Richland Autocare Ctr / Richland, Washington

Rating: ★

29 years in Business

Auto Repair & Service, Automobile Parts & Supplies, Automobile Accessories

Address: 1621 Terminal Dr, Richland

Postal code: 99354

Phone: (509) 943-5021

Automotive Repair and Tire Sales and Service.

We are a third generation family owned and operated auto repair shop. Born and raised in the Colville area and having the desire to serve our customers with high quality repair work with customer service as our goal. We strive to have a friendly atmosphere with a comfortable waiting room or we can deliver you to a local in town service to your home or shopping area and pick you up when you`re done or when your car is finished. We love our community and our business has grown because of you our faithful customers. In October 2013 we became part of the Tire Pros Franchise. We are now called A Automotive Tire Pros.

Categories:

Auto Repair & Service, Automobile Parts & Supplies, Automobile Accessories, Automobile Diagnostic Service, Automobile Air Conditioning Equipment-Service & Repair, Automobile Air Conditioning Equipment

Open hours:

No info

Reviews:

Brent Gary the owner stated he marks parts up 40 percent!

On 1-30-2009 Brent Gerry the owner stated to me by phone he marks up all parts by 40 percent. I asked 40 percent over dealership price? Brent replied yes. This means that by the owners statement that you the customer will be charged 40 percent above what you would pay at a car dealership. For example the dealership charges $79.99 including tax for an air intake hose on a 1993 Mazda protege. I was charged $125.00 w/o ... view moretax by Brent the owner of Richland Auto care. This price I was told included one day air charge. Furthermore when I was invited to come pick up my old part on Feb 2nd 2009 at 8am a civil disagreement took place over the price I had paid for the part. During the conversation The owner Brent stated ""I know where you work and that you guys have a high level clearance to work out on the Hanford site. Maybe I should contact your employer and let your boss know what`s going on"". Can you imagine the owner of a business making such a statement to a paying customer over a civil disagreement on the price a customer paid for a part. I recommend never going to this business.

TJF01 / 12/13/2009

Parts marked up 40 percent over Dealership

On 1-30-2009 Brent the owner stated to me by phone he marks up all parts by 40 percent. I asked 40 percent over dealership price? Brent replied yes. This means that by the owners statement that you the customer will be charged 40 percent above what you would pay at a car dealership. For example the dealership charges $79.99 including tax for an air intake hose on a 1993 Mazda prot?©g?©. I was charged $125.00 w/o t... view moreax by Brent the owner of Richland Auto care. This price I was told included one day air charge. Furthermore when I was invited to come pick up my old part on Feb 2nd 2009 at 8am a civil disagreement took place over the price I had paid for the part. During the conversation The owner Brent stated "I know where you work and that you guys have a high level clearance to work out on the Hanford site. Maybe I should contact your employer and let your boss know what`s going on". Can you imagine the owner of a business making such a statement to a paying customer over a civil disagreement on the price a customer paid for a part. I recommend never going to this business.

TSF010 / 2/10/2009