Sims Buick Pontiac GMC LLC / Willoughby, Ohio

Rating: ★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 940 Babbitt Rd, Willoughby

Postal code: 44123

Phone: (866) 595-6470

O?ˆ™Reilly Auto Parts and CSK Auto - offering the best combination of inventory, availability, quality and service at the most competitive prices. Better Parts?ˆ¦Better Prices, Everyday!

O`Reilly Auto Parts, now combined with CSK Auto, is the third largest auto parts retailer in the US. The combination of O`Reilly`s midwestern and southeastern foothold, along with CSK`s dominance in the western US, has created a stronger,

Categories:

Used Car Dealers, Auto Oil & Lube, Auto Repair & Service, Car Wash, New Car Dealers

Payment:

mastercard, visa, amex, debit, check, cash, financing available, insurance, discover

Open hours:

Mon 9:00 am - 8:00 pmTue - Wed 9:00 am - 7:00 pmThu 9:00 am - 8:00 pmFri 9:00 am - 6:00 pmSat 9:00 am - 5:00 pmSun 12:00 pm - 4:00 pm

Brands:

Buick, Gmc

Extra phones:

(216) 289-5700

Reviews:

Never again...

I had an absolutely horrible experience at Sims Buick &amp; GMC, particularly with the service department. I have a GMC SUV and it was having an engine malfunction. I had initiated a claim with GMC customer assistance, hoping that they would aid in the cost of the repair since I was just a couple of months out of the factory 5 year warranty. GMC customer assistance advised me to bring my SUV to a GM dealership to... view more obtain a diagnosis. At that point they would review my case and decide whether or not they would provide financial assistance with the repairs. I dropped my SUV off at Sims Buick GMC service garage to obtain a diagnoses. Two weeks passed while I was using a rental car at my own expense. The service manager Ron Cidor of Sims Buick GMC finally contacted me, stating that they were unsuccessful in diagnosing my vehicle and that I would need to commit to paying at least $3,000.00 to obtain a diagnoses due to complications. They also stated that if I decided not to move forward with the diagnosis or repairs that I would be required to pay a balance of $330.00 just to retrieve my SUV in the same condition that it was in when I dropped it off 2 weeks prior. I was extremely unhappy with this result to say the least. Not to mention the fact that due to their inability/refusal to diagnose my vehicle`s malfunction, GMC had denied me any financial assistance in repairing my vehicle. I voiced my displeasure with Ron Cidor, the service dept. manager. He was extremely rude to me, raising his voice on several occasions. I met with the Doug Doerr, the service director only to be told that had I been an existing customer and had I previously spent money at Sims Buick GMC that he would be more inclined to assist me with my vehicle and its issues. So, after two weeks and rental car fees I ended up exactly where I was before contacting Sims Buick GMC. I was treated very poorly and I strongly suggest to anyone considering doing business with Sims Buick GMC to THINK TWICE. I wouldn`t wish this type of service or treatment upon anyone. Luckily, I recorded the conversation between Ron &amp; I as well as my conversation with Doug Doerr. I will be including these recordings in my complaint letters to GM and GMC. Thanks for reading! ****THIS IS A RECORDING OF THE FINAL CONVERSATION BETWEEN RON CIDOR AND I**** http://youtu.be/Axn3XDIMeQQ

sconti / 9/14/2013