Universal Sales & Service / Mead, Washington

Rating: ★★★★

22 years in Business

New Car Dealers, Used Car Dealers, New Truck Dealers

Address: 6321 N Helena St, Mead

Postal code: 99217

Phone: (509) 473-0045

New Car Dealers, Used Car Dealers, New Truck Dealers, Used Truck Dealers, Wholesale Used Car Dealers

check, debit, discover, financing available, master card, visa

Locally Owned
SUVs

Whitman

Mon - Fri 9:00 am - 6:00 pmSat 9:00 am - 4:00 pmSun 12:00 pm - 5:00 pm

Chysler Town and Country 2001 by Chris - 03/11/2012 WORST Customer Service EVER!!!!I brought a 2001 T&C, and the car broke down on me within a year. The transmission Crack at the bottom of the car, dues to poor inspection. I mean when you first purchase the car, they were very nice about everything, but if there is something wrong, they try to give you many excuses and make up stories to get their way out. ... view moreThey say they will help you solve the problem, but I waited over 2 months nothing happen. no calls, nothing. WORST dealer EVER. NEVER GO there. I suggest you buy your car from a different dealer, even though you have to pay a higher price.........

Kingo213 / 3/12/2012

We wanted to let both of you know how much we appreciate how you treated our daughter, Shannon during her car purchase.She is thrilled with the car. Thanks for all the little extras too. Your generosity and sincerity is rare and truly valued.

sandrae5 / 1/19/2012

Everyone we show our van to is thoroughly impressed wjth the extras. Your hard work, great attitudes and smiles have gone along way and show in your work. Thank you!

Karen141 / 10/14/2011

Universal has definitely gone above and beyond when it came to helping me with the purchase of my car. These people are very kind and courteous and I cannot say a bad thing about them.

KGeorgee / 9/14/2011

All of the staff and crew at Universal have been so wonderful and generous to us. Words are mot enough to say how I feel about all of you.You`re all so wonderful

Vicward12332 / 8/25/2011

I have purchased several cars from a variety of lots but this is the worst experience I`ve ever had. The owner is all salesman and promises to stand behind what he sells, but that`s as far as it goes. Don`t expect any "service" after you walk out the door. If they`ve promised repairs before you pick up the van, don`t sign anything until a real mechanic checks it out. Their mechanic claims to have f... view moreixed things but there`s little evidence that he`s ever lifted the hood, other than bending our wiper blades then charging us for new ones that he never installed. We made two payments and they misplaced both of them. Because of the awful service we decided to pay off the van immediately and was given the wrong payoff amount twice. There`s a piling system, not a filing system. You wait an hour for them to finish a simple transaction because their manager is constantly trying to put out fires and doesn`t focus on the customer in front of her for more than a minute or two at a time. UNPROFESSIONAL

JMartin28 / 4/19/2011

The customer service at universal is unsurpassed!! My mother has bought almost every mini-van she has owned there over the last 14 or so years. The one time she didn`t she got taken to the cleaners! Their customer service is amazing and their prices are phenominal as well. Plus they are honest, and that never happens in the used car world:) I have known several other people who have purchased their cars there and a... view morelways happy results! They help work with your budget and circumstance and get you the most reliable and clean car possible. Can`t say enough about them, A+++! Thank you for the great experiences!

71demongirl / 11/3/2010

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