Hyundai of Portland / Gresham, Oregon

Rating: ★★★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 12345 E Burnside St, Gresham

Postal code: 97233

Phone: (866) 595-6470

E-mail: Info@Hyundaiofportland.com

We contacted Dick Hannah Volkswagen and Hyundai through the internet and Travis Dusenberry answered our online email and called us by telephone to follow up. We set up a visit to test drive a new Santa Fe. He was very helpful and answered all of our questions. They met our price range and we purchased the vehicle that we wanted. He spent a lot of time instructing us on the features on the Santa Fe which was VERY help... view moreful. Everything went very smooth and we would deffinately reccomend Travis to friends and family.

TomG855 / 5/31/2012

Dawn was absolutely wonderful! I haven`t purchased a new car in a long time but Dawn understood what I wanted and helped me along the way. I would recommend her to everyone!

PaulD630 / 5/31/2012

We walked out of Dick Hannah with what we thought was a great deal on a 2009 used car with low miles. We even bought an extended warranty which we though would be prudent. It seemed like a great deal form what the sales person told us. We were wrong! The car`s check engine light went on less than 3,000mi after driving it off of the lot. Everything is fine right because we have two warranties? Wrong! First of all the ... view moredealership sales staff told my wife that the car had a 1 year limited certified warranty via the dealership. That should cover some of the mechanical repair? Wrong! It has a warranty on ONLY the durable parts like windshield wiper blades and nothing mechanical in the car. This is LIE NUMBER ONE! Second we were told that our extended ""bumper to bumper"" 7 year, 75,000 mile warranty could be used at ANY dealership of the same make of the car IF we lived more than 50 mi from Dick Hannah. Well, we do live more than 50 miles from Dick Hannah and took it to a dealership for repairs and low and behold, the work would not be completely covered and we had to pay for repairs because the warranty only covers repairs at Dick Hannah! WTF! Seriously?! What is the point of lying? My wife does not get angry easily, but she was livid. LIE NUMBER TWO! So we thought we could clarify the situation and called the Dick Hannah dealership to get clarification on our ""double"" warranties. We called 5+ times over 16 days and finally when we got a hold of someone in finance, they said, ""well you should have read the website"" regarding these warranties. Oh REALLY? When I am making a $20,000+ purchase I would expect some straight forward and accurate facts so I can make an informed decision. LIES or even half truths are what make people upset, frustrated, and angry. So what have we learned from all of this? Do NOT go to Dick Hannah to buy a car because they will tell you anything, including LIES to get you to sign on the line to buy a vehicle! We will never go back to Dick Hannah, and we have an will tell all our friends about this experience!!! Disliked: Service, Value

gibranr / 1/24/2012

I have to admit that I was skeptical to when I took my car in to be serviced, the new service area looked like one of those really expenses places. When Sarah called and told me what was wrong and how much it would cost, I did a little calling around seeing if I could get it some place else for a cheaper price. I guarantee you will not. These people are more than fair. I needed new front brakes and they charged me ... view moreat least $50.00 less than the competitors. They also had a reward program so I got a a credit of 10% to use towards my next purchase I honestly don`t know of any other place that offers those kid of incentives. I will be taking my car there for all major services as well as the regular maintenance too! Thanks for doing such a good job!

VTimbrook / 11/23/2011

I needed a new new car, ASAP, before the school year started. The salesman I worked with, made the entire process easy and relaxed with zero pressure. I now have a great car, perfect for picking my kids up from school, taking them to piano practice, and going to the grocery store. Thank you Noe Galvez for making this purchase easy.

ab harris / 9/13/2011

I have been taking my 2003 Volkswagen Passat to Dick Hannah for service since I purchased it in 2008. They always get my car in quickly and provide great service. Sarah in the service department is always friendly and knowledgeable. I will continue taking my car to them as long as I own it.

Commandah / 8/25/2011

August 5, 2011 Tan Nguyen made the purchase of our new Hyundai Elantra Limited a positive experience instead of a grinding ordeal. Over the phone and through the Internet he asked questions to gain an understanding of what we thought we were interested in. He then provided us with several quotes for different Hyundai models and their trim levels. He set an appointment time convenient for us to meet and was prepare... view mored to show us the same models he had quoted us. He encouraged us to experience the different models by driving and examining their differences. He placed the cars beside each other to ease transition between vehicles. Once we had made our decision he facilitated the paperwork with no surprise fees, add ons, or stress inducing pressure. He listened, was attentive and considerate, answered every question, and maintained his sense of humor. We made a friend yesterday. When the time comes to buy another car, we will go back to Dick Hannah and work with our friend Tan.

MiKaren / 8/7/2011

Be sure to ask for Justin Brainerd when you head in to Dick Hannah`s Hyundai of Portland. We had done our research about the car and the dealership, but found out, there was so much more we did not know. Justin took his time and explained everything to us. We had a list of cars we wanted to see and we found out that the Elantra had everything we wanted in a luxury car at a compact price. No need to look further.... view more Awesome salesman and Awesome car. Thanks Justin for making our choice easy.

Salguod / 7/31/2011

I have purchased a few cars in my past, only to learn that I had been played by the typical sales man con. I went to Dick Hannah with my armor on, prepared to battle, but there was no need. From the first phone call to Brandon, to the signing detailed from Tan and Brandon, the two worked with me to get exactly what I wanted, at the price I could afford. I would go back for another vehicle, but no need because I go... view moret my dream car!

jennifekrp / 7/20/2011

My husband owns a Sonata and we went to look for one for me. I had a great experience with Tan. He knows his stuff and treats you like a friend. I never felt pressured and can sincerely say I enjoyed the car buying experience.

Ziggy70 / 7/17/2011

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