Andrea Car Service / Guttenberg, New Jersey

Rating: ★★★

Auto Repair & Service, Airport Transportation, Limousine Service

Address: 4021 35th Ave, Guttenberg

Postal code: 11101

Phone: (718) 392-1696

E-mail: andreacarservice@gmail.com

STAY AWAY FROM THIS COMPANY! I had to arranged a car pick up for 4:30AM. I called the day before and was quoted $45 + Tolls & Tip. When the driver arrived he told me it started at $59 and he was charging me for my bags! I explained the price I was quoted and he said that that was a mistake from the service and not his fault. I became sick of arguing and thought I would miss my flight. I told him I`s pay h... view moreis fee but it had to be with a card as I only had so much cash. He refused and drove me to an ATM. The trip cost about $80 and when I emailed their customer service they are refuse to rectify the situation. Extortion before 5am in the morning!

Plaid2stripes / 4/6/2012

The rudest man in any business with the word `service` in the title is the voice of this awful place. Rude is one thing, stupid is another: I gave the flight info when I booked and apparently the internet hasn`t made an impression on this dinosaur: he needed the arrival time. When I suggested that he could have found it easily online, he copped a major hard-on, as if this were the most outrageous imposition he`d ever... view more heard. He said they were a `phone only` company (yeah, you can use the phone to get arrival times too) , which is rich because I found them online and enquired by email. I gave all my credit card details, but since I missed two calls looking for the arrival time and `confirmation` (I`d done all this by phone less than 24 hours earlier--how much conformation do you need?), he was pissed off, called me irresponsible, said he wasn`t about to send someone to the airport on the basis of a mere credit card booking (!?), acted like he was doing a big favor by saying they might have someone there, and then he slammed down the phone on me, something I have never experienced with a company that relies on human customers . I was so blown away, it took me a bit before I called back to say nevermind. This wicked creature gets all pumped up and aggressive, saying `we don`t need your businbess, we got plenty of customers.` So there`s your bottom line: THEY DONT NEED OR WANT NEW CUSTOMERS! If you`re a masochist who doesnt care if they get picked up or not, and who likes a lot of gratuitous abuse on the phone, by all means, enjoy. This tough guy on the phone has major attitude problems, and I can only imagine how his vile nastiness infects all the staff. I would suggest that walking from the airport is a better bet than Andrea Car "Service".

lgklnyc / 9/6/2011

Can`t beat Andrea for price to the airport.

DAXDAX / 1/32/2010

On holidays I know you need a reservation to get a car, so I reserved one a day before new years and got a luxury Lincoln for less than a Yellow. Try them yourself and see.

DENNISXIKIS / 1/26/2009

I CALLED AND GOT A CAR IN 5 MIN. THE PRICE WAS LOWER THAN ANY I USED BEFORE. THE CARS ARE CLEAN AND THE DRIVERS ARE FRIENDLY. CALL THEM FIRST AND SEE FOR YOURSELF.

DENNISXIKIS / 12/26/2008

Unprofessional and lazy. They told me they`d call in 30 minutes with a car. Forty five minutes later I called them back to ask where it was and the man told me, "sorry, we have no cars at this time." When I asked him why no one called to let me know that -- the he yelled that he had no cars and hung up on me. Businesses like this do not deserve customers.

lem0nayde / 12/25/2008

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