Pomps Tire Service Inc / Spooner, Wisconsin

Rating: ★★★

Auto Repair & Service, Wheel Alignment-Frame & Axle Servicing-Automotive, Wheels-Aligning & Balancing

Address: 1901 County Highway H, Spooner

Postal code: 54801

Phone: (715) 635-4768

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Your Dubuque NAPA carries a wide range of parts for cars and trucks, tools and equipment, as well as hard to find items for heavy duty, marine, farming and agriculture. Stop in today.

Reviews:

Very disappointed with new business

My brake line burst on Saturday shortly after I started out to pick some people up for an anniversary/birthday celebration. I immediately headed over to Pomp`s as 1) it was close to where the brake line burst and, 2) I heard some of the same people were there as when it belonged to Rick, and I`d gotten exceptional service at Rick`s. Unfortunately, that is no longer the case. Some of the same people are there, but t... view morehe service is no longer exceptional. It was 9:30 a.m. The place closes at noon on Saturday. There were two people in the building, no vehicles in the bays, no customers waiting. Basically the two employees were sitting in the office waiting for it to be noon so they could go home. I told them my brake line had burst and the one person that I didn`t know fed me a line about how I`d have to have the whole brake line replaced and that would take several hours so they didn`t have time to do it. I proceeded to tell him that when they replaced a piece of brake line a little over a year ago it didn`t take several hours so I didn`t see how it should take several hours now. When I stood up to this guy, he said they would look at it and the mechanic put it on the hoist. I went outside and watched. The mechanic raised the hoist, but that was it. He didn`t walk around the vehicle and he certainly didn`t look on the side where the brake fluid was leaking out. He didn`t look at it at all. He brought the car down and told me he wouldn`t drive it. Then the other guy came outside and told me to go home and bring it back Monday because they didn`t have time. If they were so busy that they didn`t have time, why weren`t they BUSILY doing something? They weren`t busy, they just didn`t want to do it. In other words, those men sent me out on the road with a car with virtually no brakes when they had no business that day and plenty of time to make the repair. I did not have another vehicle and I did not have anyone to call so I was forced to go super slow and pray that I`d get home without killing anyone. I found a mechanic later on at another business who wasn`t even working that day who volunteered to work on it and gave me a loaner to use in the meantime. It took him 1-1/2 to 2 hours and that included the time he spent going to the auto parts store so that shows that Pomp`s would have had plenty of time to repair the brake line. I sent an email to their main office and received a short one saying the manager would try to rectify the situation but didn`t know if he could. I wonder if it was even legal for them to send me out on the road when they knew the vehicle was not safe.

wictrygal / 8/22/2009

I will always take my car back...

I will always take my car back to the tire shop for repair and new tires they even stayed late to finish up my car

rrr458 / 5/31/2008