Terry Sayther Automotive / Bee Cave, Texas

Rating: ★★

3 years in Business

Auto Repair & Service, Automobile Parts & Supplies, Tire Dealers

Address: 1606 Fortview Rd, Bee-Cave

Postal code: 78704

Phone: (512) 442-1361

Fast, Friendly, Trusted Service

Transmission Repair, Engine, Air Conditioning, Suspension, Brake System, Tune up, Oil Change, Safty Check, Road Trip Checkup

Categories:

Tire Dealers, Auto Repair & Service, Automobile Parts & Supplies, Brake Repair, Auto Transmission

Neighborhoods:

South Lamar, South Lamar,

Open hours:

Monday - Friday 8:00 AM - 5:30 PM

Extra phones:

(512) 442-7257

Reviews:

Will Lie and Rip you OFF

I bought a used car from Terry that I saw on eBay. It was an old bmw he described as meticulously maintained with a recent paint job. I had bid on the car but lost track of time and missed the auction end and was not the high bidder. Several months had passed and I emailed him telling him I was in the market for the same kind of car. He told me he still had the same car from eBay. I went and looked at it at hi... view mores shop. It had a new paint job and looked pretty good. His description was as follows from eBay. Terry Sayther Automotive is proud to offer this meticulously maintained, beautiful 1974 BMW 2002 for sale. This car was a 2002Tii and still has the Tii short block, etc., though ancillary mechanical injection parts have been removed. This is a NO RUST car originally from the west Texas desert. A reliable daily driver with plenty of pep all the while only sipping fuel. Interior is very clean: car had no sunroof to leak or break. Production date is 06/1974, VIN 2782194, 71937 miles on the clock (actual mileage unknown). The high points: Car has a very cold Clardy AC system, Bilstein Heavy Duty Shocks and Struts, 5 speed manual transmission, no rust, tii heritage, many new parts, recent tuning, long history at Terry Sayther Automotive, recent turkis/turquoise paint, Nardi wood steering wheel, 13"" Alpina alloy wheels with recent tires, functioning tii dash mounted clock, sheepskin covers. The lows: A crack in the dash and a small tear in the headliner. That`s it. The winning bid was 5051.00 and I offered him $5500 (he reported the sale to the State of Texas for $2000 dollars so he would not have to pay fair taxes and just another example) for the car plus an extended warranty of 6 months to keep it running. I knew the suspension needed to be redone but everything else sounded pretty good. I drove it home and within a few days the starter failed I was told at that point that the warranty only covered safety issues by Debbie and that this was the last free repair. Using the BMW2002FAQ board, I started asking other 2002 members questions. Found out the engine was not a 2002Tii block At that point, I discovered rust under the seat. The rear end had also been hit a while ago and it looked like it was repaired by a third grader on lunch break with the fresh paint peeling everywhere due to zero prep work prior. I sent Terry a long email describing the car and the issues where Terry responded that he would buy the car back (for a lot less) or give me back $1000. I agreed to the $1000 and he said that I was not to call him or contact him ever again and that our relationship was over. He was very rude at that point. Debbie got involved and they were both defensive and rude as I complained about the way they repaired my car. I had seen some negative reviews on Terry but ignored them. BIG MISTAKE... I also got the info that the original buyer trashed Terry on ebay under his handle TERRYSAYTHERAUTO saying the car was junk and that Terry could not be trusted. So Terry knew about the issues with the car yet still knowingly misrepresented the car too me. The recent paint job was done to hide rust. The car was not prepped and the car is bubbling and flaking everywhere. The doors have rust holes at the bottom that are bubbling through leaving dime sized rust holes. The entire car will need to be sanded down to bare metal and repainted. The car was basically made cosmetically acceptable and just given enough parts to get it out the door. His business practice is HORRIBLE, he grossly misrepresented the car, he is rude and a bully when things don`t go his way or he is questioned. What he did to me is an example of how he operates. He screwed me and he will screw you too. Search for me on the 2002BMWFAQ (AUSTINMF).... I have a blog with all the pictures.

LOVINAUSTIN / 11/30/2011

con artists

These guys are a rip off. They tried to charge me almost $800 for a radiator replacement. I bought radiator for $115 and had it installed at a shop next door for $175 = $290 vs the $800 they tried pulling on me. They said they they would get to it when they felt. They still can not figure out what is wrong with my car. Use anyone else and you might be happy.

brannenbgood / 6/24/2011

Excellent service

Terry and his group of mechanics has been right on about several issues that stumped the dealership. They fix things quickly and are very fair in their pricing. They`ve educated us about our 3 series BMW and have helped us to prioritize repairs. Unlike other places, these guys never intimidate or pressure. We appreciate the collective knowledge base, integrity and ethics of this group of mechanics. I would recom... view moremend them to any BMW owner-whether the car is brand new or really old. They may not be fancy, but they have what really counts for us....excellent service.

Peggy78704 / 8/12/2009

RUDE, RUDE, RUDE.

Extremely rude and over priced. Do your self and your BMW a favor and take it to the dealer. It is the same price anyways.

russelrupert / 2/7/2009

Terry Sayther - Good Riddance

Well, I just had a terrible experience with Terry Sayther, himself, and thought I`d take a look online to research his/the shop`s reputation. I`m sure hataska (might this be Terry himself??) will call this a smear but, not only did Terry try to rip me off, he was personally offensive.

I trusted Terry and his employees well enough to call them first with a car problem and to have my car towed directly to his sh... view moreop (via their recommended tow company). I was quoted $290 for parts and labor on Friday. I was called back on Monday (not before) to come pick it up. I gave Terry my credit card on which to charge the parts/labor fee and arranged for after-hours pick-up. Upon picking up my car, I opened my receipt and realized I had been charged $385.85 without any notice whatsoever.

I called immediately and left a message stating the estimate and asking for a return phone call to explain the additional charges. An employee called with an apology for the ""surprise charge."" Are you kidding?

My husband called this morning for further explanation - and only an explanation. Terry told him he didn`t want to deal with anyone who couldn`t accept surprise charges, that it`s the nature of the car business, and that my husband only wanted to be ""right."" My husband explained this is the first time he`s ever dealt with Terry`s shop, since we just got married, and Terry told my husband he didn`t want our business in the future.

Wow. What an attitude. We don`t need him, he needs US! Good riddance, I say.

I`m happy to see he uses the dealership`s method of estimating charges. Looks like I`ll be returning to the dealership for work. At least they`ll give me a phone call if they notice $100 worth of more work to charge me for.

jessywest / 12/4/2007

Great Service

I took my BMW to them and they fixed a lot of long term probs that other shops couldn`t fix. Service was excellent with quick turnaround. My car has never driven better. They only work on BMW`s and they know them well. I will not take my car anywhere else. The same repairs at the dealer would`ve cost about $400 more.

southside37 / 4/27/2007

Service is as foreign to them as the cars they fix

In my experience :Be prepared that you are doing them a favor by bringing your car there for repair. Extremely rude-check with your dealership first you might be paying the same.

mcgraw007 / 2/27/2007