Art Walker Auto Service / Virginia Beach, Virginia

Rating: ★★★

29 years in Business

Auto Repair & Service, Automobile Body Repairing & Painting, Automobile Air Conditioning Equipment

Address: 2636 Dean Dr, Virginia-Beach

Postal code: 23452

Phone: (757) 340-0131

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Categories:

Auto Repair & Service, Automobile Body Repairing & Painting, Automobile Air Conditioning Equipment

Neighborhoods:

North Central

Open hours:

Mon - Fri 9:00 am - 5:00 pm

Reviews:

Major Rip-Off Company....The I...

Major Rip-Off Company....The Intake manifold has been leaking on my Impala causing my engine to over heat. I took the car to Art Walker to get it fixed. I paid over $600 to have it repaired. But the technician miss diagnosed the problem and could not find the leak even though I told them exactly where the leak was coming from. They charged me $600 anyway. They told me that the car had a small hose leak and the car... view more had CODES. They replaces the hose which cost about $4.00. I told them that I was very dissatisfied with there work. That was a big mistake that was. They immediately got pissed off at me and started yelling at me and told me if I wanted my car back I would just have to pay the bill. So now I`m out $600 and I still have a Intake manifold leak. They are very rude and they provide very poor workmanship. I called RK Chevrolet to get an estimate and I was told that the repair would cost $550.00. Do not go to this place. You will regret it for the rest of your life.

Johnny02 / 3/13/2012

Awful

It took 3 MONTHS to fix my car. To begin with I was in an accident not of my fault, I was t-boned in the passenger side. Art Walkers towing service was called to tow my car away from the accident without any problems. When I was asked who I wanted to repair my car, I told the insurance company that because they were helpful in towing my car that I would go ahead and let them fix the car. What A BAD IDEA that was. Jus... view moret like a review before mine, the car sat for 2 weeks. I was told that they were ordering all the parts before they would begin. When they finally got the car inside it sat for another 3 weeks. I would call at least twice a week to get updates, and was told the same thing, it would be done in a week. That week turned into a total of 3 MONTHS. When it was finally finished I was excited to see how it turned out, I couldn`t wait to see it finished. It looked like junk. Instead of new parts, they got used parts. The passenger side had 3 different shades of silver. The car was never aligned, nor were the tie-rods replaced like the quote called for. I could not believe it, I have never been so upset with anything or anyone like I was that day. When I complained they acted as if they did nothing wrong at all, like it was no big deal to them. When I told them I was not going to give them the check from the insurance company, they did the same thing as a reviewer before me, gonna hold the car for ransom. You know they say that ""what goes around, comes around"" I`ll leave it at that.

Ruddfan71 / 7/31/2011

Major Rip-Off Company

Art Walker`s Auto ripps everyboby off.

The Intake manifold has been leaking on my Impala causing my engine to over heat. I took the car to Art Walker to get it fixed.

I paid over $600 to have it repaired. But the technician miss diagnosed the problem and could not find the leak even though I told them exactly where the leak was coming from. They charged me $600 anyway. They told me that the car had a sm... view moreall hose leak and the car had CODES. They replaces the hose which cost about $4.00.

I told them that I was very dissatisfied with there work. That was a big mistake that was. They immediately got pissed off at me and started yelling at me and told me if I wanted my car back I would just have to pay the bill.

So now I`m out $600 and I still have a Intake manifold leak.

They are very rude and they provide very poor workmanship.

I called RK Chevrolet to get an estimate and I was told that the repair would cost $550.00.

Do not go to this place. You will regret it for the rest of your life.

Johnnny22 / 9/13/2010

POOR SERVICE TO OUR MILITARY PERSONNEL

MY SON, WHO IS IN THE NAVY, HAD HIS CAR TOWED BY THIS PLACE, CHARGED HIM $900 TO GET IT OUT, AND THEN TURNED AROUND AND CHARGED HIM ANOTHER $187 FOR A TIRE AND LUG NUTS. I DEALT WITH ART HIMSELF WHO WAS SUPPOSE TO HAVE HAD THE TIRE CHANGED AND READY FOR HIM WHEN HE RETURNED TO PORT AND WAS NOT SUPPOSE TO HAVE CHARGED HIM ANYTHING FOR THE TIRE. BUT WHEN ASKED ABOUT IT HE COULDN`T REMEMBER THE CONVERSATION. I SEE HO... view moreW WELL HE TREATS THE MEMBERS OF OUR ARMED FORCES AND THE MEN AND WOMEN WHO FIGHT FOR OUR COUNTRY. I WOULD NEVER DO ANYMORE BUSINESS WITH HIM!!!

Art Walkers Automotive / 9/10/2010

highly recomended

fair and honest which seems so rare in todays` automotive field. been using them for years and will continue to do so.

bill6ft6 / 8/32/2010

Good service at a fair price

They were $600 less than the competition on a major mechanical problem with my vehicle. They did a good job too!

rrm3 / 6/11/2010

EXCELLENT BODY SHOP; EXCELLENT SERVICE SHOP

I used Art Walker body shop for a rear bumper repair when my vehicle was rear ended. Not only did the repair look perfect, but they also cleaned the interior ...it was spotless. I am an insurance adjuster and know the reasonable AND unreasonable cost of auto repairs. I found Art Walker`s to be fair, honest and very reasonable.
I took my vehicle back to them for some service work because of the great experience I ... view morehad already had with them and again, was not disappointed. They kept in touch with me, went over everything that was needed and the cost of each as well as everything that WAS NOT needed. They kept in touch with me and there were no unwanted surprises. I would highly recommend this shop!!!

grneys803 / 3/31/2010

Fantastic service!

My driver was Chris, and he was friendly and polite. They arrived quickly, and he dropped my car in my driveway without damaging the lawn or flower beds. Very helpful. I appreciate it!

Rachel Lindsay / 10/6/2009

The Best

After taking my car to Hall Pontiac and getting the run around, I brought my car to Art`s they had me taken care of in no time and found out that the problem was a recall. I have recommended them to all my friends and will continue to do so. The employees are so nice and helpful even if we are getting an inspection and have a question. They will always have my families business.

cmashark / 6/16/2009

Go with someone else!!!!!!!!!!!!!

We are extremely appalled with the unprofessional customer service we have experienced with this company not just once, but on numerous occasions. We have used this company several times before and not only was the response slow, but rude in the same sense. We have spent a lot of money with these people in the past couple of months and its quite obvious that they do not care to keep customers. We had asked them to ... view moretow our car from one shop to another about a week ago. We just found out today that the car is STILL sitting there in the same spot....needless to say we were infuriated! A piece of our livelihood that gets us to and from work has not been worked on all this time due to the negligence of this company to communicate to us that they could not find Dr. Honda because they have moved! Maybe you people should invest in a GPS Navigator...or maybe you cant afford one because your too busy ticking off customers to make any money. When we called to find out why it had not been towed, they simply stated ""We tried calling you several times"" Well.....thats a bunch of lies because that number would have shown up on a cell phone caller ID! He then goes on to state ""We`ll I`m not going to tow it, you`ll need to find someone else."" Well guess what, we sure did find someone else and with much better customer service! I will never spend any more of my money on these people. So with all that said, I highly recommend that you go else where for your towing needs! I wish I had the option of putting no star at all because this company is not worth even the one!

Scottynann / 8/6/2008