BMW Portland / Hillsboro, Oregon

Rating: ★★★

New Car Dealers, Used Car Dealers

Address: 2001 SW Jefferson St, Hillsboro

Postal code: 97201

Phone: (503) 226-0380

E-mail: yalbustany@bmwportland.com

I wouldn`t even give them one star, if I didn`t have to. My car went in for warranty inspection and routine mileage maintenance, and it turned out to be a 30 day nightmare! I had my car for 3 of those 30 days, and had to return it after its inspection as the air conditioning didn`t work following the work done on the car. Interestingly, the technician SIGNED OFF on the AC system working as part of the inspection but ... view morewhen I brought the car home, it was no longer functional. After returning the car ASAP per Mini`s request, they kept it for 7 additional days before telling me they were unwilling to fix it free of cost because they ""couldn`t identify"" what happened while it was in their shop causing it to break, although they stood by the fact it was working when I originally took it in.

Additionally, they did work on the car without quoting OR consulting me first, returned about 5% of my phone calls. I had to physically drive to the shop to get any information on my car as several messages over several days went unreturned. Everyone, including the service manager, was unhelpful despite my VERY patient and understanding attitude. DO NOT GET YOUR CAR SERVICED HERE! I will drive three hours to Tacoma if I ever need work done again.

You will not get appropriate customer service, respectful treatment, fair prices, or work done correctly at Mini of Portland.

AimeeC577 / 5/18/2012

Another foreign corporate takeover victim. Rasmussen in name only. Once an excellent family-owned concern. Now just a uncaring boiler-plate franchise. Horrible service. Unhappy, underpaid drones. The days of the caring, personal local car dealership are coming to an end. Now you get to help pay for multi-million dollar remodels and inflated profit margins. That tune up is now $650 instead of ... view more$350. You need to help pay for the marbles floors and 18` high glasswork.

noisycow / 3/24/2012

I have a 1 year old MINI Cooper. It came with 3 years free maintanence, so I decided to call and make a appointment for an oil change and check up. First, it took 2 days to actually schedule an appointment. The person who answered the phone the first time said there was no one available who could schedule appointments, and took my number. No one called me back until the next day. Of course I wasn`t available to ta... view moreke that call, so I called back. No one answered in the service department at all, and I ended up speaking with someone in sales, who finally found someone to schedule my appointment. When I got to my appointment 2 weeks later (the soonest they had available) I was told it would be 4 hours !!!!! until my car was ready. For an oil change!!!! Since I live all the way on the other side of town, I decided to just wait. It ended up being only 3 hours, but still ridiculous. They didn`t was my car, as they used to everytime I came in for anything when it was owned by Rasmussen, And the free windsheild wipers they gave me were streakier than the ones they replaced. The waiting room was cold, and the furniture was super uncomfortable. The seating area was remote from the bathrooms and beverages, so I had to pack up all my stuff and trek across the showroom to get a cup of coffee. If I didn`t have to bring my car here for the free service, I`d never come back.

elainem376036518 / 3/18/2012

If you are a glutton for punishment and want to be ignored by their service advisors when go in for your scheduled appointment and then finally after waiting ten minutes to be acknowledged, you find out that the appointment you scheduled can`t be found in their computer system, then by all means treat yourself to this horribly run outfit with a bunch pompus _ _ _holes, in particular Rob Temple. Little did any of the... view morem know I was ready to purchase a new car through them that day with the $50,000 cash I had sitting in my checking account, but with the attitude I so undervedly recieved, I chose to take my business elsewhere and vowed never to return again. My advice to all consumers....STAY AWAY. Go were your hard earned money and time are appreciated.

pineconeridge / 12/7/2011

Girlfriend took 530I to get the coolant flushed amongst other routine service complete, they cracked the bleeder cap and eventually the top part of it came completely off and coolant started spraying out. I bought a new bleeder cap and was able to slit the old one take a flat head screw driver and get the remnants out. In the process of adding more coolant noticed the floater, which measured the amount of coolant, wa... view mores missing and didn`t know exactly how much coolant to put back in. Outcome, I can only expect I put too much in, caused too much pressure and blew the expansion tank which sprayed coolant all over the car causing a short, possibly the alternator? The ""engine failsafe prog"" warning came on and now the car won`t start. They want her to get it towed in; she lives in Vancouver and has been unemployed for a month now? Can we trust in the people who do are work for us and our loved ones?

Ronaldo99 / 7/12/2010

This review is for their service department and sales.

I`ve been purchasing and servicing my BMW`s at Rasmussen since my first purchase in 1998. They`ve been both extremely professional, courteous, and very ethical in their treatment of myself and the friends/family I`ve referred over the years.

Being in the sales industry, I have a very high standard of how I`m treated.

Without exception, Rasmu... view moressen`s service department has always treated me with the utmost of respect, thoroughness and I have been welcomed like family.

I have worked with many of the service advisors, and all are excellent. Over my experience with Rasmussen BMW, I`ve had one stand out as a favorite; Tony Sneath. Tony`s always on top of my personal vehicles and always calls me back promptly, gives me ideas to help save ME money on service and I can`t speak highly enough about him.

Scott Bradley in sales is the best person I`ve ever had the pleasure to work with. He knows more about BMW`s than most mechanics, and has always been able to walk me through the intricacies of getting to know them after the purchase. His knowledge of the industry exceeds anything I`ve ever seen and I doubt any of his competition could hold a candle to his abilities.

I wouldn`t hesitate to recommend this company to anyone who asked.

Philip Sheridan

PhilipCPA / 3/19/2010

Purchased new BMW from Rasmussen- Heads and Tails above Kuni, their competitor. I felt that they were interested in serving my needs, not theirs; that they were interested in a long term business relationship with me, not just making a sale. Rasmussen has continued to make sure that my needs are met, whether or not they have any financial gain inherent in the interaction. I can tell from the morale of the staff that ... view morethe organization has integrity.

ECN / 3/11/2010

I have been a client of BMW for over 5 years. I had a used BMW and never thought owning a new car was possible. They made it happen. Everyone from Ty in customer service to Aron in Service to my sales rep Karash made and still make me feel like family everytime I come in. I would recommend Rasmussen BMW to anyone.

bmwlover1 / 3/11/2010

I work with Ty Vilhauer and have always had an amazing experience at BMW. The staff, including Ty, are always completely professional and wiling to do whatever it takes for me to leave happy. I have all my service appointments completed at Rasmussen and never had a complaint. Prices are competitive and service is outstanding. Thank you Ty!

ColinM / 3/9/2010

I`ve had many experiences with other high-end makes and dealers in the Portland, Metro area over the years, some good and some bad. Since becoming a Rasmussen client a few years ago, I`m completely sold on BMW and this dealership/service department.

My service advisor, (Bryan Farley), and my service Tech, (Aaron Huss), always take the time to fully explain what is needed and or happening with my car. I like ... view moreto ask questions A LOT, and not once have I felt as if they`re dodging me or not wanting to give a full explanation. Can`t say that about any other service department I`ve had experience with. On two occassions my vehicle needed immediate attention, and they bent over backwards to accomodate me both times, ensuring I was not without my car. I recommend this pair to everyone I come in contact with that is a BMW owner.

Recently I`ve started the process of shopping for our next BMW, and had the pleasure of being introduced to Tyson Vilhauer in their Sales department. I was candid with Tyson about my time line, (not in a hurry), which didn`t seem to sway his attention to me one bit. I was extremely impressed with this knowledge of the BMW line and the time he spent with me explaining each vechicle and answering ALL of my questions. Not once did he attempt to expedite my buying process. A class act indeed.

Rasmussen has earned my business and loyalty many times over. I`m a customer for life.

M4Murder / 3/9/2010

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