Art of Maintenance Auto Repair / Vancouver, Washington

Rating: ★★★★

Auto Repair & Service, Automobile Parts & Supplies, Automobile Accessories

Address: 6105 NE M L King Blvd, Vancouver

Postal code: 97211

Phone: (503) 285-4145

Terrible Experience!!! I wish I had read all of the negative reviews on Yelp before I took my car to Stan at Art of Maintenance! He did a shoddy job, overcharged me, and was incredibly rude and dishonest. I brought my car here after it was damaged in a break-in. Stan gave me an estimate of what each repair would cost, quoting $300 to fix the latch that pops the trunk! I told him to just leave it, it`s not worth $3... view more00 to me. At this point he told me Lie # 1: He said I would be unable to lock the trunk if it was not fixed. I knew this was untrue, and called him on it. So we agreed he would leave the latch alone. When I picked up the car, the latch was fixed, for which I was charged $293! Assuming this was just a miscommunication between Stan and the other mechanics, I reminded him of our conversation. He remembered, but claimed that he was required to do the repair because my insurance company had included it on their itemized list of damage. This was Lie #2. This sounded shady, so I called GEICO, who told me that they don`t require that anyone do the repairs. Finally, when I called Stan out on this, he simply denied that we had ever spoken about the trunk latch. Lie #3. Furthermore, he became incredibly rude and defensive, and refused to give me the contact information of the owner of the shop. As a side-note, the repairs that they did to my steering column were pretty shoddy and now my airbag light is lit. Awful experience.

DanielB531 / 2/2/2012

They once were great but things have changed. A water pump was quoted at $800, another shop did it for less than $70. A fuse box was $811 and incorrectly diagnossed. The other shop found a disconnected wire that fixed my problem and only charged 1/2 an hour labor.. Beware!

chorse7112 / 1/11/2012

I would say that while Art of Maintenance is not exactly cheap, their quality of work and knowledgeable professional mechanics are top notch. (and remember, it`s true in life, you get what you pay for) I played around with several single owner shops in the area but I couldn`t get a clear agreement. By paying AoM $99 to use their expertise to carefully examine my whole car, and then share what they found with me, they... view more won and I won. I controlled costs while learning what I might do to repair my vehicle, if I chose to continue with any of the repairs they suggested. And they were paid fairly for their time, and for the valuable information which they found out about my car. I`m budgeting for some other service-extending maintenance they recommended after I already purchased the more urgent repairs that I went into the shop for. In my opinion, Art of Maintenance can help car owners extend the life and value of their vehicles through their technical skills and knowledgeable recommendations. Art of Maintenance is now my regular, and exclusive, mechanic!

anonymouskor101312 / 9/27/2011

If someone asked me about my experience I would say that Stan must`ve had daughters because he talked me through my tears like a father would`ve!! Also, they went out of their way to help me. Having just had back surgery they arranged for one of the most polite young employee to give me a ride home when I had to leave my car there.Also, Justin was very helpful...and polite. I have decided that they are the most polit... view moree mechanic shop I`ve ever dealt with. I would recommend them to anyone and feel very comfortable in doing so!!! I plan on all future work being done there,as well as routine maintenance.

bbrawand821612 / 7/8/2011

These guys are great! They got my car on the rack quickly and performed a top notch service. Most importantly, they were super friendly and helpful, explained everything simply and made me feel totally comfortable. I`m going to make Art of Maintenance my regular mechanic.

mrDNA / 6/6/2011

Didn`t talk down to me; performed the service in a timely manner; offered me a ride to/from my home in order that I didn`t have to wait.

rachelhansen75182 / 5/17/2011

I brought my truck into the shop because my check engine light had been on several times. They could not find anything wrong even though they took it out several times. They didn`t charge me, even though they had man hours to pay. As a female I always feel at a dis-advantage when finding an auto repair shop, but I appreciate that they didn`t come up with any bogus charges! I think I found my go to auto repair shop! T... view morehank you Justin. It`s nice to get good honest customer service!

J Farmer / 5/4/2011

Great people, good communication skills, technically proficient (database, email communication, as well as auto service).

joegotshall731127 / 4/15/2011

They do great work and have wonderful customer service

merrillken5374 / 3/7/2011

First I must say Bill (owner), Is a great person. My Short term working for service was cut short as I was deemed to slow to perform oil changes, or was it I was doing multiple duties at once, that made a 35min oil change turn into a hour, Its hard to do a lube job when your driving customers at the same time. After a short while a new person can in to fill in my shoes (Nice guy ... view moreby the way). Stan the service manager decided to keep me around for the morning shift unfortunately my promise of a pay raise and health benefits were taken away. I continued to work on this shift for a period of thee months. Last week was my last week of employment, as I was starting my Wednesday shift I was greeted by a young new face, little did I know that I was going to train my successor, my duty today was to show this kid some of the routes and tell him who and not to talk to. Coming back to the shop, Stan called me to the front office. His words ?ˆ?We no longer require your service?ˆ? WTF! I did everything this man asked, I put up with ridicule and tempter tantrums, for what! To be shoved out the door to save a few bucks. This manger had given me no prior inclination of his intent. I made myself available at anytime, rarely used sick days, and AWAYS showed up on time, I guess being a good worker is not enough these days. I was given no exit interview or reason that I was let go. Thank you Art of Maintenance for wasting my time.

MichaelQ / 2/7/2011

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