Bob Hall Auto / Harrah, Washington

Rating: ★

14 years in Business

Auto Repair & Service, New Car Dealers, Automobile Body Repairing & Painting

Address: 1700 E Yakima Ave, Harrah

Postal code: 98901

Phone: (509) 575-1090

New Car Dealers, Used Car Dealers, Auto Repair & Service, Automobile Parts & Supplies, Automobile Body Repairing & Painting, New Truck Dealers

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Sales Mon-Fri: 9:00am - 7:00pm Sat: 9:00am - 6:00pm Sun: Closed

Gmc

Brought my 4D 2010 Civic VP to BHH for after market remote door locks and trunk release. Bob Hall would not tell me where they were going to send my car, but that work would be done by a local shop.

When Bob Hall returned my car, parts and screws were left on my back seat, key entry from the outside was extremely stiff and the lock release levers were so stiff that my 5 and 11yo couldn`t manually unlock the do... view moreors from inside the car. There was a button installed under the dash with no explanation. The instructions were for several different models of alarm systems, none of which applied to my installation.

I used the remote locks for 7 months, then the trunk actuator stopped working. 2 months later the front passenger door stopped opening.

Now I cannot open my front passenger door from inside or outside the car!

I brought my car back to Bob Hall and they charged me $48 to tell me the installation was not done correctly and that they no longer use Audio King because of similar problems. Bob Hall offered me nothing but the bill and the phone number for Audio King at Nob Hill.

I drive 50mi to go to Bob Hall because I`ve always thought dealers were the best place to go for service. But Bob Hall has proven me wrong four times now.

And Audio King? Why should I bring my car back to them when they don`t measure up to Bob Hall Honda`s low service standards and did a poor job the first time?

I paid $550 to Bob Hall for the installation, $48 for the explanation and can`t afford any more costly mistakes.

jtw85 / 1/4/2012

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