPENED TO HIM AND ALSO THE SHOP THAT TRULY WENT THE EXTRA MILE FOR HIM AND HIS CAR. THIS SITUATION IS A SHOPS NIGHTMARE. THE CUSTOMER DID BRING HIS CAR IN FOR A WATER PUMP. HE SUPPLIED THE PARTS. BUT THIS WAS A TIMING BELT DRIVEN WATER PUMP SO WE SUGGESTED THAT WE REPLACE THE TIMING BELT W/A NEW ONE WHILE WE WERE INVOLVED... view more WITH THE REPAIR. WE INSTALLED A GATES TIMING KIT. WHICH INCLUDES A BELT, TENSIONER, & OTHER PULLIES THAT INVOLVE THE TIMING BELT. WHERE THE PROBLEM COMES IN IS THAT THE NEW TENSIONER CAME W/A NEW BOLT, THAT BOLTED IT TO THE BLOCK. THIS BOLT BROKE WHILE THE CUSTOMER WAS GOING DOWN THE HIGHWAY AT HIGHWAY SPEED. THIS ENG IS A INTERFERANCE ENG, WHICH MEANS THAT THE VALVES WILL MAKE CONTACT W/THE PISTONS IF IT COMES OUT OF TIME. EVERY VALVE IN THE ENG WAS BENT IMMEDIATLY. NOT TO GO INTO A VERY LONG WRENCHING ORDEAL. OUR SHOP,OUT OF ITS OWN POCKET PAID OVER 3000.00$ TO REPAIR THIS CUSTOMERS CAR.THE COME BACKS THAT THE COUSTOMER IS COMPLAINING ABOUT ARE OTHER REPAIRS THE HE WILL NEED TO TAKE CARE OF THAT HAS NO RELATION TO OUR REPAIR. THE LOOSE ITEMS THE CUSTOMER IS TALKING ABOUT IS A MAKE SHIFT COLD AIR INTAKE KIT THAT HE OR SOME OTHER UNCERTIFIED PERSON PUT TOGETHER ON HIS CAR AND WE ASKED HIM FOR REFERENCE ON HOW HE WANTED IT RECONNECTED. THIS WAS THE ONLY QUESTION WE HAD TO HOW HE HAD IT JERRY RIGGED ON HIS CAR. I FEEL FOR THE CUSTOMER THAT THE CAR WAS DOWN FOR RUFFLY 3 WEEKS. THIS TIME WAS DUE TO THE UNAVALABILITY OF HARD ENG PARTS FOR AN AUDI. WE DID CONTACT THE CUSTOMER TO ALLOW HIM TO KNOW WHERE WE WERE IN THE REPAIR BUT NOT ON A DAILY BASES. THE CUSTOMER WAS WORKING OUT OF A SERVICED AREA AND WOULD DROP IN IN THE EVENINGS TO CHECK THE STATUS. SO WHY WOULD I HAVE TO CALL HIM ANY MORE. FOR THIS I FELT WOULD HAVE BEEN A FURTHER BURDEN. THE THING THAT UPSETS ME THE MOST IS THAT A CUSTOMER LIKE THIS SEES NO GRACE. HE IS NOT THE ONLY VICTIM OF THIS SITUATION. NOBODY IS ANY SORRIER THAN THE AUTO CLINIC FOR THIS MISFORTUNATE SITUATION. BUT I CAN HONESTLY SAY TO ANYONE WHO READS THIS REVIEW THAT THE AUTO CLINIC DID EVERYTHING IN ITS POWER TO SERVICE THIS CUSTOMER TO THE BEST OF OUR ABILITY AND RESOURCES. SINCERLY ROBBIE JAMISON OWNER - ROBBIE

AUTO CLINIC / 10/19/2009

Worst Experience

Worst experience I have ever had with a mechanic. I would never take my care there again. I went in for a simple water pump change on my Audi A4. Til this day, I am having trouble with my vehicle. My timing belt came off and left my car in the shop for a month. I was 4 hours away from home when this happened. He failed to give me a yellow warranty card that would have been useful if I had had it @ the time of the bre... view moreakdown. Instead I had to call someone from home to tow my car back . All the mechanic had to say was that he was sorry. Even after I had taken it to the mechanic to get it fixed; I had to return 3 more times with different issues. When I got my car back, I noticed that there were some loose items in the car that were not connected. When I confronted him about this, his response was that he meant to ask me where those were supposed to be connected.The same mechanic blamed the part store for the length of time it took to get my car running. week after week they would promise that my car would be ready. To this day my car still smokes, the coolant still leaks from the reservoir, and a P0411 code comes up in my car. What makes me mad the most is that not once that my car was in the shop did they call to let me know the status of my car or when it was ready. I always had to physically got to the shop if I wanted to find out if it was ready!!! For a month, I was w/out a car. I used to take pride in my car, but not I`m embarrassed to even take it out.Don`t get me wrong. They do a great job with domestic vehicles.But from what I have experienced, I can`t validate their experience on an Audi. Especially with what I had to go through.

Saulpena2000 / 10/11/2009