Alan Webb Nissan / Wood Village, Oregon

Rating: ★★

Auto Repair & Service, New Car Dealers, Automobile Body Repairing & Painting

Address: 3608 NE Auto Mall Dr, Wood-Village

Postal code: 98662

Phone: (360) 892-9004

Automobile Body Repairing & Painting, Auto Repair & Service, Automobile Parts & Supplies, New Car Dealers, Used Car Dealers

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If you`re looking for great customer service after the sale, DON`T buy from Alan Webb Nissan

Gary faulk / 9/3/2011

I purchased a car from Alan Web Nissan in July 2011, Perry was the salesman helping me. After 7 hours of paperwork and waiting around in the building for the sale to be final, the car was mine. As I drove it off the lot the check engine light came on. I took it back and they ran a diagnostics test, told me it was just an ERG valve, no big deal. The check engne light was cleared and they said if it comes back on t... view moreo come back and they will fix it under the 30 day warrenty. One week later the light came back on and I took my car back to be fixed. Now they say the warrenty wont cover replacing the valve and its going to cost $360. I talked to the manager, Stuart, and he was very rude and acted like he was better than me. Eventually he said as a favor he would pay 60 percent of the repair. As far as Im concerned this is no favor...the car s under warrenty! I will never purchase or recommend purchasing another vehicle from Alan Web Nissan. They have very poor customer service. I was flat out lied to and the manager is very rude arrogant and cold, obviously they dont care about returning customers.

POeddd / 7/26/2011

I purchased my vehicle through Alan Webb Nissan in 2010 - was assisted by Manny Vargas who showed me the in`s and out`s of the vehicle. He was polite, and relatively honest about his concerns. While his service wasn`t over the top, I appreciated his brevity and honesty regarding.

It all started going down hill from that point forward. Once signing the papers, it was agreed that I`d come back the next day with ... view morea check - and swing the car through DEQ while down in my home state of Oregon. DEQ was closed that day, so I proceeded to drop off the check - and was told we were ""good to go, see you later!"" Which confused me immensely. Essentially - they told me what to do, but not why to do it. So in the following weeks I proceeded to go to DEQ and went to the DMV myself (out of ignorance) to which they told me the dealership was suppose to take care of this.

I don`t place all of the blame on the dealership whatsoever - it was my ignorance and their laziness for not ONCE placing a call checking up on me to get the paper work taken care of.

Once I realized this, I bought another trip permit and drove up to Vancouver to drop of the slip a few days later. I gave it to a sales associate who said he`d be more than happy to take it from me, and I insisted on writing my name and phone number on it just to be sure. Right as I start walking away, I turn around just to clarify ""this means I`m done right?"" - he replied ""haha, yes - you`re good to go, the plates will get mailed to you""

Four days later I get a phone call from ""Brandy"" in the cashier`s dept of the Alan Moore branch, the first phone call I have EVER received from them, and she left me a voicemail saying ""We were wondering when you were going to bring in your DEQ slip?""

I was furious, as my SECOND trip permit was a mere week from expiring and she`s telling me that she doesn`t have it. I called back to tell her I already dropped it off - and she said she`d go look for it.

24 hours pass, and she never called me back to confirm she found it. I call - and she had just left the office, and I leave a detailed message on her voicemail.

Another 24 hours pass and no response to my voicemail so I call to confirm that not only did she find it, but are the plates in. She says it`ll be another day before they come in, and then the shipping takes ""a few days"" - by which point my temp will have expired.

48 hours go by, the day my temporary permit expires and I call her - she tells me she shipped them overnight and I ask for the tracking number and she gives it over. I waited at home because I couldn`t risk UPS leaving a notice and not leaving the plates.

Sure enough a signature was required on delivery - and Brandy at Alan Webb didn`t have the common courtesy to give me a call telling me that I`d need to be home for the delivery.

Every single time, I had to call them. They have been nothing but unprofessional, and I don`t feel like they give a single crap about their customers. They had the car I wanted at the right price - but have some of the worst customer service I have ever encountered.

Given the chance to do it all over again - I wouldn`t. Take your money elsewhere.

cr4zyg047 / 2/3/2011

I don`t think I`ve ever experienced such terrible customer service. They are great up until the point that you sign the papers, after that they couldn`t care less. Every single issue that I`ve had with them after buying the car has been handled very poorly. So many times I`ve gone in or called about an issue, which they say they will look into and call me back. Guess what, not once do they ever call back. I`m pr... view moreetty sure a monkey could do a better job.

SupraSoccer02 / 2/22/2010

Note: The claim Representative in charge of the claim wrote for USED SUSPENSION...Did the Insurance person tell that to the customer, sounds like Adam did not do his job explaining the preliminary estimate he wrote. So, sounds like the customer drove the vehicle in for the estimate and then must have dropped it off almost 5 weeks later? Hmmm, did the customer sign a repair order and ok the shop to order parts prior ... view moreto dropping off the car for repairs? Parts should have been ordered and received prior to dropping it off to expedite the repairs, right? Then it took 5 more weeks to repair, hmmm, something is wrong here. The standard of time frame to repair is the amount of repair hours divided by 4-5 (ie: 100 hours of repair and refinish divided by 4.5 = 22.23 working days). So, the see the vehicle had a fender, bumper, hood and some sort of suspension damages, something doesn`t add up. That would be in the neighborhood of 40 hours of labor, refinish and mechanical, which calculates to almost 9 working days. Well, this is just my Observation and it seems that something else was behind the scenes in the year 2007-2008 that we do not understand. Here is the new scoop, there is a New Body Shop Manager and New Body Shop Appraiser at this facility. 2010 is going to give us all a brand new outlook. Thanks for reading!

snideline / 1/5/2010

Well needless to say Dealing with Car salesman is one of the hardest things to do , thats all car sales guys and gals think about is how much money will go into there pocket which really kinda sucks :(.As a Buyer we want Customer service not Some one that just wants a sell. Dealing with Alan West in some cases was easy ,Bob and Keith At the Saturn Dealer are Good people to get along with and also Jerame great Peopl... view moree. As of dealing with the finance guy Stewart It was not a pleasant job ,Working all Day getting off and spending 3 hours to by A truck is ok , But is not ok When you fill Like People do not like there Job ,If you dont like what you do dont do it , find something else you like. If they only HAd a 15min Back rug when your done to rleave tenson :) from all the hoops you have to go threw:( With what we bought im happy with it with some of the customer serivce help It needs alot of fixing , would i buy again from them yes but i would only use Keith and Bob And i would do all the paper work with My C.U. It took me three times to go there and get them to come down on ther price , What was wrong with the first time when i made the same offer. My advise is Dont give up there r still good car lots out there , Give them hell And dont let salesman tell you what you need you tell them they work for us . If i could give BOB and keith A rateing it would be 8 out of 10 for the rest of the crew 3 out of 10 Because based on there attudes and there friendlyness not there. would i go back yes if Bob and keith are there , if not NO!

simplee2ofus / 10/10/2009

I took my 2004 VW Jetta to Allen Web Collision Center to repair damage to the driver`s side fender, bumper, and hood on November 23rd 2007. The okay was give by Adam Stewart with Farmers Insurance on December 29th for the body shop to proceed with the repair to my vehicle. I notified Dan at Allen Web Collision center and the work was to be started shortly after the New Year. The time frame given was one month. Adam... view more Stewart called me early that week and asked if it were okay to use aftermarket parts for the repair. I told him I only wanted brand new OEM parts. He agreed. On the date of January 18, I called to check on the status of my car. I was told by Dan that the vehicle would be finished on the 26th and to expect a call from Mike the following Tuesday. I did not receive a call on Tuesday. On the 26th I called to see if my car would be finished. I spoke with Mike and he said my vehicle would not be finished that day. I was then given an end date of January 30th. There was yet another delay pushing it back another week. On the 6th of February I received a call from Mike notifying me that the car would not align with the used suspension and to expect the car to be finished by Friday or the following Monday. I was upset about the used parts and confirmed with Mike that there were no other used or aftermarket parts on the vehicle. He reassured me that everything was brand new OEM parts. I called on Friday to see if the work was completed. I spoke with Mike, he said the parts were installed, the car just needs to be cleaned and inspected, and the car will be done on Monday. On Sunday February 11th I went to the body shop to take a look at my car. It was sitting in the parking lot. The bumper, fenders, headlights, and hood were poorly aligned. I received a voicemail from Mike on Monday around 3:00pm stating that the parts just came in (interesting), they have it installed, they just need to clean it, do a quality control and my car would be done Tuesday by.....

motohip / 7/5/2007

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