Bruening Glass Works Inc / Lakewood, Ohio

Rating: ★★

29 years in Business

Automobile Parts & Supplies, Glass-Auto, Plate, Window, Etc, Windshield Repair

Address: 20157 Lake Rd, Lakewood

Postal code: 44116

Phone: (440) 333-4768

Trust and confidence since 1957.

Because you need to TRUST who`s working on your car. Schedule an appointment online. We have extended hours and convenient locations to make it easier for you to do business with Monro. Visit us today. Monro guarantees our customers the best price for a period of thirty (30) days after purchase. We match price before you buy. If a customer, prior to purchase, finds the equivalent quality parts, service and warranty for a lesser price from any approved automotive service retailer*, and has proof in the form of an advertisement or itemized written estimate, we will match it. We match prices for 30 days after. If a customer finds the equivalent quality parts, service and warranty for a lesser price after purchase from any approved automotive service retailer,* and has proof in the form of an advertisement or itemized written estimate, we will refund the difference. *Approved Automotive Service Retailer:Tuffy, Midas, Meineke, Sears, Firestone, Goodyear, Pep Boys, Car-X, Penske Auto Centers, any Regional or National Automotive Service Retailer or Auto Dealer.

Categories:

Glass-Auto, Plate, Window, Etc, Windshield Repair, Glass-Beveled, Carved, Etched, Ornamental, Etc, Automobile Parts & Supplies, Automobile Accessories

Services/Product offered:

Auto Glass

Open hours:

No info

Reviews:

The other reviews are correct....

Beautiful Work-Poor Communication I sent a globe to my grandmothers lamp that was cracked for Breuning Glassworks to repair Feb 22, 2013. I was told it would take 10 weeks for the repair to be completed. At about 13 weeks I started to worry and emailed Marc twice regarding the globe and never got a response. At that point I panicked. Then I checked the online reviews on Breuning Glass Works on this and other... view more sites and then I REALLY panicked. I went after them with everything I had which meant getting my State Attorney involved who is a patient and friend of mine. I decided to bring down an incredible amount of heat on this company and was in a position to do it. I was convinced by these reviews Marc never returned anything. So I had the Certified letters mailed to bring down all the legal heat on these people I could. But there was a problem- the letters went out that morning and the globe arrived THAT AFTERNOON! The point is Marc did the repair and sent it back ( a little late perhaps) as promised before he ever received the letters I had sent. The repair itself is absolutely beautiful. Marc got the letters days after he sent back the repair and was shaken according to my wife who talked to him. If you had received certified letters like that you would have been shaken to. From what my wife gathered from talking to him Breuning Glassworks is a very small company and they lack someone really good at customer service. While they do beautiful work their correspondence often falls through the cracks. The point is they do beautiful work and they do in fact return the work as promised. It may take longer than expected and you may have to call them to seek assurance your property is coming back since they often lose emails. But they do the work extremely well. They do need better customer communication. There are complaints against them on the Better Business Bureau but if you read through them every person was pleased with the work they did and had it returned as promised. I am convinced most of the people here who filed complaints did eventually get there property returned in great shape. They just never bothered to amend their complaints and left them as they stand. They are the only business anywhere that does this kind of work so if you need crystal repaired there is no place else to get it done. But be aware you are dealing with an artist and artists aren?ˆ™t great in the communication department.

proton32176 / 6/8/2013

terrible service - they kept my

terrible service - they kept my waterford and never returned phone calls or emails. they charge 400 and kept my items. i now just want them back broken or fixed but they dont even answer phone calls or emails. i wish i could give them zero.

annp1838194933 / 5/26/2012

Untrustworthy & Disappointing

My experience with Bruening Glass Works has been a negative one overall. I am an Army wife, and my husband is currently deployed again to Afghanistan. I was looking to find a credible crystal repair craftsman for some beautiful highly detailed crystal chalices from Italy that had been broken. My mother gave them to me to find a repairman. I chose Bruening due to their endorsement by Waterford & Swarovski, as well... view more as their many examples on their website of repaired crystal. At the time, my husband was getting ready to deploy, we discovered that I am an epileptic, and that we were expecting our first baby. After contacting via email & viewing pics of the pieces, Marc assured me he could fix them, told me about his son being a sniper, and quoted me $50.00. This was In Oct of 2011. Upon receipt, however, he called me and told me he would have to charge $325.00. During the phone call, he assured me he could fix them, I reluctantly agreed as I badly wanted them repaired. He told me that I could pay him around Jan 1st of 2012. He told me that was when my chalices would be repaired, and ready for shipment back to me. I lost my baby through miscarriage, and during this difficult time (Jan 2012) ended up contacting Marc to pay for the chalices. His phone mannerism was odd to me as I told him I was calling to make payment on the crystal chalices so they might be shipped out to me. He was distant and said they were 6-10 wks behind schedule,and just sort of blew me off. It is now the end of February 2012, and I have called multiple times, and left voice messages no return calls. I have no choice but to believe that Bruening Glass Works & Marc have chosen to keep my property, fix it for their own enjoyment, and I will never see my family heirloom again. If this review of my experience with this company may spare anyone the pain of losing a precious family heirloom, do not trust this company, and do not send your property to this establishment.

vwalls / 2/21/2012