Bankston Honda / Copper Canyon, Texas

Rating: ★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 601 Waters Ridge Dr, Copper-Canyon

Postal code: 75057

Phone: (972) 221-8611

Reviews:

Bankston Honda service dishone...

Bankston Honda service dishonest and then belligerent about it. The Service Advisor said that a "bump stop" on my strut was damaged causing the noise in the right front. It was not under warranty and was $585. Since it was not under the powertrain warranty, took it to Danny`s Honda in Lewisville, which is wonderful, they said no damage to bump stop, that it was the engine mount, which is covered by power... view more train warranty. Called Bankston, they insisted was bump stop and got angry that I took it somewhere else. After that, To get the warranty work, I went to David McDavid, who said the motor mount is a common problem and fixed it under warranty. I would have spent $585 at Bankston for nothing.

JGG111 / 6/16/2012

Extremely bad customer service...

Extremely bad customer service. I went in to purchase a two vehicles, and was treated poorly. I speak with an accent. They made fun of the way I talk, they treated me as though I was a less of a person because of it. I was very specific on the vehicles I was looking for, black on black. when they brought the car around to show it to me, there was hail damage reapir done to it and a number of panel clips were broken. ... view moreI pointed this out to the salesman and he told me there were not and I would be lucky to get this car. I asked to speak to the sales manager at this point. The salesman told me I was NOT allowed to speak to him. After further insisting that I speak to his manager, I was introduced to his manager. When I asked him for his name he told me his name was Bobby, and if I couldn`t spell it here`s my card, (putting it in my face). I felt the bias in his voice and body language. I tried to talk to him and was told to leave the dealership. I have since then attempted to contact the General Manager and have as of yet to recieve a return call. I believe in the Honda car line, but being treated this way has made me wonder if this way of treating customers comes from the dealership or Honda directly. Until I find out, General Manager Bruce I am still waiting on your call back, I hope you have better manners and customer service policies then your employees.

SimonRam / 5/15/2011

Do not go to this place, wasting time

I went to buy a new car and an associate came to greet me after I enter the building. He asked my budget and model of car I like to purchase. I told him that I would buy if I like and come to the deal. He asked me if I like the price would you buy? I said `yes and that`s why I am here`. I told him my prefer of car. Without looking the car we fixed price. He wants me to purchase even I have not seen the car. He discou... view morented $500 below than the price tag. I asked him for test drive. He wants me to promise to purchase the car if I do not find any thing wrong after test drive. After than he will let me do the drive test. I felt something not right. I express him my prefer also different model of Honda. He told me his time is so precious so that he can not spend his time on lots of thing and ask me to make up my mind. I was so surprise and disrespectful. He was basically saying that if I drive it than I have to purchase it. It does not seems right to me. I went there after my work and spend almost 2 hours just for no thing. I told the associate that good luck to your business and left the building. But, good thing, he offer me to talk to his manager if I dissatisfy with his customer service. I told him, I am sorry I do not want to spend more time talking to your manager. I can see the work place.

Nesh / 11/16/2009

Totally satisfied!!

Could not decide between a Nissan Sentra or a Honda Civic but the salesman Paul convinced me that the Civic was a better buy. He helped me get out of my lease and into a new lease with almost no more money rolled into the new payment. The process was great! I left there happy and am very greatful to the entire staff there for the ease of the transaction. I would absolutely suggest to anyone wanting to buy or lease a ... view morecar that they should try Bankston Honda. Thanks Paul for all your help!

amberg1975 / 9/25/2009

I expected more

When I first purchased my 2008 Civic in May, I was pleased with the sales experience--so much so that I recommeded them to an acquaintance who herself then purchased a car from the same salesperson. We were told we would receive $100 for referring her and never did (we checked on this multiple times and were told that ""the check`s in the mail""). We noticed a slight rattling at low speeds and returned the car after ... view more8 months for repair. They kept the car for 8 hours and could not find the problem. We offered to bring it back for the weekend but they were booked with other appointments. They suggested I rent a car (we had not bought the extended warranty because generally these are useless and after all, it`s Honda--they have a reputation for building quality cars. We never would have expected a problem after just a few months). The problem is not fixed and I`m very unhappy with my experience at Honda.

debramollen / 1/22/2009

Pilot problems

Even though the car was ""certified"" after the sale we found undisclosed hail damagage they refused to fix and it was in the shop within a week because the air conditioner went out. I was very displeased with the overall experience and feel as though they pull one over on us by saying the car had been certified after receiving a 150 point inspection.

Armorboy / 7/32/2008

Terrible Service Department!

I bought a used Nissan from these guys and after driving off the lot realized the tires were not balanced correctly. Although I greatly appreciated the new tires, none of them were balanced throwing my steering off. I took it back the next day and after they `claim` to have fixed it, realized my floor mat was missing!! Who takes one floor mat? After speaking with several people including the manager, the only t... view morehing they would say is, ""We don`t know what happened to it but we don`t see it here."" Needless to say, it was there before they `serviced` it and no it`s not. Not to mention it took 2 hours for them to take care of this problem that they still didn`t fix. Now I have to pay someone to do the job they should have done in the first place. And I`m mysteriously missing one driver`s side floor mat. Who does that and why?

djmisshapp / 2/27/2008