Lithia Chrysler Jeep Dodge of Renton / Renton, Washington

Rating: ★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 585 Rainier Ave S, Renton

Postal code: 98057

Phone: (425) 430-1000

Great people, great products, great prices!

CARQUEST Auto Parts is the premier supplier of replacement products, accessories, supplies and equipment for virtually all makes of automobiles, as well as light and heavy-duty trucks, off-road equipment, buses, recreational vehicles and agricultural equipment. Additionally, we distribute and sell tools, equipment, chemicals, paint and accessories. At CARQUEST Auto Parts we provide unparalleled customer service, innovation and industry leadership at our more than 3,000 stores located throughout North America.

Categories:

New Car Dealers, Used Car Dealers, Auto Repair & Service, New Truck Dealers, Used Truck Dealers

Payment:

check, debit, discover, master card, visa

Open hours:

Mon - Sat 9:00 am - 8:00 pmSun 10:00 am - 6:00 pm

Brands:

Chrysler, Dodge, Jeep, Pennzoil

Extra phones:

(425) 226-0066(425) 254-0664(425) 255-7152

Reviews:

Service Gone Wrong

Incomplete job! Great place to go if you have a lot of time and money to waste.

HansJeep / 10/7/2011

By far the best experience buying a vehicle!

My husband and I are expecting our first child in April and were looking for a new baby-friendly vehicle. We were most interested in the new Grand Cherokee and were looking for a test drive. Norm Robb was the first on the scene: he was incredibly personable and informative - without an ounce of salesie-ness. We test drove, loved it, and sat down to talk numbers. Lithia`s process of negotiations is so different from o... view morether dealers - there is no ""four-square"" method, they were straight forward and to the point. It took 3 rounds of back and forth before the numbers were right on what we wanted (and keep in mind we had been there for an hour or so). We applied for credit, took our ""possible"" new car to lunch, and they called us when the paperwork was in line about 45minutes later. Another 45minutes of signing and a quick checklist and we were off. I have never in my life had such an easy, stressfree transaction during the purchase of a vehicle - it`s usually something I avoid at all costs. This completely changed my mind - I`ll be buying from Lithia again. Hands down.

farmer610 / 1/24/2011

do not trust them

We wanted a specific vehicle and they promised twice that they had found exactly what we wanted at another location. Both times, they guaranteed that they had called and the vehicle was being held for us. Then, when it was time for them to deliver we got the same story about how it had been "sold out from under" them. Of course they blamed someone else but they obviously were not being truthful about th... view moree vehicle being held for us. Otherwise, we would have one. They repeatedly insisted we return to the dealership for more paperwork and to "discuss" the situation. Each time we were foolish enough to believe them and returned, they only wanted to "sell us up" to a more expensive vehicle. After the second time, they told us again that they had found a "twin" to the second one. We told them to bring it here first and then we would talk and they refused and got very hateful and said we could go to a different dealer if we wanted. So, we did.

MurphyGirl / 10/20/2009

Service Department

I don`t like to write negative reviews, but I think this one is necessary. Be careful when it comes to Lithia Chrysler Jeep Dodge`s service department. Upfront they`re very professional and courteous. They provide great customer service. Unfortunately, I`ve also discovered that they are not honest. I take my Jeep in there ONLY because I have to get warranty work done there. While my Jeep was in their shop, they... view more informed me that I needed the 90,000 mile service AND a tune-up. She said my transmission oil was brown and that it was important to get the service done soon. Also, she said that the mechanice saw a gap in my spark plugs - therefore I needed a tune-up. In total - this would have cost me about $800. I turned down the additional service because I prefer to have Firestone in Auburn do this work - I want to give them as much of my business I can (they`re awesome). After picking up my Jeep from Lithia, I went straight to Firestone. I wanted them look at my transmission oil and also to see if I needed a tune-up. In their records they showed that they already did the work last July (about 14,000 miles ago) and that I shouldn`t need to have it done again. They looked at the transmission oil - and it was clear! They even brought the dipstick in to show me. AND my spark plugs are not the kind that have gaps in them, they`re some other kind (Platinum I believe - I`m not a mechanic, obviously). My point is - I clearly did not need the 90,000 service nor a tune-up but Lithia told me that I did. It would have been an $800 mistake if I told Lithia to go ahead and do the work.

lauraschlott / 2/6/2009

Changed my opinion of used car guys forever!

Upon arriving, I was greeted by James Giri. We spent literally hours test driving cars to just go back to the first one we drove. He treated me with respect and gentle pressure (it is a sales job, after all!). At no time did I feel as though I was getting treated differently because of my gender (or any other reason). From beginning to end, I felt respected and embraced, almost as a friend. From the sales floor, to t... view morehe finance department, and all points in between, they have an exceptional team!!! It didn`t hurt that, my new car is dreamy. :D

rhondais / 6/29/2007