Larry H Miller Downtown Toyota Spokane / Marshall, Washington

Rating: ★

5 years in Business

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 1208 W 3rd av, Marshall

Postal code: 99201

Phone: (509) 455-8770

? Our mission is to continuously exceed the expectations of our customers, employees, and our community. Our promise is to create an environment of mutual trust and respect ?

Downtown Toyota is an exclusive automobile dealership located in Spokane, Wash. It offers a wide range of new and pre-owned Toyota cars, trucks, minivans and sport utility vehicles. Downtown Toyota provides a new inventory of models, such as the Corolla, RAV4, Highlander, Sequoia, Camry and Sienna. It also provides the Solara, and Yaris sedans and hatchbacks. The dealership also offers SUVs, such as the Tacoma, 4Runner, Tundra and FJ Cruiser. It deals in the Superb Avalon and Land Cruiser models of Toyota. The dealership offers the Prius, Hybrid Camry and Hybrid Synergy Highlander. Downtown Toyota provides various car services, such a scheduled maintenance, finance and a collision center.

Categories:

Automobile Detailing, Auto Oil & Lube, Auto Repair & Service, New Car Dealers, Used Car Dealers

Payment:

debit, check, cash, all major credit cards, financing available, insurance

Services/Product offered:

Toyota car and truck sales by a fully certified and knowledgeable sales team....we keep it easy. Fully certified master techs to perform any service? or? maintanance? work on your cars or trucks. Full detail services. A beautifully stocked parts department that has all your Toyota parts

Open hours:

Mon - Fri 7:00 am - 8:00 pmSat 8:00 am - 8:00 pmSun 11:00 am - 6:00 pm

Brands:

Toyota

Amenities:

? We offer full shuttle service to and from anywhere in Spokane. We have WI FI and a comfortable waiting lounge with big screen TV. We always have the best coffee and cookies and a big smile for all of our friends. We also offer the best maintanace program around. For $75.00 you get three oil changes, top off fluids and tire rotations in a year ( synthetics are a bit more). Come experience the best

Associations:

? We have a fully certified sales team with three salesman that have achieved master status.We have fully Toyota certified ASM`s and technitians. Only the best to serve youWe recomend you look at any reviews for our store .

Languages:

English

Reviews:

Bad sales experience

I`ll preface this by saying that this happened a couple of years ago and I think they were called something different then. I don`t know if the new name indicates a change in management; if so, perhaps things have changed around there. But their new ad campaign about how they give such fantastic sales service really rubs me the wrong way, because that sure wasn`t my experience. My husband and I went there fres... view moreh from an interstate move. We`d been holding off on buying a new car until the move was complete because prices are better here than where we came from. We showed up in a battered, 10-year-old base model Tercel ---and with about $100,000 in our checking account from the recent sale of our previous home. We were ready to pay cash for a car that day if we found one to our liking. We felt dismissed from the moment we got out of that beat-up old car. Staff interest in us was minimal. A salesman answered our questions and even took us on a test drive, but always seemed disinterested and distracted; no doubt he was keeping a weather eye on the horizon, hoping for better prospects. He seemed vaguely surprised that we were mainly interested in Camrys which of course are a much higher-end car than Tercels (I don`t even think they make Tercels anymore!) They had limited stock on hand and none of the Camrys we saw that day was exactly what we were looking for. We told the salesman what we were looking for, specifically, and gave him our contact information. He said he didn`t think it would be too hard to find one that met our specifications, and have it delivered to the dealership. He promised to do some research and call us within about 5 days. After about two weeks, with no contact, we drove that beat-up old Tercel over to Parker Toyota in Coeur D`Alene. We were greeted warmly the second we stepped out of it, and felt that we were listened to and treated with respect. We had a really positive sales experience at Parker, plus they had a lot better selection in stock. We found just the car we wanted and wrote a $28,000 check for it on the spot. We`ve since taken it back to Parker for all our service needs and have found them to be stellar every time. I never want to get within a mile of Larry H. Miller again. They were snooty, elitist, condescending, and clearly made a snap judgment about us as potential customers, based upon the car we arrived in.

KC313 / 6/24/2011

Horrible service

went there abour 3 years ago looking to trade in my 2001 neon. Siad that they would give me $3000. Thats about what I expected. Sat down with the guy and he was very pushy. said that we need about 1800 down plus a cosigner. I was looking at a sciopn and he said with ur credit there was no way. Said no not really interested and was walking out the door and she chased me down. He really wanted to make a sale. Tol... view mored him no thanks and left. went to Appleway Toyota, go into a Scion, $800 and gave me 5800 for my Neon. No way will i EVER go to Downtown Toyota and I recommend no one go there either.

hooliganred / 1/22/2007