Santa Fe Auto Sound / Olathe, Kansas
Rating: ★★
26 years in Business
Automobile Parts & Supplies, Automobile Radios & Stereo Systems, Automobile Alarms & Security Systems
Address: 8201 Lowell Ave, Olathe
Postal code: 66204
Phone: (913) 649-8500
Stick With The Specialists
Williams Automotive is a full service auto & truck repair facility. We do auto repairs on foreign and domestic cars, truck repairs on all size vehicles including semi-trucks. Towing is available for cars, trucks and semi-trucks. We also are an auto body repair shop that is insurance approved. Dents & dings repaired with paintless dent removal. We are a NAPA Auto Care Center and AAA Approved Auto Repair facility. Fast, friendly service by ASE certified technicians. We have been serving the Emporia area since 1985 and now occupy an 18,000 square foot state-of-the-art location that offers the latest advancements in auto repair technology.
Categories:
Automobile Radios & Stereo Systems, Automobile Alarms & Security Systems, Automobile Parts & Supplies, Consumer Electronics, Automobile Accessories
Neighborhoods:
Historic Overland Park
Open hours:
No info
Reviews:
Go somewhere else
Go somewhere else!
I went to Santa Fe on 12/21/10 to have a remote starter in a 2002 Grand Am. When I initially talked to them on the phone, I was told it would "take a couple of hours." Since this was a Christmas present, I decided to wait rather than drop off the car and ruin the surprise.
When I arrived, I was told it would be 4 hours. So I waited and waited and waited. 7 hours after I arrived, I f... view moreinally got to leave - of course without the starter.
They never could get the starter to function, blaming it on the tech support of the manufacturer. Well, I`m not the manufacturer`s customer, I was Santa Fe`s customer, so don`t pass the buck.
As I waited I never had anyone come and tell me what the status was on the car, I always had to go and ask. On two occasions, I went to the desk and asked an individual, who I later found out was the manager and he did not even acknowledge my presence or question. He simply walked into the back and then another individual would come out to speak to me, Great customer service???
As it approached their closing time, I was told they were still having difficulties and I had now had the option of them removing the starter and they would "try to figure out the problem." I was told it would take 20 minutes to do so, actually took 40 minutes.
Now, I realize difficulties arise in installations from time to time and I would not be giving them a negative review if the following had happened:
1) Keep the customer informed and advise them on the issue.
2) Acknowledge the customer when they ask you a question. A "let me get the person helping you." is much better than just walking into the backroom.
3) Instead of worrying about getting your equipment back, worry about the customer. I should have been given the option of leaving with the starter in the car and coming back. At worst, I might not have returned with a piece of equipment which at wholesale is probably worth at most $100. Compare that possible loss to the loss of business that will occur from people reading this review.
4) Don`t just stammer an apology when a customer expresses their dissatisfaction. Ask "What can I do to make this right?" Make the customer feel valued.
mike0004 / 12/22/2010
Go somewhere else
Go somewhere else!
I went to Santa Fe on 12/21/10 to have a remote starter in a 2002 Grand Am. When I initially talked to them on the phone, I was told it would ""take a couple of hours."" Since this was a Christmas present, I decided to wait rather than drop off the car and ruin the surprise.
When I arrived, I was told it would be 4 hours. So I waited and waited and waited. 7 hours after I arrived, I f... view moreinally got to leave - of course without the starter.
They never could get the starter to function, blaming it on the tech support of the manufacturer. Well, I`m not the manufacturer`s customer, I was Santa Fe`s customer, so don`t pass the buck.
As I waited I never had anyone come and tell me what the status was on the car, I always had to go and ask. On two occasions, I went to the desk and asked an individual, who I later found out was the manager and he did not even acknowledge my presence or question. He simply walked into the back and then another individual would come out to speak to me, Great customer service???
As it approached their closing time, I was told they were still having difficulties and I had now had the option of them removing the starter and they would ""try to figure out the problem."" I was told it would take 20 minutes to do so, actually took 40 minutes.
Now, I realize difficulties arise in installations from time to time and I would not be giving them a negative review if the following had happened:
1) Keep the customer informed and advise them on the issue.
2) Acknowledge the customer when they ask you a question. A ""let me get the person helping you."" is much better than just walking into the backroom.
3) Instead of worrying about getting your equipment back, worry about the customer. I should have been given the option of leaving with the starter in the car and coming back. At worst, I might not have returned with a piece of equipment which at wholesale is probably worth at most $100. Compare that possible loss to the loss of business that will occur from people reading this review.
4) Don`t just stammer an apology when a customer expresses their dissatisfaction. Ask ""What can I do to make this right?"" Make the customer feel valued.
I went to Santa Fe on 12/21/10 to have a remote starter in a 2002 Grand Am. When I initially talked to them on the phone, I was told it would ""take a couple of hours."" Since this was a Christmas present, I decided to wait rather than drop off the car and ruin the surprise.
When I arrived, I was told it would be 4 hours. So I waited and waited and waited. 7 hours after I arrived, I f... view moreinally got to leave - of course without the starter.
They never could get the starter to function, blaming it on the tech support of the manufacturer. Well, I`m not the manufacturer`s customer, I was Santa Fe`s customer, so don`t pass the buck.
As I waited I never had anyone come and tell me what the status was on the car, I always had to go and ask. On two occasions, I went to the desk and asked an individual, who I later found out was the manager and he did not even acknowledge my presence or question. He simply walked into the back and then another individual would come out to speak to me, Great customer service???
As it approached their closing time, I was told they were still having difficulties and I had now had the option of them removing the starter and they would ""try to figure out the problem."" I was told it would take 20 minutes to do so, actually took 40 minutes.
Now, I realize difficulties arise in installations from time to time and I would not be giving them a negative review if the following had happened:
1) Keep the customer informed and advise them on the issue.
2) Acknowledge the customer when they ask you a question. A ""let me get the person helping you."" is much better than just walking into the backroom.
3) Instead of worrying about getting your equipment back, worry about the customer. I should have been given the option of leaving with the starter in the car and coming back. At worst, I might not have returned with a piece of equipment which at wholesale is probably worth at most $100. Compare that possible loss to the loss of business that will occur from people reading this review.
4) Don`t just stammer an apology when a customer expresses their dissatisfaction. Ask ""What can I do to make this right?"" Make the customer feel valued.
mike0001 / 12/21/2010
???
Good at what they do. Keep up the good work.
L4t1n / 7/25/2009
2001 ford f-series lightning
1993 mercedes-benz 300-series
1987 pontiac fiero gt
1990 mercedes-benz 560sel
1973 ford ranchero
2015 ford mustang pettys garage