Auto Trim Design / Issaquah, Washington

Rating: ★★★

1 years in Business

Auto Repair & Service, Automobile Body Repairing & Painting, Automobile Parts & Supplies

Address: 17000 W Valley Hwy, Issaquah

Postal code: 98188

Phone: (425) 277-9000

Automobile Accessories, Automobile Parts & Supplies, Automobile Customizing, Auto Repair & Service, Window Tinting, Automobile Body Repairing & Painting, Truck Equipment & Parts

No info

(206) 767-6228

I had a cool new sunroof installed today in my Ranger and I am thrilled! They did an excellent, professional job and the customer service was outstanding! Their staff was all very friendly and helpful and I am as happy as I can be- I would highly recommend them!

sunstar / 6/18/2012

I took my car to this store to install the back sensors. When I picked up my car, while driving away from their parking lot, I noticed one of the diagnostic lights on my dashboard was on. I called them on the road and they told me that the technician was gone for the day already. I then took my car back several again and the technician said he couldn`t tell what was wrong and asked me to take it to the dealer. ""... view moreWhat do you mean you don`t know what`s wrong? No one else touched the car but you, and the diagnostic light was on?"" I asked him. They wouldn`t do anything. Anyway I took the car to another repair shop and the electrician diagnosed that the break module was burned, this module was only one foot away from where Auto Trim tapped into the car to install the back sensor. The part and repair for the break module was $800 and Auto Trim refused to return my phone call or shared any repair costs, yet we all knew that they were the one who tapped into my car and broke the break module!!!

xfile / 10/30/2010

I love this place, they are friendly and have a show room set up for comfort while your car is being worked on. My children were allowed to watch movies and the people working brought them snacks..they were straight to the point gave me what was promissed. My car had some custom work done..sun roof and some extras and im constently getting compliments on the work. When I arrived the owner went over my car to check fo... view morer any scratches and damage to note it then they fixed some bad wiring done by another place so that it would be safe for my kids. I can see if your car was dirty it may be because one of their parking lots is very dusty but whats a car wash compaired to a sun roof that wont leak in this rainy state and a friendly comfortable inviorement. I recomend this place to any one who loves their car and wants the work to last. Will be going back for tint on my husbands car..also great work..no bubbles or funny film.

Milissa Marquez / 7/20/2010

I would never recommend this place. I had some work done in January of 2007. The vehicle looked great, but over the course 3 years I had to take it back due to inadequate installation. The very last time was about a month shy of the 3 year mark where the warranty was set to expire. They actually had me produce a original reciept in order for the vehicle to be repaired. Where they had never asked for it the prior ... view more2 times the car was in for warranty work. I felt as if tho they were calling me a liar. I expressed my feeling`s to the manager, he apoligized, but he stated there was nothing he could do without that reciept. After producing the reciept they finally started work on the car which they had in their possession for about a week while the warratany issue was resolved. When I finaly went to pick up the vehicle after repairs, it was visibly obvious that the repairs had not been done properly. So they had to keep it yet another day. The vehicle in the end was done correctly but I had to go jump thru hoop`s and babysit in my opinion. They have absolutley no idea what customer service and I felt like they just wanted me to go away.

JuanM / 2/15/2010

Nice job. Car was spotless when I got it back.

MBlake / 11/18/2009

I have an after-market sunroof in my car that kept leaking. After countless attempts of fixing it myself and taking it to shops for very expensive estimates, I made a call to Auto Trim. On the other line, Dave, an employee of Auto Trim, explained to me what had to be done to fix my car in a very cost-effective manner. This is the type of honesty you would expect a friend or family member to share with you, but he... view more did if for a total stranger.

ecuagringo / 8/10/2009

I brought in a brand new vehicle to this shop to have some work done on it. I was very pleased at the job they did on the contracted work, but I was confused as to why my lights were left on, all my settings had been adjusted (for my sound system and lights) and why my car was dirty. That was the weirdest part because I had personally washed it right before I brought it there. These all seemed weird to me, like mayb... view moree someone had been using my vehicle for their own personal use, but I disregarded it because I couldn`t prove anything. As I was driving home, I noticed huge scratches covering my whole windshield. This was very odd because it was definitely something you notice as you are driving the vehicle. I turned around and immediately drew their attention to the issue. Of course, they said it hadn`t been done by them and it must have been there already... Well, that`s a bunch of lies because these are scratches that even a blind man would notice! Regardless, this company refused to repair the windshield that they had damaged.

I would never recommend this shop to anyone because there is no guarantee that they will not drive your car for their own personal use, or that they will give your car back in the pristine condition it was when you dropped it off.

SReview / 2/12/2009

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