Authentic Automotive / Saint Francis, Wisconsin

Rating: ★★★

13 years in Business

Auto Repair & Service, Automobile Body Repairing & Painting, Used Car Dealers

Address: 4969 S Packard Ave, Saint-Francis

Postal code: 53110

Phone: (414) 483-8850

Trust and confidence since 1957.

Because you need to TRUST who`s working on your car. Schedule an appointment online. We have extended hours and convenient locations to make it easier for you to do business with Monro. Visit us today. Monro guarantees our customers the best price for a period of thirty (30) days after purchase. We match price before you buy. If a customer, prior to purchase, finds the equivalent quality parts, service and warranty for a lesser price from any approved automotive service retailer*, and has proof in the form of an advertisement or itemized written estimate, we will match it. We match prices for 30 days after. If a customer finds the equivalent quality parts, service and warranty for a lesser price after purchase from any approved automotive service retailer,* and has proof in the form of an advertisement or itemized written estimate, we will refund the difference. *Approved Automotive Service Retailer:Tuffy, Midas, Meineke, Sears, Firestone, Goodyear, Pep Boys, Car-X, Penske Auto Centers, any Regional or National Automotive Service Retailer or Auto Dealer.

Categories:

Automobile Body Repairing & Painting, Auto Repair & Service, Automobile Restoration-Antique & Classic, Used Car Dealers

Services/Product offered:

*Vehicle Sales
*Buy - Sell - Trade
*Fine Selection of Clean Pre-Owned Vehicles
*Financing Available
*Insurance - Collision Specialist
*Free Estimates
*Towing - Flatbed Service Available
*PPG Deltron Base Coat Clear Coat System
*Valspar Paint System
*Semi-Down Draft Baking Spray Booth
*Honest, Dependable Service
*MECHANICAL / HIGH PERFORMANCE

*Since 1988 We Have Been Performing Mechanical Repairs and Modifications on Early and Late Model Vehicles - We Service Any Make or Model of Car, Truck or Commercial Vehicle

*Services Range From Oil Changes to Major Drive Line Replacement and Modifications From Mild to Wild!
*We Use a State of the Art Snap-On Computerized Diagnostics Trouble Shooting Scanner
*Complete Auto / Truck Service
*Minor Repairs to Major Rebuilds

Open hours:

Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Reviews:

Place has done great work for us on several projects. There work is top notch! I have recommended them to several other people and they to are very pleased with the quality of the work.

Shelby3 / 7/9/2013

I would not recommend this pla...

I would not recommend this place and I`ll explain why - We have a classic car and needed some work on it. We were adamant about what our budget was - $2k. This was discussed in great detail. We never received a written estimate (I believe there are laws requiring a written estimate at any auto shop). However, we were told they could keep the work we were requesting within the $2k budget we had designated. ... view more Well, turns out our $2k budget ended up being $4500. How can this happen, you would wonder. Their excuse was, well it took more time than we expected, we had to pay two guys to do the work, and if I called you for every increase, I`d be calling every day. Yes, this is actually what they said to us. Isn`t that the businesses responsibility to call the customer to get prior approval for additional expenses beyond what we had designated in our budget? Absolutely. If they couldn`t fit all our requested repairs within our budget, it was their responsibility to communicate this to us. They fell short. They were negligent. They performed all the requested work anyway, obviously knowing they had already exceeded our designated budget, and then put us in a compromising position to pay a final bill that exceeded 100% of our agreed budget in the end, followed with lame and unprofessional excuses. So after our shock and disappointment, we pick up the car and exit to the gas station across the street to fill up with gas. What happens now? The new gas tank, that we just paid for, installed by Authentic Automotive was not even installed correctly. The gas was flowing all over the ground underneath the car at the pump. We immediately contacted the shop, who had already left to go home for the day, but in finally reaching them they had asked us to leave the car in their lot so they could repair it. So our drive from Wauwatosa to Cudahy was all for naught. After picking it up for repairs once again, repairs that were performed due to their error, they had the audacity to charge us for labor AGAIN!!!! I would never bring any car or recommend this business to anyone due to their greedy and unethical business practices. In reality, we should have sued them. And in speaking with those familiar with the law and other auto shops in the local area, we likely would have won. What if we didn`t have the additional $2k+? Then what? Always GET A WRITTEN ESTIMATE. They should have supplied us with one, but neglected to do so. Yes, this was the businesses negligence, and we were taken for a costly ride. Go elsewhere if you want to protect your pocketbook.

KiminTosa / 2/24/2012

I would NOT recommend this business and

I would NOT recommend this business and I`ll explain why -

My husband has a classic car and needed some work on it. He took it in and was very adamant about what our budget was - $2k. This was discussed in great detail.

We never received a written estimate (I believe there are laws requiring a written estimate at any auto shop). However, we were told he could keep the work we were requesting within... view more the $2k budget we had designated.

Well, turns out our $2k budget ended up being $4500. How can this happen, you would wonder. Their excuse was, well it took more time than we expected, we had to pay two guys to do the work, and if I called you for every increase, I`d be calling every day. Yes, this is actually what they said to us.

Isn`t that the businesses responsibility to call the customer to get prior approval for additional expenses beyond what we had designated in our budget? Absolutely.

If they couldn`t fit all our requested repairs within our budget, it was their responsibility to communicate this to us. They fell short. They were negligent. They performed all the requested work anyway, obviously knowing they had already exceeded our designated budget, and then put us in a compromising position to pay a final bill that exceeded 100% of our agreed budget in the end, followed with lame and unprofessional excuses.

So after our shock and disappointment, we pick up the car and exit to the gas station across the street to fill up with gas. What happens now? The new gas tank, that we just paid for, installed by Authentic Automotive was not even installed correctly. The gas was flowing all over the ground underneath the car at the pump.

We immediately contacted the shop, who had already left to go home for the day, but in finally reaching them they had asked us to leave the car in their lot so they could repair it. After picking it up for repairs once again, repairs that were performed due to their error, they had the audacity to charge us for labor to fix their installation error!!!!

I would never bring any car or recommend this business to anyone due to their greedy and unethical business practices.

In reality, we should have sued them. And in speaking with those familiar with the law and other auto shops in the local area, we likely would have won.

What if we didn`t have the additional $2k+? Then what?

Always GET A WRITTEN ESTIMATE. They should have supplied us with one, but neglected to do so. Yes, this was the businesses negligence, and we were taken for a costly ride.

Go elsewhere if you want to protect your pocketbook.

tosaresident / 2/23/2012

kurtsToy

My Toyota broke down while driving to work, I called my wife and she suggested I call Authentic because her mom has her car worked on there. I called, they came right out, towed my car with their flatbed to their facility and had it fixed by the end of the work day and they even drove me to work! I would strongly recommend this shop to anyone as I did not have issues with the reasonable price for the work performed a... view morend the employees were pleasant.

kurtToy / 3/10/2010

Good Experience

Someone hit my car in a parking lot, my neighbor recommended Authentic Automotive to me as that`s where he takes his car to get body and mechanical work performed. I stopped by without an appointment and they were able to give me a free estimate and I was on my way in 10 minutes. My insurance company told me I needed another estimate so I stopped at another body shop in town and it took them forever to get it written... view more up and they missed some damage on their estimate. I decided to have Authentic repair my car and am very happy that I did. My car was repaired and finished when they said it would be, it was freshly washed and they even vacuumed out the interior! I would highly recommend them to anyone who needs body work done, I am so pleased with the service that I am going to make them my mechanics too!

katy321 / 3/10/2010

Very Satisfied Customer

I was involved in a car accident, my friend recommended Authentic Automotive as he always takes his cars there. I took my car there, they handled all of the insurance filing for me, I picked up my car when it was done and I could not tell it had been in an accident! The blend on the side was perfect, the car was clean and the employees were friendly and knowledgeable. I was so happy with their work that when my car n... view moreeeded a tune up I brought it back and had Authentic take care of that for me too.

Impala.12 / 8/27/2009

Duster Guy

Jim and his crew at Authentic did a frame on restoration of my 73 340 Duster and all I can say is I am beyond satisfied. Anyone that has restored a car can tell you that it is never a seamless process and things are bound to happen such as late parts etc.. It is how these situations are reacted to is what counts. No matter how busy they were when I stopped in to check on my ride I was treated like I was their numb... view moreer one customer. Not only by Jim but by his staff as well. This is not to mention how well my car turned out. I brought them a rust bucket and drove out of his shop with a real head turner. As a matter of fact a show winner several times over! Just one example, Jim`s crew painted my engine compartment. When I came to look at it I was like wow it`s red but it didn`t look like the color I picked but I figured I guess it must be. Well before the rest of the car was painted and the motor was dropped in Jim called me back down to his shop. He explained to me that he wasn`t happy with the paint job so he took the initiative to redo it. Now it was candy red! That`s what I call service!

cmoore73 / 8/16/2009