Heiser Toyota / Bay View, Wisconsin

Rating: ★★

28 years in Business

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 11301 W Metro Auto Mall, Bay-View

Postal code: 53224

Phone: (414) 357-2100

Quality Automotive Parts, Service and Repairs.

We are an Independent Automotive Service Center featuring quality ACDelco Parts. We offer vehicle maintenance, service & repair. Feel free to call or come by our location anytime.

Categories:

New Car Dealers, Auto Repair & Service, Used Car Dealers, New Truck Dealers

Payment:

discover, master card, visa

Neighborhoods:

Heritage Heights

Open hours:

Mon - Fri 9:00 am - 5:00 pmSat - Sun Closed

Brands:

Toyota

Reviews:

This business doesn`t even deserve one star, one is unnecessarily generous. These people like to lie a lot, talk out of their asses, assume you don`t know anything and aren`t good at what they do... at all. It`ll be almost 2 weeks when I get my car back for a problem that could`ve been fixed within a day by competent mechanics. If you have to go to a Toyota dealership, everyone I know and myself would like to cordial... view morely invite you to Jack Safro`s instead.

Erei34 / 4/21/2013

Erei34 / 4/20/2013

I was shopping for a new car and Heiser

I was shopping for a new car and Heiser seemed to be the dealer with the lowest internet prices. Met with one of the sales person and she was somewhat pushy but helpful. She was working hard as any good salesman/woman would do to negotiate prices. After completing the test drive, I handed the key to the the saleswoman as we were walking toward the negotiating desk. One of the a-hole (i`m assuming he was her manag... view moreer) came looking for the keys. She reached in her pocket and handed the keys to him but he was so rude and nasty that he gave me an unsettling impression about Heiser and their internal dramas. That kind of a-hole should be fired for God sake. If it was to be blamed, I was the one because I gave her the key way too late so all she could do was to put in her pocket at the last moment. I ended up going to another dealer. I give that woman (Jen) the highest respect for doing such a fine job. I would rate my experience with Heiser a 5 stars minus that a-hole.

JohnW136 / 4/25/2012

Best car buying experience bot...

Best car buying experience both my husband and I have had. Pre-buying Research: When we decided on a new Toyota truck my husband contacted his preferred dealer and I checked out almost every dealer within 100 to 200 miles. I checked stock, ask questions and set up a contact/sales person to work with. Heiser did things right from the start. They respected my wishes to contact me using e-mail during this stage, ... view morethe e-mails were from a real person that actually provided the information I requested and provided useful information I didn`t ask. I also didn`t get tons of generic/bulk e-mails from unknown or duplicate people at Heiser like I did from others. Pros- e-mailed me like I asked, gave me the info I asked for, initial pricing given was real/transparent/a true fair price Cons- 1 or 2 bulk e-mails sent over the course of approximately 2 months Coming in: When it was time to test drive, James and everyone at Heiser were really helpful without being pushing in any way. I`m not only a new mother, but I have a demanding job and can`t predict when I might be done for the day to even schedule an appointment very easily. I believe it took me almost a month to find time in my schedule. James did not get impatient with me in all that time. When I had an unexpected cancellation, James was able to get me in for a test drive with short notice (in fact it was shorter notice than I think is respective to give another professional and I thank him for that). Pros - not pushy, able to accommodate busy schedule Cons - not available at 5 am for a test drive **JUST KIDDING; the sales hours were more than accommodating - no cons** In Person Experience: Once at Heiser, everyone was professional and friendly. The place was set up well and had some great features like comfortable couches, great lighting, children`s area and refreshments. I really enjoyed talking to everyone there. I observed other sales people/customer iterations and was very pleased. Anyone of them would have been good, but James Hicks was great. James was very knowledgeable with all my many questions. He took the time to listen to me and understand my needs. If he didn`t have the answer off the top of his head, he found the answer for me. I really enjoyed myself at Heiser. When I came back with my husband, James zeroed in on all of his needs. He helped us find the right truck for the both of us. Pros - the employees, Sales experience of James Hicks, comfortable place to be Cons - none to speak of Purchasing: Negotiate a price was relatively painless. We worked out a great price with the features/accessories that sold both myself and my husband. Every department worked hard to send us home with our Toyota Tundra that day. I am really grateful to everyone for working so hard. I can`t wait to get my scheduled service so I can stop in to say hi and thank everyone again. Heiser Toyota will be our first choice for our next new or used car without a doubt. Pros - relatively painless negotiating, great price Cons - none Overall: pros - Great car buying experience. Fair price from the start. Good people to work with and a great product. cons - one or two bulk e-mails

jcullert / 12/26/2011

Best car buying experience both my

JessicaC325 / 12/25/2011

NEVER AGAIN

My problems started when I went to buy the car before work. I had to wait so long for the financing guy that I gave up and said I would come back the next day. I set up an appointment for 10:00 with him. When I called to say I would be running late, I was told it was the financing guys day off. When I arrived, I was given a person that had no idea what they were doing, and got upset when they couldn`t explain the... view more numbers on the financing paperwork. Someone else came in and took over. Everything seemed smooth after that. When I took the car on a test drive, I noticed it was pretty dirty (water bottles in the back, wrappers in the map pockets, ashtray and cup holders sticky and soiled). When I asked about it, I was told, "Oh, we have a crew of guys just for cleaning. They`ll take care of that before you pick it up. When I got in the car, after a total of six hours just to buy it, it was still dirty. It hadn`t been touched. Now, as a "Certified Toyota", it`s supposed to be cleaned. But first I noticed that there were no floor mats. When I tracked down the salesman, his response was, "Oh! Yeah, there`s no floor mats in that one. You`ll have to buy them on your own. During the test drive, it had the paper mats on the floor, and I supposed I was stupid to assume a three year old certified vehicle would come with floor mats. I was done with them, so I figured I could clean it on my own. Lovely, cleaning out somebody else`s kids chewed-up fruit snacks from the door pockets. I was told upon purchasing the vehicle that the financing agency they set me up with would be sending me a coupon book for the payments. I was also told that they would set up the insurance and contact my agent. This is the way it was done at the other dealerships I had purchased my last several Toyotas at, so I didn`t question it. Six weeks later, I get a letter from their financing agency asking why I hadn`t made any payments on my car. Apparently Heiser hadn`t let them know I needed a coupon book. Well, now I called my insurance company to file a claim for a windsheild repair and they had no record of the vehicle. Apparently I`ve been driving around for the last several months in an uninsured vehicle. Thank you Heiser Toyota! I have purchased Toyotas from Don Jacobs, Wilde, and Safro over the last 18 years and never had any of the problems I experienced with Heiser (Safro was awesome!) NEVER AGAIN!

amitaken / 3/2/2010

Last place I would buy a car- horrible customer service!

I was in the market for a new Toyota, the only reason I ended up buying from here is because they went pretty low on the price- (even though I told them what I could afford for monthly payments and then it ended up being about $60 more than that after I had signed the contract)
They do not listen to you, they only try to push sales, they did not take into consideration several factors in my decision making process... view more- they just kept pushing the price. I said I would have to go home and take a look at my finances and they were like ""if you don`t sign today, you probably won`t be back, will you?"" Also not a good sales technique!
They were misleading about the vehicle- I test drove it just to make sure there was nothing wrong with it, but since I had already driven the car elsewhere, I didn`t pay a lot of attention to the features. Inside the office, they told me that it had power windows and locks, a few adapters for plugging in phone, ipod etc, among other things and when I picked it up- it was not so!
When I went to actually pick up the vehicle, the woman was like ""Sorry, your salesman is out today"" and I was glad because I never want to see him again- and his manager is even worse!
They also had my dad drive up from Chicago (he was co-signed on the car I had traded in) they said he needed to sign something, and when he got there, they said there was no reason for being there! Thanks for wasting his time, energy, and gas!
They also didn`t give me copies of my key so I guess I`ll have to go back there one day to get more keys.

On the plus side they have a nice TV in the waiting area and generic soda.

I have heard several other people similarly dissatisfied with Heiser as well. I will never go back there and I would not recommend buying a car from there unless maybe all the other Toyota dealerships in Milwaukee catch on fire.

littleredbike / 11/3/2008